“Oxford Street, East London staff are amazing, service is excellent, friendly explain about items & payments. Yonelisa You rock girl… excellent customer service. Keep up the good work guys. Please shopping at Truworths branch Oxford💃🏻😁. Fiona”
“Your staff at truworths bayside is absolutely brilliant. Friendly very helpful and always ready to assist love going to this store they give a personalised service. The store manager is a assist to this store on 2 occasions I had issues with purchases and he fix and assisted and got my issue sorted with a smile and professionlism. With a store manager and staff like them this is easiest the best store to shop”
“Wow i wish i read tye reviews before placing my order, i ordered my shoes and got an sms saying the driver is on the way to deliver today 17 August 2022, i waited and now is even 16:45, so i called them to check what is happening, they say the driver got lost and will come tommorow and i did not get any form of communication regarding that. I am so so disappointed and do not know what to say.”
“I am so disgusted with Truworths. I'm a very loyal customer. I bought an Estee lauder foundation which was quite expensive. I bought it at the Menlyn store. The staff there were extremely friendly. The lady gave me a sample so I didn't open the box at all. Turned out the shade was dark for me. I took the foundation back to Witbank Highveld mall truworths to return it. I did not open the box. The manager at Witbank was extremely rude and arrogant. They opened the box and messed the cap with the foundation and told me that they couldn't exchange it because I opened the box. The foundation was intact. They took it behind closed doors and they were gone for so long while I was waiting for them. They are pathetic. The manager was ruthless and I've never seen a more arrogant woman/manager when it came to customer care. If this is how you treat customers who support your stores then I don't think I want to shop at Truworths anymore.”
“I bought his green fleece sweater 3058624 35561 W22 from Truworths. Its pathetic, I cannot remove it in public as it leaves my inner top in such a mess with all these fluffy pieces of small blankets. Its unbelievable that Truworths now sells such junk and to imagine that I bought it for 460rand is unbelievable. Wish they can just give me my refund and take their thing back”
“When you shop online they confirm your order, but when it's time for delivery they send sms that they can't find some items. Your online shopping is pathetic, just do us a favour and close it”
“I've been longing to buy this coat and only to find out that they all have the stitching problems on the side just below the pockets, I went to Truworths Mall of Africa, Eastgate and Menlyn mall and checked all the coats, different sizes and they all have the same problem and I raised my concerns with the staff at 3 malls and they kept on saying it's not their problem but the manufacture, on the 16 June 2022 I went to Truworths eastgate and I checked the same coats and trust me they all had same problem, then I asked the cashier and she said to me if I buy the coat its gonna be at my expense to take it to the tailor and fix it, really this is nonsense and unacceptable. Please check the stitching of Truworths coats before purchasing. I really can't spend R1099 on a coat and still spend more to fix it because of their "manufacture error".”
“I received my online delivery and the colour of the foundation I ordered was incorrect. It was 5 shades too dark. Yesterday I received another online Order and last night I saw that the security tag was still on the boots. What is the point of online shopping if I have to go to the store and sort out their messes? Absolutely ridiculous.”
“You are the worst clothing shop ever!!! I wish there was a social platform I could shame you!!! You are such a dishonest scamming clothing outlet!!! But believe me....word of mouth and my personal reviews to friends will defnitely block people from EVER walking into the same trap as me with you guys!!!”
“Truworths has the worst service sies. I ordered online and only received one item. I also order from Foschini received everything intact with no delivery charge. Bloody Truworths charges for deliveries but delivers in parts and was told to be my address yesterday but no delivery came through.Another issue my expensive boot came with the tag on it the b point of ordering online is cause can't go to the store now you send my shoe with the tag how am I supposed to wear it that's very irresponsible of a big brand like Truworths. The agent called did nothing she deserves to be fired. I asked for the rest of my order when couldn't give answers. Truworths you don't deserve to be in business this is utter rubbish. Learn a thing a two from Foschini and Woolies. You'll never get my business that's for certain”
“Truworths online customer service is really disappointing. Its been a month and I haven't received my refund, i sent dozen emails and reply is always the same "it's been processed" for a month now”
“I called in to request that they track an order I made on the 18th of March but I was taken back and forth with 0 outcome
, I'm not happy with your service.”
“I ordered online on 1March2022. I payed because I needed the item ASAP. I got an sms on 03March and 4 March to ensure there is someone at the delivery address. It I did not get the sms, I would not have creates expectations with my child. Bad delivery service”
“Absolutely useless. I have a gift item that I needed to exchange. Every other store gives u no hassles except truworths. Absolutely pathetic. Manager is out of the store unable to assist”
