Trustpilot Reviews

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,967 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 12th January 2026

Luna Hillary

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had a window pop up when browsing this site saying that a number of reviews have been left by Trustpilot employees. NOT IMPRESSED! This would back up other negative reviews on here”

Helpful Report

Posted 7 years ago

“My genuine review been removed as well. I've sent the order confirmation to their compliance no answer and no reaction for days from them. That's not the way such service should work I believe. Giving them 1 star at the moment.”

Helpful Report

Posted 7 years ago

“Trustpilot removed my genuine bad reviews about a company after the company settled my matter with good manners telling me that company think I have no experience on line shopping but I have been shopping online from years”

Helpful Report

Posted 7 years ago

“I have a number of fake bad reviews from my competition and that is killing my business and Trustpilot refuse to remove them I refuse to pay them some stupid amount to have them removed \ Has anyone had any luck with trust pilot getting reviews removed”

Helpful Report

Posted 7 years ago

“No one write a review about Trustpilot on there site! You can't say this! Really bad check out the facts so your site is totally fake!!”

Helpful Report

Posted 7 years ago

“Trustpilot not so trustworthy. My genuine bad reviews of companies are removed and do not breach the guidelines. If they do this to me, how many others do they do it too. Not a very reliable platform if bad reviews are not represented.”

Helpful Report

Posted 7 years ago

“TrustPilot are too expensive and their customer service is terrible. Our company have used multiple review platforms and it is fair to say TrustPilot are at the top for brand but this seems to have resulted in complacency, the result of which is really poor service. Look for alternatives.”

Helpful Report

Posted 7 years ago

“TrustPilot is a scam for honest businesses and consumers. Some crooks post fake negative reviews about our company on their website. When we ask TrustPilot to remove a fake review, their sales person writes back to us and proposes to sign up with them. Once you sign up and pay them enough money you can do with the TrustPilot reviews whatever you want: remove negative reviews, post 5-star positive reviews for your own business as long as TrustPulot gets paid. Search the Internet and you will find hundreds of pieces of evidence, both businesses and consumers screaming it. TrustPilot is a scam for honest businesses because it ruins them. It is a scam for consumers because it misleads them big time.”

Helpful Report

Posted 7 years ago

“Terrible UI”

Helpful Report

Posted 7 years ago

“Origin broadband have loads of 5* reviews, most of which must be fake as not long ago they had nothing but poor ratings, after being with Origin broadband I have to say that they are the worst company I have ever dealt with by far outstandly bad,. I no longer trust trustpilot reviews of any company.”

Helpful Report

Posted 7 years ago

“I don't like to name members of staff when doing reviews, however, Gemma in the compliance team is the most dismissive member of staff I have ever come across.”

Helpful Report

Posted 7 years ago

“86.54% of reviews can not be wrong let's see if this gets posted I doubt it”

Helpful Report

Posted 7 years ago

“Left a review to help other customers avoid a badly made product. Trust pilot continues to remove review and ask for me to prove I purchased the product. This became more irritating as dealing wit the product itself. They seem to be shills for companies on their site.”

Helpful Report

Posted 7 years ago

“Why do you say it doesn't comply with us policy! Frankly a useless site! All reviews I have done are my own personal experience of bad company and etc! When you get to make a issue help, and the site doesn't get or with a reference! Very bad! -0/10”

Helpful Report

Posted 7 years ago

“They are useless. I work for a seller of furniture online. Customers merely use trustpilot to slander you as a company and get their way. Trustpilot in no way ever look into whether a review is genuine or side with a seller when you argue your side.”

Helpful Report

Posted 7 years ago

“A depositary of positive lies as they remove negative reviews on behalf of paying customers and then reject evidence that shows the review was genuine.”

Helpful Report

Posted 7 years ago

“They don't post bad reviews. Simply that. So worthless company.”

Helpful Report

Posted 7 years ago

“Trustpilot have blocked my account claiming me as a spammer, it's obvious that my reviews being direct and to the point don't suit trustpilots business model, protecting the reviewed and giving the hammer to the honest reviewer I hope Trustpilots days are numbered because if they are allowed to continue as is, the only losers are the people they claim to represent, the honest reviewer of poor companies , Totally bias service able to avoid capture but not for long!”

Helpful Report

Posted 7 years ago

“Complicit in scams. They protect the companies doing the scamming by removing negative reviews flagged by the company and also allowing fake positive reviews put up by scam companies.”

Helpful Report

Posted 7 years ago

“They don't allow you to leave honest reviews of businesses that have a proven history of scamming customers, and are therefore complicit in these scams in my opinion. Can't say I'm surprised by all the other reviews here.”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 2,967 reviews