Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 3rd April 2026

246

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to Toni who was extremely helpful. Sorted out and dealt with the issue I had quickly and efficiently”

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Posted 7 years ago

“No one write a review about Trustpilot on there site! You can't say this! Really bad check out the facts so your site is totally fake!!”

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Posted 7 years ago

“Trustpilot not so trustworthy. My genuine bad reviews of companies are removed and do not breach the guidelines. If they do this to me, how many others do they do it too. Not a very reliable platform if bad reviews are not represented.”

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Posted 7 years ago

“You guys are great! Thanks”

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Posted 7 years ago

“TrustPilot are too expensive and their customer service is terrible. Our company have used multiple review platforms and it is fair to say TrustPilot are at the top for brand but this seems to have resulted in complacency, the result of which is really poor service. Look for alternatives.”

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Posted 7 years ago

“TrustPilot is a scam for honest businesses and consumers. Some crooks post fake negative reviews about our company on their website. When we ask TrustPilot to remove a fake review, their sales person writes back to us and proposes to sign up with them. Once you sign up and pay them enough money you can do with the TrustPilot reviews whatever you want: remove negative reviews, post 5-star positive reviews for your own business as long as TrustPulot gets paid. Search the Internet and you will find hundreds of pieces of evidence, both businesses and consumers screaming it. TrustPilot is a scam for honest businesses because it ruins them. It is a scam for consumers because it misleads them big time.”

Helpful Report

Posted 7 years ago

“I reviewed a company on Trustpilot in the past, quoting what was said to me by the company. Upon reading the review, it had been edited to make them seem better than my review. Not much point writing a review, if the details are are missing.”

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Posted 7 years ago

“Origin broadband have loads of 5* reviews, most of which must be fake as not long ago they had nothing but poor ratings, after being with Origin broadband I have to say that they are the worst company I have ever dealt with by far outstandly bad,. I no longer trust trustpilot reviews of any company.”

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Posted 7 years ago

“I don't like to name members of staff when doing reviews, however, Gemma in the compliance team is the most dismissive member of staff I have ever come across.”

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Posted 7 years ago

“86.54% of reviews can not be wrong let's see if this gets posted I doubt it”

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Posted 7 years ago

“Left a review to help other customers avoid a badly made product. Trust pilot continues to remove review and ask for me to prove I purchased the product. This became more irritating as dealing wit the product itself. They seem to be shills for companies on their site.”

Helpful Report

Posted 7 years ago

“Why do you say it doesn't comply with us policy! Frankly a useless site! All reviews I have done are my own personal experience of bad company and etc! When you get to make a issue help, and the site doesn't get or with a reference! Very bad! -0/10”

Helpful Report

Posted 7 years ago

“They are useless. I work for a seller of furniture online. Customers merely use trustpilot to slander you as a company and get their way. Trustpilot in no way ever look into whether a review is genuine or side with a seller when you argue your side.”

Helpful Report

Posted 7 years ago

“A depositary of positive lies as they remove negative reviews on behalf of paying customers and then reject evidence that shows the review was genuine.”

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Posted 7 years ago

“We use Trust Pilot and have had a 1 star review from someone that has never bought anything from us. Contrary to the consensus of reviews here, they will not remove it!”

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Posted 7 years ago

“They don't post bad reviews. Simply that. So worthless company.”

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Posted 7 years ago

“Trustpilot have blocked my account claiming me as a spammer, it's obvious that my reviews being direct and to the point don't suit trustpilots business model, protecting the reviewed and giving the hammer to the honest reviewer I hope Trustpilots days are numbered because if they are allowed to continue as is, the only losers are the people they claim to represent, the honest reviewer of poor companies , Totally bias service able to avoid capture but not for long!”

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Posted 7 years ago

“Complicit in scams. They protect the companies doing the scamming by removing negative reviews flagged by the company and also allowing fake positive reviews put up by scam companies.”

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Posted 7 years ago

“They don't allow you to leave honest reviews of businesses that have a proven history of scamming customers, and are therefore complicit in these scams in my opinion. Can't say I'm surprised by all the other reviews here.”

Helpful Report

Posted 7 years ago

“Trustpilot is sadly untrustworthy. All positive reviews are allowed without any moderation at all. However negative reviews are treated with extreme bias. If a company reports a negative review and they are using the PAID service, then Trustpilot compliance will immediately block that review, and tell the reviewer that they must remove almost every negative word from the review, claiming it is defamatory. They may also ask you to provide evidence to confirm your dealings with said company, then if you do provide evidence, they will often ignore it or ask for more, impossible evidence. If you provide them links to evidence, they refuse to click links and look at it, or are simply to thick to understand what you are showing them. So if the company lied to you, or was rude to you, or tried to scam you, ripped you off etc, you are not allowed to say any of these things. So you are left only being able to publish a review that says nothing negative. If you just have a FREE account with Trustpilot and report a negative/defamatory review, you will not get the same treatment. Many business owners have reported being completely ignored unless they upgraded to a paid account.”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 3,058 reviews