Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,968 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,968 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 12th January 2026

Luna Hillary

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuine no response for help to log into our business account. We wish to comment on a negative review but Trustpilot will not assist with login details, presume this is because our official review platform is not Trustpilot and with this service, it never will be.”

Helpful Report

Posted 7 years ago

“I contacted TrustPilot after the misfortune of dealing with an awful company called MODA FURNISHINGS. After my negative review was removed I noticed that the same had happened to many others. There were also many reviewers that had been contacted and offered cash/bribes or threats to up their rating!! This is clear to see on their own site and yet TrustPilot are completely unwilling to do anything about it - the company is a money making sham whose review system is entirely flawed.”

Helpful Report

Posted 7 years ago

“I reviewed a company I used (Rated People in 2013) and Rated People contacted Trustpilot (TP) asking them to remove my review as they did not believe it genuine. TP contacted me and I proved I was genuine. TP then wrote to me and stated that because my experience as a tradesperson was between 2013 - 2014 I was outside the 12 months period I would have to have been within when I reviewed RP! I stated that I am willing to but the date 2013-2014 on my review, but apart from that I was a genuine client of RP. TP maintained my review was not good enough and maintained it be removed. Trustpilot are a sham and I would not trust their reviews as like others have found, if their clients - in this case Rated People - don't like the truth you have to tell others, Trustpilot will remove it and stick with their clients.”

Helpful Report

Posted 7 years ago

“they leave negative reviews of your company unless you pay them to remove the review”

Helpful Report

Posted 7 years ago

“I left a genuine negative review for one of Trustpilot's clients and Trustpilot removed this. They need to make clear in their online marketing to reviewers that negative reviews are filtered out by their clients. Further, that Trustpilot may only allow positive reviews to be reported. As it stands at the moment they are portraying the appearance of being independent and objective and it is far from the case. Customers only get to see filtered, positive reviews. Trustpilot is a sales and marketing organisation not an independent review organisation and their marketing should reflect this.”

Helpful Report

Posted 7 years ago

“You only publish good reviews on companies that subscribe to your service. Not a complete picture so untrustworthy and therefore pointless in my view.”

Helpful Report

Posted 7 years ago

“I would not rely on Trustpilot ever again if I wanted to get true reviews on a company. Not that they would care as they are not making money from the viewers. I was naive enough to go by the star rating of an energy company called Toto. I have had a dreadful experience with them. I now realise that most of their reviews are 1 star or 5 star. The five star ones from people who have recently switched to Toto and the one star are from people who have been with them a few months. Trustpilot advertises that it automates companies review collection with customisable invitations and reminders that are sent to customers after every purchase. In other words, in the case of my energy company it is clear from the five star reviews that people have been asked to give a review as soon as they have switched energy companies. This keeps their star rating high even though they have lots of 1 star reviews. I have also noticed that they have a percentage rating at the top right hand of the page. The figures on here never seem to have changed in several weeks I have been looking and say 53% excellent and 19% bad when quite honestly there seem to be an equal amount of 1 and 5 star ratings. Some people will do anything to get rich, they have no morals at all and don't care who it affects. There have been reviews from people with young children who have had no electricity, even on Christmas day, one woman who said she wanted to kill herself because she had been days without electricty, a woman concerned about her 85 year old father with heart trouble who was getting upset and people using food banks because the company is taking direct debits after they have left. It is disgusting that Trustpilot encourage these terrible companies to keep there star ratings high the way they do.”

Helpful Report

Posted 7 years ago

“when I leave a bad review for one of their paying clients I get a mail of non truths that I have breached rules and the post has been removed this is not a review site its a paid for maleable site for clients to pick and chse reviews”

Helpful Report

Posted 7 years ago

“Not caring or professional. These words were entered in a review on Trustpilots website for a company (home breakdown insurance) that left my daughter alone and in despair. So here comes the best part, wrote the same on "Trust Pilot" and turns out that the company in question, must have some sway on them, as TP came back quoting "containing language that’s accusatory or defamatory". Seriously? Defamatory? Accusatory? For the use of words "Not caring and Professional" . So what is the purpose of doing reviews? Seems like TP get financial gains from companies and fail to represent the customer. Imagine how many reviews posted by customers have been withdrawn?”

