Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,967 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,967 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 5 star review on 12th January 2026

Luna Hillary

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot is sadly untrustworthy. All positive reviews are allowed without any moderation at all. However negative reviews are treated with extreme bias. If a company reports a negative review and they are using the PAID service, then Trustpilot compliance will immediately block that review, and tell the reviewer that they must remove almost every negative word from the review, claiming it is defamatory. They may also ask you to provide evidence to confirm your dealings with said company, then if you do provide evidence, they will often ignore it or ask for more, impossible evidence. If you provide them links to evidence, they refuse to click links and look at it, or are simply to thick to understand what you are showing them. So if the company lied to you, or was rude to you, or tried to scam you, ripped you off etc, you are not allowed to say any of these things. So you are left only being able to publish a review that says nothing negative. If you just have a FREE account with Trustpilot and report a negative/defamatory review, you will not get the same treatment. Many business owners have reported being completely ignored unless they upgraded to a paid account.”

Helpful Report

Posted 7 years ago

“Useless website, useless support service, useless employees. Bought something from a store, left a review, and their "system" detected it was not "genuine". I emailed them my credit card statement and product purchase from the website and yet they refused to acknowledge a bot can't be correct all the times. Tried to get escaleted to a different support service level, and got the door shut in front me. Thank God people are leaving that website in favour of other platforms.”

Helpful Report

Posted 7 years ago

“Many are fake, and that if you repeatedly have written about a certain store or job search engine it flags up as going over there policy guidelines. So what is the point of such a useless site and others similar sites. My account I have deleted now with Trustpilot. If I have any issues with a store or anything else. I go directly to there website and go through there customer service/complaint system.”

Helpful Report

Posted 7 years ago

“Do not trust the reviews of any site on trustpilot, I posted 2 reviews for another site and because they were bad they got removed. I mailed the site's support but I got no answer from them. Most reviews are also fake. DO NOT TRUST ANYTHING FROM TRUSTPILOT.”

Helpful Report

Posted 7 years ago

“Fake reviews and an absolute scam for both the consumer and businesses!”

Helpful Report

Posted 7 years ago

“I fully appreciate that TrustPilot need to have the ability to protect their fee paying clients from a rogue reviewer. However it is very disappointing when they have a rogue company as a client who is "gaming the system" and they refuse to take any action. To cut a long story short I have had the misfortune to encounter one such rogue company. I posted a negative review and it was "reported" within minutes, which was then followed by a protracted exchange of emails with TrustPilot Compliance. I was asked to produce evidence of their client's behaviour, which I did and would suggest my evidence was of sufficient quality to be "beyond reasonable doubt". But no, TrustPilot Compliance came back with an impossible demand. They demanded evidence that I had NOT done something! However, when I suggested that the only person able to provide that evidence was their client they refused to take any further action. I have closed my TrustPilot user profile/account which I understand means that all my past reviews, good as well as bad, have been removed.”

Helpful Report

Posted 7 years ago

“I placed a bad review about a big electronics/music online shop (BaxShop). After a week or so I received a message from trustpilot that Baxshop requested additional information from my case because they flagged it as a false or fake review. When I put the review online there was no need for me to put specific information about the case, in fact Baxshop had the opportunity to solve the case in the first place. So because I refused to give more information afterwards they took my review offline!! I send a message to Thruspilot asking them how many positive reviews about Baxshop were being flagged by Baxshop as false or fake, I have not received an answer yet.......”

Helpful Report

Posted 7 years ago

“Not to be trusted basically. Full of fake reviews”

Helpful Report

Posted 7 years ago

“Trustpilot is as fake as it gets, anyone can comment even if it's a complete lie!”

Helpful Report

Posted 7 years ago

“Trustpilot allows completely fake rewiews, as soon as a company is their customer, they will allow hundreds of positive reviews (batch processed) to counteract any negative that may appear, very negative rewiews are automatically flagged and removed.”

Helpful Report

Posted 7 years ago

“Trustpilot seem to think about themselves as a company who advocates the truth and only the truth. in their own view they cannot go wrong... in reality they are far from giving the correct image for a company and yes, they get it wrong on many occasions. I know they allow fake reviews and they do not accept evidence so they allow people to leave reviews even if they are not the customers of a certain company. What's more their system is flawed... if you get a negative review they remove 0.5 stars from your total, however, when the same review is removed by the customer they only put back 0.1 stars. You can only enquire once about a review and the reviewer doesn't need to prove in any way they were your customers, so if you find yourself in the unfortunate situation of being taken for another company you will never get the review removed because Trust pilot do not accept your arguments. A system where customers can leave reviews is needed, that is for sure, however TrustPilot is not the answer as they are biased towards the reviewer regardless if they have proof or not.”

Helpful Report

Posted 7 years ago

“They allow to many fake adds on there website which ive been studying”

Helpful Report

Posted 7 years ago

“You took my review of easy bathrooms off even though I have a receipt of purchase from them and evidence I have fitted there sanitary ware”

Helpful Report

Posted 7 years ago

“A website who is favouring the companies for money, obviously, and twisting or deleting the complaints or bad feedback about that company. In my feedback, about a debt collector (Lowell Group) I wrote: ''Appalling company, appalling tactics'' and they delete it saying '' Trustpilot's Compliance Team reported this review 9 hours ago for violating Trustpilot guidelines'' ????”

Helpful Report

Posted 7 years ago

“Misrepresentation regarding our room at Z side town hotel by agency very disappointing. Agency informed us they would be in contact to our avail guess what no contact economy room on our document it states double room we will never use this agency again..”

Helpful Report

Posted 7 years ago

“A while back I put forward a complaint about a pharmacy in Bristol. ..trustpilot sent me a response from a completely different pharmacy in London. ..they have reached the hights by favouring the company and twisting the complainant. ..”

Helpful Report

Posted 7 years ago

“They attempt(ed) to censure my review on GearBest. It is my honest opinion that this company pulled a scam on me, but although I have the proof, Trustpilot agrees with GearBest that such harmful language cannot be allowed. My sincere opinion: GearBest's business is scamming and Trustpilot is untrustworthy. Y”

Helpful Report

Posted 7 years ago

“I have absolutely no confidence in trustpilot as the site is plagued with fake profiles writing fake reviews. I reported one company profile for a proliferation of fake reviews, and although they said they'd look into it, no action was taken. I looked a little deeper and found that many of these fake profiles either have just one 5-star review, or have written a number of reviews 5-star reviews for the same few companies. By following the trail you can see a pattern of fake reviews throughout the site. If it's so easy for me to figure this out, why haven't Trustpilot?”

Helpful Report

Posted 7 years ago

“My wife left a review on trustpilot re the shotty way the Google store has treated her and trustpilot has done zilch to resolve the issue. I believe from what I have read that most of the good reviews for trust pilot have been written by employees of trustpilot”

Helpful Report

Posted 7 years ago

“I have reviewed a company through the link they sent me after an order, I even gave the order number, it was a good review, Trustpilot pulled it and I took a screenshot, they are totally untrustworthy, and possibly the most crooked lot out there.”

Helpful Report

Posted 7 years ago

Trustpilot is rated 1.4 based on 2,967 reviews