Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,743 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,743 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 28th July 2025

Olivia Julius

Trustpilot 2 star review on 27th July 2025

Carson Briggs

Trustpilot 1 star review on 26th July 2025

Nadeem

Trustpilot 1 star review on 25th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Trustpilot 1 star review on 24th July 2025

Deborah

Trustpilot 1 star review on 30th June 2025

Purity

Trustpilot 1 star review on 29th June 2025

When I Thought My Scammed Crypto Was Lost For Good, I Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5).

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow amazing from order to delivery came earlier than expected by dpd with an hour time slot”

Helpful Report

Posted 6 years ago

“Trustpilot is a big con when I contacted them about a travel company ripping people off which had been given all the stars by trustpilot they told me you cannot leave a negative review.”

Helpful Report

Posted 6 years ago

“Not a fair website where you can trust. They try to cheat the system.”

Helpful Report

Posted 6 years ago

“These schmucks do not understand the meaning of "stop contacting me" - I've tried for years to get them to leave me and the company I work for alone to no avail. Sales people have called me from dozens of numbers, sent tons of emails, messaged / harassed me on LinkedIn - if you ask me, they are DESPERATE for money! 0/10 would never recommend dealing with these chumps.”

Helpful Report

Posted 6 years ago

“I really wish I could give them 0 stars, but 1 will have to do. This company contacted mine and attempted to extort close to $5000 USD from us in exchange for a better review score. The negative reviews were all placed up in regular intervals, totally vague, and all our legitimate positive reviews were hidden. They are clearly responsible for manufacturing this score - our other review sites are 4 to 5 stars with actual customer reviews. This company, like the BBB, is attempting to use their authority to beat business owners into submission. They have very high domain authority so they will rank really high when people search for your company. They have a partnership with Google....which means there's no stopping them from being outright sleazebags since their status is protected. I have one recommendation for anyone reading this: do NOT communicate with the company. If they email you, don't respond. If you see bad reviews on your page, do not contact them or make an account. The idea is to STAY OFF THEIR RADAR. You will become a target for extortion if they see that the review score is of concern to you. The only way to deal with them is to just ignore them completely and focus on legitimate review sites. Disgusting company. Check their wikipedia if you don't believe me. "Trustpilot have fake reviews on an almost industrial scale"”

Helpful Report

Posted 6 years ago

“Trustpilot is not a reputable or neutral review platform. They remove genuine reviews for absolutely no good reason (though we can all probably guess the reason)”

Helpful Report

Posted 6 years ago

“Terrible company! They allow fake reviews which are not even verified. When we call them to inform them they hide behind their policies etc and give you excuses how they can’t remove it. They claim they are allowing people to have freedom of speech even when the Reviews are defamation and falsified. Spoke to Thomas who was unhelpful and rude! Shame on you Trustpilot!”

Helpful Report

Posted 6 years ago

“Un site bidon qui déforme les phrases qu'on écrit en faveur de certaines compagnies faites attention ce site est frauduleux où ne fonctionne tout simplement pas de façon adéquate.”

Helpful Report

Posted 6 years ago

“Spent half an hour writing a review about the online legal advice co "just answer" scam, only to find out that i could not post it due to email verification problems, or selective manipulation of reviews in favour of the recipient of the reviews as i prefer to call it. will advise all to disregard this site and personally cease to use it.”

Helpful Report

Posted 6 years ago

“False reviews EVERYWHERE”

Helpful Report

Posted 6 years ago

“My issues with Trust Pilot is that they say they remain objective, but they really don't. They are happy to let people leave false negative reviews, but not do anything about them. How can you remain objective when you side with the negatives? They hide behind policies and say that you should just reply to the negative explaining the issues, but that doesn't stop your reviews looking crappy. They also won't ever remove anyone from the system, so you are stuck with it. If someone want's to feed loads of negative reviews to you, then you have to just suck it up.”

