TShirt Studio Reviews

Name: TShirt Studio
Rating: 4.68

4.7 Rating 1,814 Reviews

92 %

of reviewers recommend TShirt Studio

Company Reviews

Questions

Metrics

Phone:

0870 9222 838

Location:

Units 20-21 Horcott Ind Est, Fairford United Kingdom
GL7 4BX

Write Your review

Tell us how TShirt Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TShirt Studio 5 star review on 29th January 2023

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a shame, I used to order from this site regularly as their print and quality is good for what I needed. However, this time I had ordered personalised hoodies for the family and specifically my nieces birthday to make it extra special in quarantine. The site stated 5-7 days so I had ordered 2 weeks in advance giving plenty of time in case there was a delay in delivery. I did not hear from the company, so I sent an email and they said my delivery would be with me before the long weekend and in time for my nieces birthday. Still nothing had arrived, so I had to follow up again myself and this time they told me they had run out of stock....?!W?T?F! Still nothing has arrived, no compensation, poor customer service. I could have made alternative arrangements had they been honest and engaged with me from the get go. Such a shame as I loved this company and used to tell all my friends to personalise their hoodies from here. But after this experience I do not think I use them again.”

Helpful Report

Posted 4 years ago

“Waiting for a delivery, keep chasing, keep being told they are extremely busy because of Covid 19, although looking at past reviews (which I wish I had seen previously) it's not Covid 19, it's basic poor service, promising something they cannot deliver, I'm 10 days waiting, the special birthday has been & gone, I won't be ordering from them again”

Helpful Report

Posted 4 years ago

“Nothing arrived so checked online after a week and was still in production stage. Called up and was told it would be sent next day. That didn’t happen. No communication, cannot believe what is on the website. Wish I hadn’t wasted my time, had ordered for an event that I missed because of this company.”

Helpful Report

Posted 4 years ago

“Never received the baby bib I ordered.”

Helpful Report

Posted 4 years ago

“T-shirt studio advertised express delivery in time for Xmas. So I ordered a Xmas gift for my son from them. Sadly it didn’t arrive. My £7 express del charge was refunded and was told the sweatshirt was being del - again it did not arrive. A week later and into the new year I again had to email complaining. The sweatshirt did eventually arrive by express del jan 2nd. By this time I was no longer giving a Christmas gift, sharing the joy between family, by the time it arrived it just an afterthought. I will not be ordering from from them again and would not recommend either. Very poor, misleading service.”

Helpful Report

Posted 4 years ago

“After 8 previous orders with T-shirt studio, I purchased an item 3rd December trusting that it would arrive in time for an event. I selected a 4 working day service, meaning the order should have been with me 9th December. By the 9th there was still no signs of the order being dispatched, so I contacted tshirt studio and received a reply the following day. A staff member apologised, and assured me that the item was being printed and posted that day. She also confirmed my delivery had been upgraded to Express, so I awaited its arrival the following day. The 11th arrived, then the 12th and still no signs of my order. I again contacted Tshirt studio and was told sorry, production hadn't informed customer service of any issues so they weren't aware the order hadn't been dispatched as planned. I reiterated that the item was purchased for an event so I required it to arrive the following day. That evening, I received a dispatch email confirming the order was finally on it's way using an express service. The day of the event that I had made the purchase for arrived, and I was relieved I'd be receiving it albeit at the last minute.. but I should have realised by now, TShirt Studio cant be trusted. My order hadn't been dispatched and I wasn't going to receive it in time for the event. I again contacted Tshirt Studio, and was told sorry, the order will be with you tomorrow (a Saturday, when I'm not at work to receive it). Instead of feeding me a weeks worth of lies, why did Tshirt Studio not just admit they're experiencing delays and allow me the opportunity to order from a more reliable company in time for the event? Where is their in house communication? Why am I constantly chasing them for information when its basic customer service to get in touch and inform me should any issues arise? As a result of the terrible service I've received, Tshirt Studio refunded my order. After receiving it upon my return to work this morning, that's just as well. The print quality is appalling (Tshirt Studio didnt inform me of any issues with the image) and there is white print residue all over the garment that's proving impossible to remove. They couldn't give this stuff away. Today marks almost 2 weeks since I ordered from this company using a 4 working days service. Its arrived appallingly late and in shocking condition. I'd strongly advise potential customers not to trust the last Christmas order dates on their website - its evident they cant keep up with demand and are pushing out shoddy work way later than promised. I'd urge Tshirt Studio to protect what's left of its reputation by refusing any further orders until their customer service and print quality has been addressed.”

Helpful Report

Posted 4 years ago

“Beware! I would strongly advise to find another company!! I ordered a gift for a friend's secret santa on the 29th November, on a 4 day delivery. 4 days past, I emailed them, they replied saying my package hadn't even been dispatched yet, but that it would arrive by Saturday or Monday the 9th at the latest! Monday came and went and i emailed AGAIN only to be told my item STILL hadn't been dispatched!!! Tuesday was our secret santa day, so my friend did not get a gift. The woman, Jo, promised that she would dispatch it that day on a next day delivery so it would arrive on Wednesday, guaranteed. So I rearranged with my friend to come over in the evening on Wednesday to get her present. Today is Wednesday, no delivery. I emailed them yet AGAIN, And they didn't reply. Royal mail has emailed me saying my delivery is due Thursday. So my friend has been let down twice now, and today was the last chance to give her the gift in person. Although I was refunded, I ordered this item almost 2 weeks ago, on a 4 day delivery. There is no excuse for the sh*t service I received. It is absolutely clear that these people cannot run a business. And I strongly advise you avoid them if you can, especially before Christmas.”

Helpful Report

Posted 4 years ago

“Im still waiting for customer service to get back to me a week later! The mugs were smashed in my delivery and despite ordering 2 sizes bigger the t-shirt I ordered is absolutely tiny and wouldn't fit a child. You say you pride yourselves on your high level of customer service? I'm still waiting...”

Helpful Report

Posted 4 years ago

“Placed order on the 9th Dec for a personalized tote bag parcel arrived today 20th not my order received a personalized cushion for someone else so who has my order and what will I do with t he wrong parcel”

Helpful Report

Posted 6 years ago

“I put an order in with this company in November I hadn't heard anything so contacted them on 14th December to be told they would send it out next day delivery. We heard nothing still called them all day on the 18th Dec no answer finally get through on the 20th December to be told they are out of stock and wont get anymore in! Don't worry though the lady said I will refund you!!! Pathetic Company has ruined 2 Christmas presents DO NOT RELY ON THEM”

Helpful Report

Posted 6 years ago

TShirt Studio is rated 4.7 based on 1,814 reviews