Trustpilot Reviews

Name: Trustpilot
Rating: 1.37

1.4 Rating 2,443 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,443 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

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1614

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Trustpilot 1 star review on 6th March 2026

232

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I posted a negative review on Trustpilot about mobiles.co.uk as I placed an order with them and they did not send me any confirmation of my order and later found out the order never went through, this happened multiple times that's why I left the bad review. A few days later Trustpilot advised me they will have to remove the review unless I can prove that I placed an order. My review was about not receiving proof so there was no way of proving this. I tried to explain this to Trustpilot but they ignored that and kept repeating that they needed me to provide proof. Most pointless review service ever if they are all for the companies we are reviewing!”

Helpful Report

Posted 9 years ago

“I wrote a bad review about names.co.uk being a rip off company with a few examples on why it is the case. The next day it was removes from their site with this explanation. "names.co.uk reported this review for breach of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes." Not much of a review site if they only show good reviews!!”

Helpful Report

Posted 10 years ago

“Do not trust Trustpilot. I have had a very negative experience with a seller of beauty products. I published my honest review on TrustPilot. It was taken down alledgedly 'at the request of the vendor'. Needless to say, I cannot trust any of the reviews on TrustPilot, as for instance, the majority of the reviews on the beauty products vendor appear positive, and do not match with my experience.”

Helpful Report

Posted 10 years ago

“Sadly Trustpilot arnt a lot of good , if you give a truthful but bad review the vendor asks you to take it down ,or Trustpilot does not not publish it. Look outside Trustpilot for reviews and you get a totaly different picture on a lot of companys”

Helpful Report

Posted 10 years ago

“Trust pilot are a shame. You need an ok from machinemart just to give them a review. Trustpilot then remove any negative feedback. Look at Trustpilot feedback for machinemart and then look at some independent reviews. Trustpilot is high and independent is low. Hmmmmm wonder who is lying?”

Helpful Report

Posted 10 years ago

“I posted a negative review on Trust Pilot that was removed and then deleted, despite providing all the proof they asked for. Positive reviews are never questioned despite appearing fake. Called customer services and they ignored my concerns. Please don't buy anything based on their distorted reviews.”

Helpful Report

Posted 10 years ago

“Just deleted all my reviews (30) since 2012 more positive than negative. However when giving honest review on a particular company it was censored at the request of the company. I agreed reluctantly to censor it but then a footnote was left on the amended review which questioned my authenticity and integrity although all my reviews were under suspicion. Contacted Trustpilot support who stated they always suspend all reviews if objected to by a company! So be warned if you encounter a genuine problem with a company don't expect Trustpilot to post it.”

Helpful Report

Posted 10 years ago

“The website TrustPilot are not to be trusted. Companies can flag any factually correct negative review you leave for them and TrustPilot will always side with the company and delete your review if you do not edit it to make the company seem like they provided you with a better service than they did. Wrote a factually accurate negative review for the company "Laptop Outlet UK" and then the company "Laptop Outlet UK" reported my review (which is something they like to do to anyone who leaves a negative review, so that their company profile on the website TrustPilot will only have 5 star reviews) for "sensitive information" because I mentioned their unjustified price discrepancies across different marketplace platforms and I mentioned the name of the their crap customer service assistant (which I later edited out) who I found extremely unhelpful and uncaring. I'll be sure to tell all my friends and family not to trust the website TrustPilot, since companies can false flag negative reviews they do not like and TrustPilot will almost always side with these companies, especially companies who pay TrustPilot a fee. I will not be writing any more reviews on TrustPilot nor will I ever use them again to read reviews on companies since they cannot be trusted.”

Helpful Report

Posted 10 years ago

“Don't bother with Trustpilot as they can be bought and I got proofs. I posted a true review about phonerecyclers and they removed my comment even will all the documentation provided, proof of purchase and emails between me and the company. In fact if I wouldn't go trough this, I wouldn't have searched for another website where I can review Trustpilot himself, well "reviews.co.uk" sounds even better. Stop wasting your time on Trustpilot cause they don't do that for customers sake, they ask you to review a company and if they don't like the image, they can buy a 5 star from Trustpilot that's how they make the money.”