Helpful Report

Posted 6 years ago

“I was asked to rewrite my review of Americor Financial. According to Trustpilot, could offend the company or someone. I refuse to lie about my experience with Americor. So now im offended by trustpilot who can't accept my answers. BE OFFENDED!!!”

Helpful Report

Posted 6 years ago

“On 21st January 2019 I left a critical, yet factual review for Interparcel on Trustpilot's UK website. Four days later Trustpilot informed me by email that they had removed my review as they could not verify its authenticity. The reasoning could at best be described as grossly incompetent or at worse as censoring, as Interparcel acknowledged the authenticity of my review within their online response to me. I contacted Trustpilot's Compliance Team on two occasions since, stating the glaringly obvious. But after 14 days, I have yet to receive their response. Trustpilot make their money by charging COMPANIES for: A) The option to respond to reviews consumers leave on Trustpilot. B) Luring consumers with prizes to post so called “verified review” on Trustpilot (see photo 4). C) Removing the most damning consumer reviews from Trustpilot without a proper reason (as in my case). Trustpilot’s customers are COMPANIES and NOT CONSUMERS! Trustpilot claim on their website” We give everyone a voice. Genuine reviews written by consumers are published instantly without censoring, and businesses can see and reply to them.” - what a lot of backslapping hogwash that is! If you still think Trustpilot looks after consumers’ interests, then try and give them a call on +44 203 889 8444. You will soon find out that there is nobody available to speak to consumers at Trustpilot. However, if you are a COMPANY, then Trustpilot is highly interested in gaining you as their customer, because Trustpilot make their money by charging COMPANIES for, and I quote from their website “Learn how reviews can help you build trust, engage your customers, and improve your marketing and sales” smacking of OUTRIGHT CONSUMER MANIPULATION. Shame on you, Trustpilot! For further proof of Trustpilot's low trustworthiness check out Trustpilot's miserable review score of 1.6 on GOOGLE MAPS. And for even further proof google "BBC News - Trustpilot tackles business review cheats" and read Glenn Manoff, Trustpilot's brand chief, saying "Trustpilot had considered moving reinstated reviews back to the top of the feed to ensure they appeared on a company's first page but felt it was unnecessary", meaning companies who ask Trustpilot to remove unwanted reviews still win, as reinstating reviews requires consumers nagging and nagging Trustpilot's so-called Compliance Team, and by the time these reviews are finally re-instated they are buried under plenty of paid-for reviews from unsuspecting customers HANDPICKED by companies with otherwise embarrassingly bad reviews. Shame on you, Trustpilot! How can you expect CONSUMERS to trust you, when it's so obvious that TRUSTPILOT IS HELPING BAD COMPANIES TO OBTAIN GOOD REVIEW RATINGS?”

Helpful Report

Posted 6 years ago

“I would not purchase a card bord box of soak. Faulty products Not uk comparable If you want pictures of the poor quality product I have. The company are charging full price for seconds”

Helpful Report

Posted 6 years ago

“After requesting a slew of "proof" I was a customer of the company I was reviewing they finally accepted a private correspondence as sufficient evidence. Despite my express directive, they handed over my personal data to the company in question. They then refused to give any reasonable explanation for why they did this and were quite dismissive, instead demanding more personal information from me.”

Helpful Report

Posted 6 years ago

“This company is ruthless, I can't even count how many different people sent me probably 20+ messages each. You tell them no thank you and then they set up some more automated emails that just continue to bombard you. They are essentially SPAMMING people until they give in which is such a bad practice.”

Helpful Report

Posted 6 years ago

“Do not trust these cowboys. I wrote a review for one of the companies, the company requested a proof of purchase, after Emails back and forth the company denied the transactions even after providing the proofs. Then the untrustable trustpilot asked for a a proof of purchase, after I provided them with 2 they said that the transaction was over 12 months and they removed the review from their site. I don't find this to be a honest practice, especially with the authotorian way they use in their emails talking down to me, and their rep wasn't friendly in his emails and lacks basics like addressing me with my name. After they removed my review I noticed that all the negative reviews for that trader have been removed, I bit he paid them a good bribe to use these non-cosher practices. Do not trust this website.”

