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Trustpilot Reviews

1.5 Rating 2,831 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,831 reviews
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Leigh
Unverified Reviewer
“Crammed full of fake reviews, half of which aren't even written in proper English with odd names of people or just bland names.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Used Trust Pilot to write a less than favourable review about Gigaclear broadband provider, all of which was factual having done quite some investigation via email and phone calls to solicitors around Gigaclears permanent wayleave. Anyway long story short, Gigaclear complained and the review was removed citing it didn’t meet Trust Pilots policy on reviews......astonishing, as it now appears a company logs a complaint and review removed even though it was absolutely factual and could be proved which I offered. I now find myself leaving a bad review about a review company, I wonder if they understand irony?”
Helpful Report
Posted 7 years ago
Kk
Verified Reviewer
“Trustpilot shields some of the companies from bad reviews. In my case this happened with a shady Chinese company SheIn (which I gave 2 stars - for being able to return their junk): 1. When writing the review there's a field for "order #", however with no indication this is mandatory for the review to be published. I didn't fill it up. 2. They contacted me saying the publication has been put on hold until I provide the order no. I sent it to them. 3. After that I got this response: "Unfortunately, what you have sent is not enough for our process. If you could send us a PDF file, screenshot or forward email of proof of purchase, for example an e-mail from the company containing the order number, your name/email address, the date and the company name/logo that would be great." Now you know on who's side the Trustpilot is. And btw. SheIn is junk, don't waste your money with them.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“I complained to Trustpilot that a company was advertising that it had a higher rating than existed on the Trustpilot website. My experience with this company was as bad as it gets. They advised my complaint was closed and did nothing. Trust "Trustpilot"?-no!! Just another devious and dishonest internet company that had found a way to make money and will take no action against their paying "customers" no matter what the complaint.”
Helpful Report
Posted 7 years ago
Daniel
Unverified Reviewer
“I reviewed a website on their platform which is a scam and they complained to trust pilot and had my review removed. This website I reviewed is nothing short of an ID scam and they will also scam money from you, but trustpilot will let fake positive reviews be made. All the website in question has to do is tell them to remove the review and they will. Trustpilot are not to be trusted ay all.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“the reviews are bogus - not certain what their business model is but it appears they may get many bogus negative reviews and then charge businesses to remove the negative reviews!!! Just my take.”
Helpful Report
Posted 7 years ago
Matt
Unverified Reviewer
“They remove reviews from anyone saying anything negative and true about one their 'precious' corporations. Absolute joke of a company, don't trust Trustpilot.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Trustpilots website shows Harrods as poor, Marks & Spencer as bad, John Lewis as bad, Selfridges as bad and we know they are four of the best companys. If you examine the categorys these company's are in you will see that they are not inviting reviews, which means that they have not joined Trustpilot. Strangely the company's at the top of any category have all joined and the ones at the bottom haven't which make the rating and percentage meaningless. It is a flawed business model. This website should be called untrustworthy pilot. Unless you join you will get trashed, just look at Harrods.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Ratings there are FAKE . Bewertungen sind FAKE . BETRUG !”
Helpful Report
Posted 7 years ago
Matthew
Unverified Reviewer
“I totally agree, they are fraudulent. They have created a Trust Pilot page for my business after I had many sales calls and said no to subscribing to them. They have put negative reviews on my business, then ring me again to charge me £1000 a month to give me access to put it right. Its a big fat con, and the sales people are arrogant and abusive if you do not take out their packages. They don't take no for an answer & keep on calling, had to block thier number! Do not trust do not touch, beware.”
Helpful Report
Posted 7 years ago
Justin Brown
Unverified Reviewer
“they are fraudulent. They leave negative reviews on my business, then ring me to charge me £1000 a month to make it right. Its a big fat con, and the sales people are arrogant and abusive if you do not take out their packages”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“They deleted my review of Kiwi.com saying that the transaction happened 14 months ago, and that they only accepted negative reviews which happened in last 12 months”
Helpful Report
Posted 7 years ago
P
Verified Reviewer
“I was looking for a car dealer. There's a very very dodgy one in my area - all the locals know - yet on TrustPilot it was right near the top of their league table with average 9.3 starts (out of ten)! At the very bottom of the league table - 120th -scoring just 1 point is no less than Mercedes Benz! I since found out that companies near the top of the list all pay TrustPilot substantial amounts of money.”
Helpful Report
Posted 7 years ago
Oliver
Verified Reviewer
“Very, very many fake sounding reviews on this sites, and others that read like advertisements”
Helpful Report
Posted 7 years ago
Danielle
Unverified Reviewer
“They brag about their sophisticated system of detecting fraud reviews but they allow people creating multiple profiles which on their user guidelines they say is a violation. Even when you report them, they will actually not look into it and just let them sit on your page! I think they really allow this kind of rubbish so you would be forced to get a paid page cause that's the only way you will have a bit of control over these reviews. But if you don't opt to pay, well they will just let your page get swarmed by deregatory reviews!”
Helpful Report
Posted 7 years ago
Glenys Rose Greenwell Haworth
Unverified Reviewer
“Trustpilot gives people like me a voice and in future I will check the reviews before ordering online from a company on Trustpilot . Thank you Trustpilot from people like me Glenys Rose Greenwell from Haworth.”
Helpful Report
Posted 7 years ago
Allen
Unverified Reviewer
“Quit stalking me everyday. When I don't return your 19th call that should be a hint. Number blocked so why bother?”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Delete negative reviews. Left a factually accurate review of Mighty Deals stating that their vendor (Ultimo Electronics) had sent us an obviously damaged phone despite it being described as Grade A refurbished. Chased MD for refund after Ultimo confirmed they had the phone back and MD would deal with it. Never responded to any emails and we got our money back via our credit card company using the charge-back scheme. Only when we posted a review on Trust Pilot did Mighty (Shitey) Deals respond by reporting the review and saying they could not check as I hadn't posted the order number. I replied with this information but the review was still removed and I never had any further contact from MD. Joke company (Mighty Deals) and joke review website (Trust Pilot) - both very untrustworthy!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Tried to put this review on Trustpilot only for Wren Kitchens to challenge it by saying i was never a visitor to their store..Trustpilot now wants documentation to proof i was a visitor to Wren Kitchens...How can i prove anything when wren refused to give me anything to come away with because i didnt sign an order there and then???? Trustpilot always seems to side with the company that we are trying to protect the public from being misled by refusing to publish bad reviews about them.”
Helpful Report
Posted 7 years ago
Oliver W
Verified Reviewer
“Keeps deleting reviews for no apparent reason saying the comments are quote on quote "accusatory" you do realize that is that point of reviewing to to highlight what it wrong right?”
Helpful Report
Posted 7 years ago
Trustpilot is rated 1.5 based on 2,831 reviews
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