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Trustpilot Reviews

1.5 Rating 2,829 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,829 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Danny Robertson
Unverified Reviewer
“Utilita. I have tried for 2 months to get through to utilita to discuss my account and billing etc. Everytime it was a 2 hour wait and then get through to someone who did not have a clue what to do or have any reasonable answer. Today I got through to Chloe in the complaints department and by that time I was furious. This lady deserves a promotion. She handled my enquiry. Gave me all my answers that i had been wanting for 2 months in 30 seconds and was just a nice genuine person. She helped me so much and I had to wrote this to show my appreciation. Great job Chloe. Wish more advisors were like this lady.”
Helpful Report
Posted 6 years ago
Teja
Unverified Reviewer
“Worst service, I have given genuine review for Moverjet Logistics, they removed that review stating that I wasn't able to provide my authenticity, but when I asked them for process they have not got back to me, now they got back after 3 months, if they are this slow in finding authenticity whats the big point of running a company, this is the worst company in the world”
Helpful Report
Posted 6 years ago
Chad Hunter
Verified Reviewer
“They are just as fake as the companies you try to review.”
Helpful Report
Posted 6 years ago
Nicholas J Britton
Unverified Reviewer
“this site is complete bull, no evidence given to prove positive rewiews. most positive reviews are one sentence”
Helpful Report
Posted 6 years ago
Reputable Reviewer
Unverified Reviewer
“B.S. review site. If you leave a negative review of a business a business that business needs to just complain and say your review is fake and your review will be removed. I agree businesses have rights too, which is why both comments should stay so readers can make an informed decision about mentioned businesses. Use Yelp or Google, much more reputable review services!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“This is sham review website where any legitimate criticism (and in my case in relation to actual medicinal product safety sold online by an (on the face of it) fraudulent vendor, which refuses to justify its position) was deleted. Effectively Trustpilot is merely a cheap marketing operation, which cannot and should not be relied on by anybody.”
Helpful Report
Posted 6 years ago
Trev
Verified Reviewer
“Wow amazing from order to delivery came earlier than expected by dpd with an hour time slot”
Helpful Report
Posted 6 years ago
Mark
Unverified Reviewer
“Trustpilot is a big con when I contacted them about a travel company ripping people off which had been given all the stars by trustpilot they told me you cannot leave a negative review.”
Helpful Report
Posted 6 years ago
Alex
Unverified Reviewer
“Not a fair website where you can trust. They try to cheat the system.”
Helpful Report
Posted 6 years ago
D Rodrigues
Verified Reviewer
“These schmucks do not understand the meaning of "stop contacting me" - I've tried for years to get them to leave me and the company I work for alone to no avail. Sales people have called me from dozens of numbers, sent tons of emails, messaged / harassed me on LinkedIn - if you ask me, they are DESPERATE for money! 0/10 would never recommend dealing with these chumps.”
Helpful Report
Posted 6 years ago
Peter Mühlmann
Verified Reviewer
“I really wish I could give them 0 stars, but 1 will have to do. This company contacted mine and attempted to extort close to $5000 USD from us in exchange for a better review score. The negative reviews were all placed up in regular intervals, totally vague, and all our legitimate positive reviews were hidden. They are clearly responsible for manufacturing this score - our other review sites are 4 to 5 stars with actual customer reviews. This company, like the BBB, is attempting to use their authority to beat business owners into submission. They have very high domain authority so they will rank really high when people search for your company. They have a partnership with Google....which means there's no stopping them from being outright sleazebags since their status is protected. I have one recommendation for anyone reading this: do NOT communicate with the company. If they email you, don't respond. If you see bad reviews on your page, do not contact them or make an account. The idea is to STAY OFF THEIR RADAR. You will become a target for extortion if they see that the review score is of concern to you. The only way to deal with them is to just ignore them completely and focus on legitimate review sites. Disgusting company. Check their wikipedia if you don't believe me. "Trustpilot have fake reviews on an almost industrial scale"”
Helpful Report
Posted 6 years ago
R Graham
Verified Reviewer
“Trustpilot is not a reputable or neutral review platform. They remove genuine reviews for absolutely no good reason (though we can all probably guess the reason)”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Terrible company! They allow fake reviews which are not even verified. When we call them to inform them they hide behind their policies etc and give you excuses how they can’t remove it. They claim they are allowing people to have freedom of speech even when the Reviews are defamation and falsified. Spoke to Thomas who was unhelpful and rude! Shame on you Trustpilot!”
