“This is the the WORSE experience EVER!!!!!!!!!!
Its 8 days still waiting on my order.
Received only part of order on Thursday after I had to call numerous times.
On Thursday they promised I will receive part two of my order on Friday.
Yesterday when I phoned again they promised I will received it yesterday.
WILL NEVER PURCHASE FROM YOU AGAIN.
Please do get some tips from Edgars Online”
“Truworths N1city is the worst store ever!!! I walked in on Saturday (month end) the gal at the counter saw me coming to the desk, and walked away, I was not greeted by anyone , and I stood at the counter waiting for help. Fudge man , that people needs some serious training in how to deal with customers. There is just one young man who is super friendly and super fast on the register as well, pity I did not get his name, but he was not in the store at the time. N1city branch SUCK”
“I have just been reading all these bad comments about Truworths Online. I simply don't understand it. Most months I make multiple purchases in store and online and I have never had a problem in the 4 years of buying from Truworths. I love Truworths and the staff at Mall of the South. They're the best. đź’•đź’Ż”
“Useless online store..bought something 8 fays ago and am still waiting for my order. You guys must learn (from Superbalist and Takealot) on how you should treat your customers.!!”
“Ezmieskha @ Truworths Cape Gate 546. Helped me so much with picking out shoes, amazing customer service, very friendly and went the extra mile. Would come back just for the service.”
“Truworths really needs to fix their online system,It keeps reloading so it is not possible to check out. These days very few people enjoy going into a shop thus preferring to rather shop online.”
“There is something wrong with their online platform?? It keeps reloading the page and you cannot finalise an order!! Been trying since yesterday on both my laptop and 2 different cell phone. The lady in store did not want to take my order on the phone (Hemmingways), and INSIST that I have to go and place the order IN the store in person! Now the one jean I wanted is OUT OF STOCK already!!”
“Thanks to Nomfundo from truworths in Heidelberg CBD for helping me with getting a dress I like for a wedding . I went to store looking for a dress I could wear to a wedding and I didn't find any that I like so she suggested that I should search on the truworths website and she can order it for me. She went as far as asking for permission from her manager if she could get her cellphone so she can help me search online. We found the dress I like and she ordered it for me. Thanks a lot Nomfundo”
“Excellent online shopping and I always collect my order at the shop which works very well for me because they deliver everything at the same venue. So happy for in store collection. Thanks very much for the service”
“Roslyn Naidoo Is an asset to Truworths pavilion. She is the most friendly person I have come across in any of your truworths stores. She always goes the extra mile for me, always assisting me in finding an outfit for an occasion. Many thanks to Rosie for always being so helpful.”
“Please stop harassing your customers with non stop calls, no one is running away from their bills especially if you skip an installment, they will call you non stop with different numbers leaving you voicemails daily. I'm really disappointed in your service as a big international store you should know better. Try to call non stop if a customer skipped maybe 2 or 3 payments.”
“If there was a less than zero stars i would give it. The way they do things with online order is just wrong, i ordered two items after 2 weeks, they delivered one but the and the other item they indicate to me that i must call the courier company after i had received a message that it will be delivered soon, i needed the particular item for an event and the event passed before i could receive the item. the courier company they use is the worst, they took 5 days to deliver the item. I am so disappointed with their service no matter what i will never order form them again”
