Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,912 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,912 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 19th October 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted them thousand times, because whenever I posted a review after an hour they send me email our software has removed it. When I contact them back, they don't reply. They're handling their reviews & getting paid from big companies to show five stars because when I've posted one star review they removed it.”

Helpful Report

Posted 5 years ago

“Deleted my genuine bad review. Strangely enough other people were leaving multiple positive reviews , Trustpilot cannot be trusted and can easily be manipulated by dodgy companies to look like a trustworthy company.”

Helpful Report

Posted 5 years ago

“Deletes legitimate bad reviews without giving a clear reason l.Not trustworthy”

Helpful Report

Posted 5 years ago

“Trust pilot publish fake reviews, so don't take any notice of reviews on this site.”

Helpful Report

Posted 5 years ago

“Persistently delete negative reviews (for their paid subscribers) so reviews are not representative. Same for their trust box widget which shows selected reviews so again totally useless if you want to see a representative sample of reviews. Why anybody would use this site I have no idea.”

Helpful Report

Posted 5 years ago

“Corruption at worst.”

Helpful Report

Posted 5 years ago

“Trustpilot is the most fraudulent reviews platform. They allow persons who are not customers of a company to review. In my instance they allowed a person who was never a customer of my business to review. When we requested further details there was nothing provided. Steer clear, no legitimate proceses in place.”

Helpful Report

Posted 5 years ago

“Trustpilot always removing bad reviews Only they keep good reviw In not trusting Trustpilot reviw anymore”

Helpful Report

Posted 5 years ago

“I have used Trustpilot to give a review. They just let the review be removed because they think my case is not real, based on nothing! So any bad reviews first need to be proven 'real' by a commercial receipt?? That is ridiculous!”

Helpful Report

Posted 5 years ago

“I used to use and respect TrustPilot, but just of late I've had experience of them removing reviews for no other reason than that they give a company a bad rating. They send you an e-mail saying that they have reason to believe the review is not genuine and to please get in touch if you want to discuss it. However if you do then get in touch they immediately clam up and refuse point blank to discuss it. They will repeatedly send you one of several form letters saying that they can't discuss it for security reasons (which is nonsense), but won't engage with any evidence that the review is genuine. What the financial relationship is between them and the companies whose overall ratings they thus improve one can only speculate, but it means that they themselves forfeit any claim to be trustworthy.”

Helpful Report

Posted 5 years ago

“I do not trust this company as lot of positive reviews made on demand of review receiver”

Helpful Report

Posted 5 years ago

“I bought a product from 4ourhouse.co.uk and yet Trustpilot recommends this company..enough said!”

Helpful Report

Posted 5 years ago

“A review site that endorses fraudulent sites . Even tho they are meant to be a review site for the purposes of the above . If they are paid enough ur review is replaced by the fraudulent company's bot reviews . Totally a scam in a scam”

Helpful Report

Posted 5 years ago

““The review site with worst reviews”. Don’t trust their reviews. Period.”

Helpful Report

Posted 5 years ago

“Complete Hypocrites. If company don't like your review, they can ask Trustpilot to remove it, doesn't matter if your are right or not. You can read my review below and decide if break Trustpilots "guidelines".”

Helpful Report

Posted 5 years ago

“Removed my honest negative review of Taylor Wimpey. Wouldn’t trust their reviews at all.”

Helpful Report

Posted 5 years ago

“They delete bad reviews of companies which pay them, such as the mafia RMG (Residential Management Group). Don't take any notice of their reviews.”

Helpful Report

Posted 5 years ago

“Everything about it invites and encourages scams, and arms-races between negative and positive reviews between competitors. Of course they profit from it all, which makes it very slimy. Since nothing about it is transparent, I'm certain they'll take your money to remove negative reviews of your business, or to remove positive reviews of your competitor, if the price is right.”

Helpful Report

Posted 5 years ago

“Wrote the below review on travel up and they pulled it. Why I wonder ?Have my suspicions about this online review site 🤔 Trustpilot u should have the option to put zero stars for reviewing purposes. My experience with the company Travel Up was brutal. Booked a hotel thru them ,hotel closed thru pandemic which is totally understandable. However Travel Up tried to swindle me out of my refund by asking me to cancel the booking which would have left me with not a leg to stand on as it was a non refundable booking if I made the cancellation. At this point I knew they were not a reputable company and initiated a chargeback. Took about 5months to win it but we stuck with it and won the chargeback. Guys my advice is don't waste too much time trying to get your money back via travel up directly GO THE CHARGEBACK route. Also there is a time limit for doing a chargeback from date of purchase so another reason to NOT delay . IMPORTANT -Even if travel up tell u you'll get your refund in my opinion its just a delay tactic used so the chargeback option is no longer an option for u !!! Guys suprise surprise travel up have reported my review on here . Ironic don't ya think they've the resources & staff to report true reviews ,but can't respond & refund customers directly!!!”

Helpful Report

Posted 5 years ago

“The worst review site ever. They protect Scamsters and delete negative comments. I tried to post negative rating for https://crypto-farm.co and the review was reported and removed within a minute. Tried several times from three different mail IDs. They've blocked my Logins to Trustpilot. They go hand-in-hand with the fraudsters and scamsters. PLEASE DO NOT TRUST TRUSTPILOT. The worst thing you can do is to trust their fabulous reviews. Just type Crypto-Farm.co and you'll fund one 5 star review by Tessie. Trustpilot is the mother of all scamsters. They get paid to protect them while cheating gullible investors.”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,912 reviews