Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,966 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,966 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 11th January 2026

Zechariah Breitenberg

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I posted a truthfull negative review about a company who did not give me what i paid for and took money from my bank account after cancelling service 3 times and they continued taking money and hey they did not like the review so you removed it for them great thats why company s get away with treating everyone badly.”

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Posted 8 years ago

“They are scammers.. They get people to write negative reviews and them trying to get business to pay them money to fix it. THESE GUYS SHOULD GET SUED!!!”

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Posted 8 years ago

“Don't trust this site”

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Posted 8 years ago

“took payment then claimed no booking ever made awful customer service”

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Posted 8 years ago

“I left unsutisfied review about goodelearning.com In a week it was deleted without a reason. My complain was related to low level of learning materials provided by this company for a very big money.”

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Posted 8 years ago

“Very disappointed They push me 3 times to change my review look like they defend all the scams on the net, Shame TRUSTPILOT !!!”

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Posted 8 years ago

“I posted a review about universal gadgets and how they sold me a piece of junk dressed as an iPhone. After so called Trustpilot removed the review, I sent all the necessary documents to both Trustpilot and Universal Gadgets that proved beyond any reasonable doubt that my review was both genuine and legal. Trustpilot still refused to reinstate the review. Now, anything I see advertised with an approval by Trustpilot, makes me want to throw up. I know this is just hearsay, but several people have told me they had similar problems with this company. One person told me that Trustpilot removes negative reviews at the request of the company that pays them for the privilege. This company needs to be investigated by trading standards, and the more people who complain, will make this happen.”

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Posted 8 years ago

“We paid a lot of money for very poor results. When we decided to cancel, we followed their instructions and made our final payment, but then the account rep. left and they suddenly wanted to continue charging us even after we had removed the widgets from our site. Stay away from this company.”

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Posted 8 years ago

“Twice I have tried to post an honest review about poor customer service and bad companies that take you money and don't delivery the goods. On both occasions trust pilot have allowed the companies in question to remove my reviews. What is the point? If honest reviews can be removed by the company that you are complaining about there is no point what so ever in trust pilot existing, just wasting yet more of my time. Beggars belief! A review site that won't post reviews, poor to say the least.”

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Posted 8 years ago

“In my opinion, Trustpilot are a bunch of thieves, that are extremely focused on pleasing their paying (= companies) customers, by e.g. removing bad (and honest) reviewers (= consumers) opinions. Trustpilot cannot be trusted. I've had so bad experiences with "customer service", that I decided to close my account and stop reviewing for Trustpilot - because the reviews and customer service, cannot be trusted, at all.”

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Posted 8 years ago

“WHAT THIS COMPANY IS DOING IS ILLEGAL. They called my company to sell their premium package and we rejected them. Afterwards, they gave us a 7-star rating for our company on their page, even though all the reviews are 8-10 stars. Apparently you can boost your company's ratings by paying them...”

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Posted 8 years ago

“I'm a Merchant and Trustpilot is constantly removing reviews from our Trustpilot account/page - especially since we have rejected their offer for a premium package!”

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Posted 8 years ago

“I've been being spammed repeatedly by Veem, an online payment service. I posted a review on Trustpilot as I don't think that any company that has to be stoop to spamming is trustworthy. Trustpilot won't allow the review as I'm not a business customer of Veem's. Since I can't produce proof I'm a customer, I can't complain about the spamming.”

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Posted 8 years ago

“I submitted a reference for a hotel-booking service online. The reference was online for a few days, until it was taken down based on a "complicance" complaint. I was told to send in an invoice from the company that would serve as a proof that I was a legit customer. Not only did the original receipt I got from the company get declined multiple times, but also does trustpilot *not* require this if you want to leave a false-positive review. Trustpilot may thus be considered a scam.”

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Posted 8 years ago

“Trustpilot has been hounding my staff for months trying to add our company to their growing list of "advertisers". Their promise and premise seems to be that you can "control" the "quality" of the reviews placed against your business. As a business that's been operating for over 20 years, I would rather allow guests and clients to provide their honest reviews on Google or Yelp - both of which allow my company to respond to reviews. In my opinion, any company that uses a service like Trustpilot to massage its review scores is unethical and should be avoided at all costs.”

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Posted 8 years ago

“The removed negative reviews which are genuine. Literally a useless website that protects rogue traders.”

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Posted 8 years ago

“I posted a negative review of LCN.com. Last year they said i was not a customer. I pointed out all my 10 plus domains are DNS linked with my address with their systems. Still after i prove i am a client of LCN.com they have removed last year & this years review. LCN.com use CENSORSHIP to stop me sending to my own e-mail address saying it is spam, when they themselves send mail from their domain to me on payment page etc. So if a review site only uses POSITIVE feedback then its an ADVERT not a REVIEW site. SHAME on them for only working for companies and not the REAL CUSTOMERS.”

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Posted 8 years ago

“SO BAD!!! They try to make you pay to use there service and will promote your negative reviews. Companies like this should be illegal!”

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Posted 8 years ago

“As others reported, Trustpilot removed a review of a poor purchasing experience then ran me in circles trying to get it reposted.”

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Posted 8 years ago

“Trust pilot is horrible. I'm trying to get money. First trust pilot are you I'm using this website and I don't really like it and they emailed me oh I heard you guys got a payout for Matt by yet the midline of the company I'm using. And right now I'm asleep you can try to read this I'm using voice typing because I honestly do not even want to waste my time of my data type of theirs so if you have trouble reading it or something it's because I'm voice typing. There might be a little or a lot where in the states and I'm reading it over I'm just explaining trust pilot is dumb they're trying to make me come not come not come but a bright reviews for these companies that I use and they're not giving me one cent I know that there are other apps in there that you can actually write an honest review and get some coins(money)”

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Posted 8 years ago

Trustpilot is rated 1.4 based on 2,966 reviews