Helpful Report
Posted 6 years ago
Franz Major
Unverified Reviewer
“Un site bidon qui déforme les phrases qu'on écrit en faveur de certaines compagnies faites attention ce site est frauduleux où ne fonctionne tout simplement pas de façon adéquate.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Spent half an hour writing a review about the online legal advice co "just answer" scam, only to find out that i could not post it due to email verification problems, or selective manipulation of reviews in favour of the recipient of the reviews as i prefer to call it. will advise all to disregard this site and personally cease to use it.”
Helpful Report
Posted 6 years ago
RB
Unverified Reviewer
“False reviews EVERYWHERE”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“My issues with Trust Pilot is that they say they remain objective, but they really don't. They are happy to let people leave false negative reviews, but not do anything about them. How can you remain objective when you side with the negatives? They hide behind policies and say that you should just reply to the negative explaining the issues, but that doesn't stop your reviews looking crappy. They also won't ever remove anyone from the system, so you are stuck with it. If someone want's to feed loads of negative reviews to you, then you have to just suck it up.”
Helpful Report
Posted 6 years ago
Jeffrey Teixeira
Unverified Reviewer
“I was asked to rewrite my review of Americor Financial. According to Trustpilot, could offend the company or someone. I refuse to lie about my experience with Americor. So now im offended by trustpilot who can't accept my answers. BE OFFENDED!!!”
Helpful Report
Posted 6 years ago
JoHe Bi
Verified Reviewer
“On 21st January 2019 I left a critical, yet factual review for Interparcel on Trustpilot's UK website. Four days later Trustpilot informed me by email that they had removed my review as they could not verify its authenticity. The reasoning could at best be described as grossly incompetent or at worse as censoring, as Interparcel acknowledged the authenticity of my review within their online response to me. I contacted Trustpilot's Compliance Team on two occasions since, stating the glaringly obvious. But after 14 days, I have yet to receive their response. Trustpilot make their money by charging COMPANIES for: A) The option to respond to reviews consumers leave on Trustpilot. B) Luring consumers with prizes to post so called “verified review” on Trustpilot (see photo 4). C) Removing the most damning consumer reviews from Trustpilot without a proper reason (as in my case). Trustpilot’s customers are COMPANIES and NOT CONSUMERS! Trustpilot claim on their website” We give everyone a voice. Genuine reviews written by consumers are published instantly without censoring, and businesses can see and reply to them.” - what a lot of backslapping hogwash that is! If you still think Trustpilot looks after consumers’ interests, then try and give them a call on +44 203 889 8444. You will soon find out that there is nobody available to speak to consumers at Trustpilot. However, if you are a COMPANY, then Trustpilot is highly interested in gaining you as their customer, because Trustpilot make their money by charging COMPANIES for, and I quote from their website “Learn how reviews can help you build trust, engage your customers, and improve your marketing and sales” smacking of OUTRIGHT CONSUMER MANIPULATION. Shame on you, Trustpilot! For further proof of Trustpilot's low trustworthiness check out Trustpilot's miserable review score of 1.6 on GOOGLE MAPS. And for even further proof google "BBC News - Trustpilot tackles business review cheats" and read Glenn Manoff, Trustpilot's brand chief, saying "Trustpilot had considered moving reinstated reviews back to the top of the feed to ensure they appeared on a company's first page but felt it was unnecessary", meaning companies who ask Trustpilot to remove unwanted reviews still win, as reinstating reviews requires consumers nagging and nagging Trustpilot's so-called Compliance Team, and by the time these reviews are finally re-instated they are buried under plenty of paid-for reviews from unsuspecting customers HANDPICKED by companies with otherwise embarrassingly bad reviews. Shame on you, Trustpilot! How can you expect CONSUMERS to trust you, when it's so obvious that TRUSTPILOT IS HELPING BAD COMPANIES TO OBTAIN GOOD REVIEW RATINGS?”
Helpful Report
Posted 6 years ago
Ken Pleavin
Verified Reviewer
“I would not purchase a card bord box of soak. Faulty products Not uk comparable If you want pictures of the poor quality product I have. The company are charging full price for seconds”
Helpful Report
Posted 6 years ago
Trustpilot is rated 1.5 based on 2,829 reviews
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