Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 3rd April 2026

246

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have absolutely no confidence in trustpilot as the site is plagued with fake profiles writing fake reviews. I reported one company profile for a proliferation of fake reviews, and although they said they'd look into it, no action was taken. I looked a little deeper and found that many of these fake profiles either have just one 5-star review, or have written a number of reviews 5-star reviews for the same few companies. By following the trail you can see a pattern of fake reviews throughout the site. If it's so easy for me to figure this out, why haven't Trustpilot?”

Helpful Report

Posted 7 years ago

“My wife left a review on trustpilot re the shotty way the Google store has treated her and trustpilot has done zilch to resolve the issue. I believe from what I have read that most of the good reviews for trust pilot have been written by employees of trustpilot”

Helpful Report

Posted 7 years ago

“I have reviewed a company through the link they sent me after an order, I even gave the order number, it was a good review, Trustpilot pulled it and I took a screenshot, they are totally untrustworthy, and possibly the most crooked lot out there.”

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Posted 7 years ago

“I believe that many reviews are made up by some companies. For example Bensons for Beds are the worst company I have ever dealt with their customer service in non existent and their deliveries are regularly late. Alllegedly thousands of people are giving them 5 Stars when they have not yet received the product or 5 Stars to say Steve the salesman was helpful !!! This is a load of rubbish and misleading for potential customers. I would take Trustpilot with a huge pinch of salt!!!!”

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Posted 7 years ago

“These people cold called me today (they said it wasn't a cold call because my competitors use them!) to try to sign me up, I said I wasn't interested. He rattled on, I said I REALLY wasn't interested, and he wasn't helping any by not listening to me. He rattled on some more, seeming to think that I somehow owed him an explanation as to why I didn't want to use his service. Normally I would engage in some verbal back and forwards with these low lifes, but I didn't have time at that point, so I hung up on him. A pity I had to do that, I could have had 15 minutes fun running rings around him, ah well.”

Helpful Report

Posted 7 years ago

“do not trust this website - they look after the companies - companies can write as many good reviews as they like - they can complain and bribe all the bad reviews - its a complete joke not surprised this REVIEW company had a REVIEW score of 1 star”

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Posted 7 years ago

“this is my first time of using this site, happy with it so far.”

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Posted 7 years ago

“My review of SCS has never appeared I assume it’s because it was a 200% bad review!!!”

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Posted 7 years ago

“Terrible UI”

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Posted 7 years ago

“I had just posted an honest review of Beall’s Florida approx. 5 hours ago, and as soon as I finalized it, it was NEVER posted. This is NOT right. The review was as accurate as could be, according to my opinion. No bad language or slang was used. I don’t know what to think of Trust Pilot now. Obviously, some sort of games are being played with this company.”

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Posted 7 years ago

“Very bad service.”

Helpful Report

Posted 7 years ago

“I am very disappointed but Trustpilot siding with bad companies rather than stay Neutral and honest so the public can really benefit from customers and not fake parties writing fake review to mislead the public. Do not use them till they become honest and Neutral. You are the customers' tool and instead you are bought by the companies. Shame on you Trustpilot”

Helpful Report

Posted 7 years ago

“Biased in favour of businesses who play the control card in preference to democratic freedoms. Trust pilot seem to be controlled by the business factor on here. Take far too long to investigate unjustified complaints, if they ever do. very poor”

Helpful Report

Posted 7 years ago

“Bad reviews are mostly removed by the paying customer ( company you are reviewing ) reporting a review and having it instantly removed.”

Helpful Report

Posted 7 years ago

“Trust pilot is heavily geared towards helping business promote positive reviews (both real and fake) and hiding the more honest, 1 - 3 star reviews. Each review can only be "Verified" by the business. Of course some businesses use this as a tool to purposely not verify the negative reviews. They then can flag them and, because they are not "Verified" by the business, TrustPilot has up to ten days before they can review the negative post. This post is hidden from view the entire time.”

Helpful Report

Posted 7 years ago

“They are biased. I posted a negative review of Fantastic Cleaners. They weren't fantastic. Trust Pilot took it down and asked to to prove I was a customer. I provided my booking reference and dates. They still wouldn't post asking for email correspondence. I don't want to waste half an hour doing this and neither does anyone else. Consequently virtually all negative reviews are removed. Trust Pilot is worthless.”

Helpful Report

Posted 7 years ago

“Reviewed a company who soot orders for 25k worth of phones then suddenly closed the business and told everyone no refunds, seek compensation from paypal. This review was repeatedly removed for merely stating the facts, even referring to active links online that confirmed my story the staff repeatedly pulled my review because the owner was trying to cover any discussion of what he did on trustpilot, ebay forums and a shopping site forum hotukdeals. No matter how much I sanitised the review I was told terms were violated - but they refusaed tot ell me what part of my review was problematic. It is a review platform that is tilted in favour of business rather than being balanced, basic conflict of interest, business pay to use trustpilot, and to "manage" their reviews. Basically its a corrupt review site that lets reviewers buy their way out of their bad practice, or even criminal activity.”

Helpful Report

Posted 7 years ago

“Genuine reviews are removed despite obviously not breaking rules being excessive or using inappropriate language or false statements. I've removed all my genuine reviews. I no longer trust Trustpilot it's company its reviews it's existence seems to be a soundbite for individuals mostly to let of steam or to sine helpful individuals who have had a good to great experience. I'm going back to basics recommendations from friends and colleagues and good old intuitions.”

Helpful Report

Posted 7 years ago

“Seem to be taking down reviews that are genuine. Gone right down in my estimations sadly. I always found them so useful. Alas, I will need to find another way of verifying companies.”

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Posted 7 years ago

“In other words trust pilot take your reviews off even if you write a genuine one about a company that's not fit for purpose. From reading just a handful of these reviews,it shows trust pilot is inextricably unpopular ,disingenuous,supports company's who scam other's and they don't show any honesty or credible integrity for the consumer ,whatever there reasonings. The Danish company won't stay in business forever if these complaints keep emerging”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 3,058 reviews