Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,060 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,060 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 4th April 2026

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless, if you are a paying customer then you can get negative reviews pulled. Follow the money people. Do not trust reviews on trust pilot”

Helpful Report

Posted 8 years ago

“1st complaint - cannot review actual product. What is the point of the site. I change review to focus on customer service only per TrustPilot request. 2nd complaint - company cannot find me in product registration database. I point out the product was a birthday gift from my wife. Therefore, I cannot provide order information. They will therefore deny my review. I call seller. They finally find me and say they do not report complaints on TrustPilot. Someone is lying and all negative reviews seem to disappear. Worthless site with bloated ratings.”

Helpful Report

Posted 8 years ago

“Trustpilot posts fake reviews. I posted negative, genuine review about UK flooring direct. It has been removed immediately.”

Helpful Report

Posted 8 years ago

“Gives an opportunity to pass on praise where it's due, and as well as a kick in the pants where it's not. All based on personal experience, not hearsay”

Helpful Report

Posted 8 years ago

“Hundreds of fake or paid for reviews for Homeaway (VRBO) in the last 48 hours. Seems to correspond with "Book Direct" day which educates the traveling public to avoid VRBO "booking fees". Funny how suddenly in the last 48 to 72 hours they were ALL posted.”

Helpful Report

Posted 8 years ago

“For the love of god STOP contacting me. I've requested 7 times with 7 different representatives to take me OFF their contact list. NOBODY IS LISTENING. Absolutely unprofessional, annoying, and disrespectful.”

Helpful Report

Posted 8 years ago

“Trustpliot cannot be trusted at all. They are an absolute joke! I left negative review about people per hour who are still sending me unsolicited emails when I have asked them to stop, and trustpilot have removed my negative comments. How can you be an impartial company when you don't leave negative comments about organisations which have been written factually by the public. I shall never use the site again.”

Helpful Report

Posted 8 years ago

“As a consumer, their reviews are deliberately misleading by the selective omission of negative reviews and the manipulative management of fake reviews. Consequently, as a digital marketer, I advise my business clients to avoid Trustpilot - the irony is in the name.”

Helpful Report

Posted 8 years ago

“The reviews that have been posted for several companies that I have researched are clearly fake reviews. Any negative reviews are quickly followed up with positive reviews to balance the rating. This gives an unfair reflection of what is really happening and is unhelpful when trying to obtain a clear picture of how a company is treating its customers.”

Helpful Report

Posted 8 years ago

“A very vindictive customer posted an untrue review of our services which reveals commercially sensitive information. The customer will not pick up the phone to us or answer emails or letters. His review breaks our contract with him. Trust Pilot will not remove it. In this case it's businesses that should be warned about this customer. However, he is able to cause damage to our company with no redress. Trust Pilot is an operation that cares not about its (paying) customers and won't listen to any reason.”

Helpful Report

Posted 8 years ago

“Its all about money”

Helpful Report

Posted 8 years ago

“I have been mistaken for a another company and negative reviews have been posted. Trustpilot will not take down the review, will not accept any evidence from me that the review is wrong, and will not take steps to ensure that the reviewers are genuine. On their scoring system i would vote them on a minus score.”

Helpful Report

Posted 8 years ago

“TrustPilot does nothing -- absolutely nothing -- when fake reviews are reported to their compliance team.”

Helpful Report

Posted 8 years ago

“All of the bad reviews that have been on Trustpilot for a company called Intelligent Business transfer have mysteriously vanished leaving only 5 star ones. Trustpilot claim that they could not verify my association with IBT was genuine even after I sent in PDF copies of E-mails, invoices, Sales leafelts and adverts between us and IBT - Seem corruption is alive and well and living in the internet”

Helpful Report

Posted 8 years ago

“wont accept my negative review of GAMISS”

Helpful Report

Posted 8 years ago

“They have removed my negative reviews. They are absolutely pointless as a review system. They serve themselves & no-one else unless you pay them.”

Helpful Report

Posted 8 years ago

“Shocking. They let people post fake reviews all over our business without any proof of purchase or proof of the experience. Then to top it all they delete the genuine positive reviews which we have proof are genuine. Bunch of cowboys. Personally I want our business off this site as quickly as possible.”

Helpful Report

Posted 8 years ago

“So if you write a review of a company that in ANY way offers criticism (in our case sending spam/unsolicited emails to multiple recipients in our company), they will deny your review. TrustPilot IS NOT in any way an unbiased source of information about companies. It is purely a one-sided promotional tool in use by companies to "whitewash" their reputations online. Reviews on TrustPilot must be considered irrelevant based on their policies of disallowing even the most benign critical feedback.”

Helpful Report

Posted 8 years ago

“Can't verify my review”

Helpful Report

Posted 8 years ago

“Trustpilot block valid reviews and allow reviews obviously placed by companies, individuals and organisations obviously trying to bump up ratings. It's a scam, with a valid reference reviews can be posted and the company itself is best to know these references. A very good example is yodel.co.uk which has a score of 6.5 however a quick survey over internet shows multiple people with similar concerns and the the company rating around 0. Trustpilot is a scam designed to promote the companies that wish promote it while they turn a blind eye.”

Helpful Report

Posted 8 years ago

Trustpilot is rated 1.4 based on 3,060 reviews