Helpful Report

Posted 6 years ago

“This is a review of my POP Yachts experience. Here is the story, as I experienced it, of the sale of my 1965 Boston Whaler on January 26th of this year, through POP Yachts. On January 11th of this year, I received a call from an “unknown caller”, claiming to be a POP Yachts representative, who said he had an offer for my boat from a potential buyer. The offer was too low for me to accept, but I left the door open for further discussion. The next night I received a follow up call, again from an “unknown caller”, who said the same potential buyer had upped their offer to close to my current asking price, and I verbally accepted that offer, still wondering if it was real. (Unregistered cell phones ID themselves as “unknown caller” on caller ID, and are frequently used in illegal deals. This always makes me cautious.) The next day I received an email “introducing” my new listing representative, instructing me that he would be in touch soon to photograph and document my boat. Since I already had a listing representative for several months, this set off alarm bells for me. My original representative was very thorough and I felt she had done an exemplary job photographing my boat and building the listing on the POP Yachts website. She sent weekly emails, or set up automatic emails, that informed me of the activity on my boat, as well as naming anyone who had expressed an interest in my boat, who were therefore to be treated as “protected buyers”. My interactions with my original representative was excellent. I was very satisfied with her service. (Why wasn’t I hearing from her, I wondered? Three days ago she was still my rep and still sending me emails. Was she suddenly no longer with POP Yachts, or was she being cut out of the sale? What a coincidence if she was no longer with POP Yachts, just when a legitimate sale seemed imminent, I thought.) So I tried to email her, using POP Yachts email. That email was intercepted. I never was able to contact my original rep. (What was going on, I asked myself? Was this a legitimate offer to buy? Had someone hacked into the POP Yachts website and was using the information there to impersonate POP Yachts? Was this a ‘bait and switch’ scam, or some other type of scam, like other internet-based scams I have read about?) Subsequently I heard from several persons – a “Senior Closing Coordinator”; a buyer’s representative; a representative who claimed to want to be contacted if I had any reason to be unsatisfied with any aspect of the POP Yachts process; and many other individuals – all allegedly POP Yachts personnel, each supposedly with some role that they claimed they would play in the sale of my boat. All tolled, eight different people, 28 emails, an uncounted number of phone calls – WOW, all these POP Yachts people. It takes a village? (I recognized this as a common feature of scams. Lots of different people, with vague responsibilities, each referring you to some other person if you question anything.) Eventually, I received an email with a purchase and sale agreement attached, instructing me to electronically sign and return it, which I did. (I reasoned that no harm could come from signing this document, especially since I had been crystal clear in my phone conversations that I would not release the boat without receipt of certified funds at the time of the closing and passing of papers. “No funds, no sale”.) Trouble arose when I received another email, this one from a “Senior Closing Coordinator”, with a set of documents for me to sign, some of which I had to get notarized, and return “immediately”. (Don’t read, just rush out and get this done? “We sell thousands of boats this way – don’t worry” says the voice on the phone. Which just makes me worry more.) As I carefully read through the documents, I saw that there were problems for me with some of the documents. The Bill of Sale document did not have the buyer as a signatory, and, if I signed, would confirm that I had received funds for the boat and a trailer – this had not happened. Power of Attorney documents would have me name two additional completely unknown (to me) persons as “attorney-in-fact” for the purposes of … just about anything relating to a “motor vehicle, mobile home, or vessel”, and that the power of attorney permitted “whatever my said attorney-in-fact may lawfully do or cause to be done” – scary powers to give to strangers. An Authorization to Disburse Proceeds document requested my Bank Name, Account Number, and Routing Number, or instead, that I authorize that the disbursed funds would be sent to me by check days after the closing, this without even requesting the address of where to send the check. (“Your check is in the mail” scam? I recognized that documents that took away protections for a seller, put a seller at risk, and the urgency to respond, were all features of documented scams.) I replied to the “Senior Closing Coordinator” that I needed a bill of