Helpful Report

Posted 10 years ago

“As with other reviews here Trustpilot's automatic verification system is a pile of junk. Removed valid reviews that I had posted so what a waste of time it is using their website. I'm posting a good review of a government backed scheme. What on earth would I have to benefit from not only posting an apparant fake review but then also taking the time to follow it up when Trustpilot removed my review to get it re-instated to still be rejected. Use some common sense!”

Helpful Report

Posted 10 years ago

“I agree with all the people leaving bad reviews.I asked how come that people from America were leaving 5* reviews on the betting company betway.com when Americans are banned from opening accounts in the UK so shouldn't be even able to give a review in the first place.The rating for this company is over 8 yet if all the fake reviews were taken off the score would be way down.I even asked my MP to take a look into them but Trustpilot just fobbed her off with a load of rubbish.NEVER trust a review on the trust pilot site”

Helpful Report

Posted 10 years ago

“Dreadful company. Should be strung up. Would not waste my time reviewing any further.”

Helpful Report

Posted 10 years ago

“They are a dreadful organisation, only companies that pay them get good reviews.”

Helpful Report

Posted 10 years ago

“after leaving honest review my time and effort were all for nothing as thay removed my review fairly quickly,smelling a rat ,i did some digging and looking at the guy who founded the company is now multi millionair in the us,the sales packages for clients said it all ,the more you spend on your package the more freedom you have to remove negative reviews,that was the most important part of the deal.all i can say is what a scamer.”

Helpful Report

Posted 10 years ago

“Trustpilot claims to be about "customer voice" when in fact it is the opposite. Their 'compliance' team actively works with the companies being reviewed to remove negative statements for being "defamatory", even if everything stated is true. When it's the customer's word versus a company, Trustpilot sides with the company.”

Helpful Report

Posted 10 years ago

“TRUST PILOT CAN YOU TRUST THEM No they only keep the good ones if you put a bad review on there site the chances are it will get removed and replaced by a fake one from the company that you complain about”

Helpful Report

Posted 10 years ago

“Wrote a review for justcarbatteries.co.uk, basically they committed fraud calling me a liar so they didnt have to pay a return postage, but trustpilot removed my review asking for proof of purchase which i duly supplied. still they would not reinstate my review unless i then edited out words like " they lied ” and "call their customers liars". trustpilot said this was defamation of character and that my review is not a true description of my buying experience? so basically now trustpilot and justcarbatteries are both calling me a liar! this is defamation of my character and i wish to sue both companies for libel and slander, i have evidence if there are any lawyers out there wanting a percentage? save me going through small claims. to add insult to injury justcarbatteries have obviously penned their own reviews (the only positive ones on the site i might add). having highlighted this to trustpilot these fraudulent reviews remain on the site. other people have complained about this, negative reviewers are being hassled to remove their reviews when the fake and real positive ones remain. DO NOT USE TRUSTPILOT OR JUSTCARBATTERIES.CO.UK”

Helpful Report

Posted 10 years ago

“www.trustpilot.com I left a review about L.V car insurance and I included the words racist and liar.They removed the review as they said I could not use those words. I removed those words but they still would not publish my review. This is not an independent review site....”

Helpful Report

Posted 10 years ago

“Trustpilot is run by internet bullies. I naively listed my site with them for the free service, and within a couple days realized my mistake, but they wouldn't remove my site. Their supposed manager ignored my e-mail until I ended up having to get clients to review my site so it wouldn't look bad having no reviews. Then the supposed manager replied, gloating about how someone had searched my site and that it would have been listed anyway. Who wants a "manager" who makes such huge and wrong assumptions running their company? To have a manager who behaves in this way, TrustPilot must be owned by bullies since they hire these people! I feel harassed by them and it isn't stopping. People need to stop leaving reviews on their site to end this madness.”

Helpful Report

Posted 10 years ago

“They pull honest and accurate bad reviews off their website for their fee paying customers. Trustpilot is a total scam and all reviews should be ignored. Avoid MK Diagnostics in Milton Keynes as they are scam artists and crooks - charging for unnecessary work and also charging for work that was never done!!! Both Trustpilot and MK Diagnostics are terrible. Avoid at all costs.”

Helpful Report

Posted 10 years ago

Trustpilot is rated 1.4 based on 2,443 reviews