“Ordered and paid for next day delivery. When it did not arrive I contacted customer service by email they came back quickly and apologised and told me the order was delayed and would be delivered the next day. Still no order the next day so I tried the tracking link. The order was on the way back to the supplier so I contacted customer service who answered very quickly and were very helpful but advised that the package was damaged so had been returned and a refund would be made. I told her that I did not want the refund I wanted the items I had ordered . Surely I should have been given the option to have the order sent out to me again but no the refund had already been made. Why a business would refund rather than keep the money for an order I do not know....... I would not use again”
“Pjs to big tried to return to argos despite having order number on my phone WITH ORDER staff could not find it on there computer manager said he will send me a refund through email I've no proof I handed item to him so disorganised will wait for the refund”
“Must be a lucky customer. Never had a problem with click and collect. Maybe I'm in a good transit area. Bought lots of clothing all fab quality. Winter 2022 range very good. Party clothing great quality and fab price. Boots are very very good. Bought lots from their range this year and last. Great prices and choice. Great hiker boots. True to size. Consistant in size too between all pairs. Good local store which stocks a large range of clothing for all and footwear.”
“One pair of PJ bottoms bled , ruining a white fitted sheet, and a patterned top sheet. I send photographic evidence, and had subsequent emails. One offering the cost of the faulty PJ bottoms. When I asked "what about the ruined bedding" I was advised the matter would be passed to the Product team, and to allow 72 hours for a call from them. Well, I phoned last Friday, as I had heard nothing. I was advised the matter had NOT been forwarded at all, but the matter would again be raised. 3 days later, still nothing. I think they hope I will just go away. Quite disgusting.”
“I ordered two pairs of Christmas pyjamas for my daughters. I ordered to click and collect from a Sainsbury's local. I received an email saying the order had been dispatched and I'd receive a further email when it was ready to collect. No further email arrived. Two weeks later when a subsequent order was confirmed as ready to collect I thought something may have gone wrong. So I called the helpline. They checked and apparently a) the order had been lost in transit and b) it had been marked as "collected" from the store. I was offered an apology and a refund as they couldn't simply reissue the order oh and one of the items was now sold out. Sorry, this is simply not good enough. TU have stuffed up not once but twice and if I hadn't called the error would never have been identified. Then I'm supposed to sort out the mess they have made. They had my payment, they accepted my order, they made a pig's ear of it....a refund doesn't address the inconvenience, the disappointment that my daughter won't receive the pyjamas she requested or that I had to spend time on the phone letting them know they had a problem. I then received an email confirming one of the items was being refunded. I called to enquire what about the other item and was told they had both been refunded but only one confirmation is ever sent I pointed out I had now had to call twice, three times if you count the first time I called and the operative hung up on me. I am not impressed. I have been a Sainsbury's shopper all my life and I have used click and collect for other stores multiple times with no problem. The first time I use your service, it goes horribly wrong and no one actually seemed to care. You clearly don't want or need my custom is all I can assume.
I now find they have no complaints process , no email contact and all I can do is call the helpline who were so utterly useless in the first place”
“Waste of money and time shop with clothes online store because I have buy a product from them and they last the items and customer service don't care they refund my money and I buy back some of the items omg biggest mistake I ever made in my life kmt”
“Paid for next day delivery didn't come, when I called it was a system fault! When I asked when I would get it all they could tell me was its in the depot for delivery, which I knew as I had been emailed on the day of delivery, manager came on the call asked me to hold while he went through the system, he came back on to tell me he couldn't find out, sorry about the wait as he hadn't a clue how to work the system!?! I asked why you a manager if you don't know how to work the system?? Famous words next " it's not my job" wow how the heck did you get the managers job if you don't know the system!?!?
Sophie the agent had to show Joseph the manager what to do! ( calls are recorded too! ) so I was refunded my delivery cost but left without my school shirts for my boy that was so urgent and there was next day delivery, the only reason I used this, total FAIL for tu clothing! Terrible service and customer services was just not there, still no clue to when I will get my parcel!”
“Firstly, I bought some navy blue pumps with golden linked chains on the front - one of the chains fell of on the tenth day! Yesterday, I bought a navy blue buttoned down the front ribbed t- shirt - there a Gaping holes because the buttons holders are too big and the T-shirt has gone really baggy on the first wearing appalling quality!”
“The service is absolutely disgusting every time you order click and collect they always lose your order and you never end up with your order what's the point in ordering if you never get the goods you order I recommend you do not buy from TU clothing from Sainsburys”
“Recently received the corduroy shirt in a size 14. Ordered 2 sizes smaller than needed after reading a previous review but it is still too big. Could have ordered a 10? Instead of bothering with a return and for the price I will try and take the sides in on my sewing machine and wear it over shirts as a jacket.”
“Getting fed-up now with click and collect clothing . The ones I have received have literally been "thrown in the bag" and apart from that the sizes of the clothes seem to have changed ! Same top, different colour and yet the same size is not the same size as the other one !!”
“Paid for next day delivery. Item didn't arrive. Took numerous phone calls and emails for them to say the system is in limbo and they'll refund my money in 7 days. Shocking!”
“What has happened to the TU clothes...
Previous years I have bought something almost every week...
Lovely cozy autumn /winter dresses made in Turkey excellent quality for Ā£18 pounds... Lots of my friends saw mine and bought them too...Where have they gone...
I'm so sad to say Tu have certainly let me and my friends
down this year...
I haven't bought anything for a long time... So so sad....”
“To begin with, I placed a click and collect order a week ago and it still has not arrived at the store. I have no idea when itās coming and I was astounded that they didnāt give me a day to select, like Asda do. Therefore, if you want something soon, do not use TU.
Another ridiculous thing was that after five days of placing the order, they emailed to tell me one of the item was not in stock. Why allow customers to order and pay for something if it is no longer in stock? Why are other stores able to list things as out of stock, but Sainsbury cannot?
Appalling service. I would never order again.”
“Did not receive my childās school uniform when I paid for a next day delivery. My child has no uniform on the first day of school. No customer service available to contact. Rubbish!!! Bring my money back!!!!”
“charge me a paid postage that they sent me
They sent me a paid postage then when they received my return, they decided to charge me for the return postage. a staff called Beth returned my email with stinky arrogance.
Never shop again!”
“Ordered several Tu items of footwear for my three-year old through Argos click and collect at Sainsbury. I had to return a few of these back to Argos via the same store. My refund never arrived. I had to spend close to one hour on the live chat to attempt to get back the money rightfully owed to me. And even then when the refund eventually came through it was short of Ā£12. I then had to attempt live chat again, which because of the appalling system just kept getting rejected. I persisted and one hour later I have been told I will get my owing Ā£12 ā time is to tell on that. At no point was there an apology for the inconvenience. If you donāt mind wasting hours of your life trying to claim back refunds, then go ahead and shop with this store. I certainly wonāt shop with them again”