sale, signed by both the buyer AND the seller; that I didn’t feel I could sign a document that asserted I had received funds when I had not; that I would never give my banking information to complete strangers; and that to give power of attorney to named, but unknown persons, for vague, broad uses, is to invite all manner of financial disaster. The “Senior Closing Coordinator’s” answer to me claimed that without all the documents, the sale could not go forward. I replied back that while the potential buyer was willing to inspect the boat – that I was willing to make arrangements with the boat yard where the boat was stored – no sale would be consummated without the receipt of a certified bank check at the time of the passing of papers (the actual closing). This impasse was resolved by a subsequent phone call with one more POP Yachts representative. I was able to negotiate that I would not have to sign a power of attorney; I could create my own Bill of Sale that the buyer would sign at the closing; the funds would be disbursed at the time of closing and would be in the form of a certified bank check; and I would sign, but not provide until the actual closing, the signed and notarized POP Yachts Bill of Sale documents – provided the sale actually occurred. When I took the POP Yachts documents and emails to my lawyer and my banker, they advised me NOT to go forward with the proposed sale – to play it safe. The bait-and-switch from my original representative to a stranger; the sudden unavailability to contact my original representative once there was an actual buyer; the host of representatives, each with separate roles, messages, and agendas; the demand for signed and notarized documents that not only provided no protection for a seller, but actually put a seller at great potential risk; the false promise to bring a certified bank check to the closing – all this and more, dissuades me from ever recommending POP Yachts. Eventually a date and time was proposed for the inspection and closing, but that soon got cancelled, and an addendum to the purchase and sale document was emailed, which established a new deadline for the purchase and sale agreement to be binding. Phone conversations with various POP Yachts personnel set a tentative date for the inspection and possible closing (but never a time), and nothing was ever confirmed until after the potential buyer was on the road, on her way to see the boat. The night before the closing a POP Yacht representative called, mildly frantic, and told me if I wasn’t going to go forward with the sale, I should tell him, as the buyer was going to “drive up the next morning”. I knew the buyer faced a 14 hour drive, through two of the worst urban areas through which to drive, and as it turned out, the buyer had already left, choosing wisely to make the drive in two days. I never understood the purpose for that particular lie from the POP Yachts representative. At the closing, no certified bank check was presented for the distribution of funds – and no explanation for this was provided. Instead the POP Yachts representative presented me with a smirk and a “moneygram”. He knew he was not delivering on what was promised me. In spite of all the dogmatic processes and procedures and the involvement and duplicity of the many POP Yachts personnel, the buyer DID show up, the boat WAS ready for inspection, and the sale WAS closed on the spot. So many of the POP Yachts processes and procedures are textbook features of scams, that no informed person could fail to notice the similarity. All it would have taken to complete a successful scam to defraud me, would have been a straw buyer and a bogus check for me at the closing. It would have had the faux legitimacy that the signed, notarized documents would have provided. And, in fact, the disbursement of funds DID occur in a form often used by scammers – “moneygrams”. I have never dealt with any sales organization that operated in a more suspicious, duplicitous, underhanded manner. POP Yachts personnel were condescending, demanding, and too often either ill-informed or intentionally misleading to be credible. The POP Yachts experience was a very stressful, frustrating, and unprofessional experience, at least for this seller. I give POP Yachts a MINUS five-star rating. Paul Cully”

Helpful Report

Posted 6 years ago

“Constant calling and harassment”

Helpful Report

Posted 6 years ago

“We thought Trust Pilet would fit into our need for reviews on our website and found that after 11 months on integration failers and multiple run arouns from PERSONEL every time we got ahold of a tech individual from their company; finally said enough. We cancelled only to have our CC charged twice after cancelling. We reversed charges on one (the latest) and agaian wrote a letter of cancelation, only to be hounde now by their debit collectors! A bogus deceitful company..... BEWARE!!!”

Helpful Report

Posted 6 years ago

Trustpilot is rated 1.5 based on 2,743 reviews