Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 3rd April 2026

246

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I must say that trust pilot has a biased review system where they only show reviews which are beneficial to them. In spite of submitting relevant paperwork, providing all supporting documentation to support my review in reference to XLN, they still decided to keep it offline. Please don't trust trustpilot reviews, as it's not a reliable source.”

Helpful Report

Posted 6 years ago

“Asked Trustpilot to look at a company called Yourcarparts, who are an unbelievable bad company. Received an automated reply stating that I would get a response in a number of days, that was three weeks ago! They are now ignoring my emails. Don’t trust Trustpilot, they are as bad as all the other scamming sites. Just another online business fooling people into thinking they can trust their reviews.”

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Posted 6 years ago

“Glad to see I'm not the only one that sees trustpilot for who they really are, I had a "poor review" about ilgm removed, they even say on their ilgm review "we've partnered with ilgm", Trustpilot is obviously bias with some of their reviews (make you wonder if they're getting freebies to removing bad reviews from some of the business's people write reviews about), They are indeed bias tho,”

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Posted 6 years ago

“Trust pilot is the hub of people putting fake reviews , anyone can go and put a review their , your competitors exploit the same .”

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Posted 6 years ago

“Full of fake five-star reviews for cowboy companies. Cannot be trusted and doesn't care at all about consumers.”

Helpful Report

Posted 6 years ago

“As Wikipedia says: "Independent investigations have revealed that review websites such as Trustpilot have fake reviews on an almost industrial scale." As an example, look at reviews for ERG Facilities based in Southend, Essex, which featured on Rogue Traders. Read the 1 star reviews, then compare those genuine reviews to the 5 star reviews. Get the message?”

Helpful Report

Posted 6 years ago

“I‘ve used Trustpilot quite a few times in the past, trusting they would give me a good idea with their rating about how trustworthy a company is. However, I‘ve seen that their reviews can not really be trusted. Go to their site and search for i-account. I-account is a banking platform which is downright fraudulent. Looking through the reviews from i-account on Trustpilot, you will find that without exception they are given one star only. Most comments inform you that this company is a fraud, steals money from their clients, and that one star really is too much for them, but unfortunately the minimum you can give on Trustpilot. Yet despite 100% bad reviews, Trustpilot rates i-account with 2 stars and an overall rating of 3,5 out of 10. An extremely questionable rating in my opinion. So better be careful next time you trust a Trustpilot rating.”

Helpful Report

Posted 6 years ago

“No trust in trustpilot.Freebies for senior employees ( maybe. ..or yes) for good reviews.The rest fictitious.”

Helpful Report

Posted 6 years ago

“I have just posted this on the Trustpilot site reviewing them under the title 'Shameful Business Model' . Let's see how long it stays there... Shameful business model. I have wasted one and a half working days because a bully has tried to intimidate one of my female staff by posting a review on Trustpilot.com. The bully refered to her directly and boasted that she would not return his calls. He failed to mention it was because he was harassing her and she felt threatened. I am in the process of reporting the bully to the Regulator because they run a company that provides care to vulnerable people. Trustpilot have taken down the post while they 'investigate' it and give him an opportunity to revise his comments. In the past a Trustpilot sales representative souught to encourage me to purchase a product titled 'Lite' that for £149.00 a month subscription would enable me to hide reviews like it on their site. Seems like a complete abuse of power and a imoral business model. Ticket number #2853190 if you are interested Trustpilot. But as i refuse to pay the £149 subscription i suspect you're not interested at all.”

Helpful Report

Posted 6 years ago

“Tried to post a review of Yodel, who are by some margin the most incompetent “delivery “ company. Trust pilot would not let me post the review, kept saying there was inappropriate language (there was no bad language) this seemed to be because I had written Yodel were useless.”

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Posted 6 years ago

“Any review site that offers "From $549 per month" to review and EDIT, Yes, EDIT the reviews.. shouldn't be allowed to review sites. Google doesn't charge for site reviews and which site do you think has more weight when it comes to SEO.. Hello! People, avoid Trustpilot scam at all. Use Google and you will be ahead of the game..”

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Posted 6 years ago

“Trustpilot in NOT trustworthy---it is a total scam. AVOID...”

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Posted 6 years ago

“Trust pilot allows poor companies to remove poor reviews!!”

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Posted 6 years ago

“I know a company that actively (incentives) the few % of people who have good service to leave good reviews which they are happy to do. Poor company responding quickly with Thank you for your very kind feedback, which is much appreciated. Your wonderful comments have been forwarded to xxx who will be delighted to receive your fantastic feedback. The bulk of the monthly transactions that go wrong customers are threatened and terms of conditions state they cannot use this company if the post poor reviews on socials - This company is very quick to take down poor reviews on TP and TP let them carry on so they end up with a miss represented excellent score. On this basis and I know staff at said company the TP system is deeply flawed and cannot be trusted.”

Helpful Report

Posted 6 years ago

“The place facilitates dodgy businesses by allowing fake reviews to be posted. When genuine critical reviews are put up and then flagged by the company Trustpilot delete them.”

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Posted 6 years ago

“Rockdoor this is an awful product, Fact, they warp and blister in direct sun light, I wrote an honest review based on facts, yet Mark Simms who works for Rockdoor had my honest review removed, the company has awful feed back just look at the answers they give to people who complained.”

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Posted 6 years ago

“100% Fake reviews ... Almost every legit review is blocked by "guidelines" hahahaha”

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Posted 6 years ago

“I was looking to fine a cheaper energy deal so i went on to Uswich and i was talk though all the best deals for and i got a great deal for my gas and lady called Adele was so helpful.She even help me sort Electricity pre paid metor outi with great imfromtion.I will you Uswich again.”

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Posted 6 years ago

“Review manipulated and Trustpilot deleted genuine reviews, I am not an employee of Trustpilot and they had deleted one of my genuine reviews about VOVA.com before few days claiming that my order / review was not genuine. It seems that the paid service that they provide to retailers is to take down (delete) unwanted reviews so this is their source of income and their selling point. I will never ever trust this company.”

Helpful Report

Posted 6 years ago

“Fake reviews are so obvious if trust pilot were to be trusted they would remove them. For example innerwolf.co.uk supplied us & were awful plus they have had terrible reviews for years then suddenly over a few weeks their reviews are fantastic & so obviously false. This is just past the time when we were contacted by a company offering to write reviews for us that would be guaranteed to sound real but all reviews would be so good we would get better website rankings & results via search engines which is something trust pilot themselves preach”

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Posted 6 years ago

Trustpilot is rated 1.4 based on 3,058 reviews