Helpful Report

Posted 7 years ago

“Bad Website full of fake!!! Not care about rights and if review is true or not!! Fulll of clear seeable Fake Reviews!! The service is realy low!”

Helpful Report

Posted 7 years ago

“I don't trust them to be objective and not cherry pick favourable reviews. They seem to work for the company not consumer”

Helpful Report

Posted 7 years ago

“Should Trust Pilot and /or Cylex, read this then please do respond to this e-address as I would like some answers pertaining to the WARNING: DialogueBox that appeared stating some reviews which should maybe not have been written by Trust Pilot employees? Furthermore, Cylex, maybe Trust Pilot doesn't as (I should maybe stick to Google Reviews) permit to edit already submitted reviews. Not least of which given spacing wasn't furnished there in.Notably lines to prevent confusion, as now intelligible pubished reviews all of which have been furnished to Police Scotland in respect of this matter, Trading Standards and also Citizens Advice Bureau,Councillors/Council, MSP'/Scottish Executive., MP, Secretary of State for Culture/10 Dwoning St, Digital and also Cultural Commissioners/Brussels too. This in addition to all know local, regional, national media contacts inclusive of tv. Because what I write can and is invariably truthful, the way it should be, as in each and every instance, it can be protracted, hence I shouldn't have to due to space constraints, use links to start and finish elsewhere, especially when so many like Munro & Noble, Allied Souter & Jaffrey, Newton Properties (and even other links pertaining to health and /or safety are involved) cite them within a review to give a full and honest account....please advise asap to equitably resolve this... vivisectors_politiciains_and_the_law_are_murderers@hotmail.com How I wish one could invariably write praiseworth reviews as I had for The Inverness Green Cleaning Company, the only good thing in this sorry saga, as I will now yet again, have to relocate until such time as I am lobbying the aforementioned for, retrospective legislation.”

Helpful Report

Posted 7 years ago

“They bloody doing damage to genuine businesses and sellers unless you pay then £4000 per year to get an account...”

Helpful Report

Posted 7 years ago

“Trustpilot are FRAUDSTERS who think The Data Protection Act does not apply to them”

Helpful Report

Posted 7 years ago

“Not recommended. They delete genuine reviews of customers for free accounts. They only serve the paid customers. It is really sad practice.”

Helpful Report

Posted 7 years ago

“trustpilot do not care about the businesses and hide behind the fact they are trying to give a fair standing point for customer feedback. You can't call and speak to a member in the compliance team only contact via email. As if your not busy enough responding to false reviews they have allowed to be posted on their site. They even decide not to take down totally false opinion reviews with totally inaccurate information as that doesn't breach "THEIR" guidelines. PROVIDING A PLATFORM FOR SLANDER!!”

Helpful Report

Posted 7 years ago

“follow the money”

Helpful Report

Posted 7 years ago

“Useless, if you are a paying customer then you can get negative reviews pulled. Follow the money people. Do not trust reviews on trust pilot”

Helpful Report

Posted 7 years ago

“1st complaint - cannot review actual product. What is the point of the site. I change review to focus on customer service only per TrustPilot request. 2nd complaint - company cannot find me in product registration database. I point out the product was a birthday gift from my wife. Therefore, I cannot provide order information. They will therefore deny my review. I call seller. They finally find me and say they do not report complaints on TrustPilot. Someone is lying and all negative reviews seem to disappear. Worthless site with bloated ratings.”

Helpful Report

Posted 7 years ago

“Trustpilot posts fake reviews. I posted negative, genuine review about UK flooring direct. It has been removed immediately.”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 2,968 reviews