Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,127 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“For this type of business, it needs a strong mediator between parts that takes the time to listen and analyse and, the most important, to not allows illegalities happens on its platform. This is exactly the opposite of TURO. Everything is allowed there and TURO doesn’t care who is right or not as long as it has access to money; and they always have because you need a credit card to make an account. Our story: the owner we have rented a car asked for damage we haven’t done: the photos the owner himself posted before and after renting show that the damage was there before. We have written to TURO and they gave us a phone meeting (precise date and hour to talk on phone) that they never attempted, after that they was never answered to our e-mails. Another detail: you will see perfect or almost perfect reviews on TURO platform (five stars), because TURO allows you to make a review only after 10 days following your rental and you cannot change this review after that. Problems occur after this period.”

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Posted 5 years ago

“The app might be not bad but poor architecture design. Does not allow to have car classes so if you have more then few cars its nightmare to manage the fleet availability and pricing. Also Turo has ugly approach to the hosts. We worked with them over 1 year and then they have asked us to change our account just because we have 4.5 stars reviews while some of those negative reviews concerns to Turo rules themselves rather then our problems. They are bad and not trustworthy partners to do business.”

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Posted 6 years ago

“I will never rent a car from Turo again. I rented a car using Turo in San Francisco. When I turned the car in, there were a small amount of food crumbs in the back seat. Even though Turo's policy says that I can't be charged for this, the renter tried to scam me by telling me that I would be charged $100 for not vacuuming the car out myself. I even volunteered to take the car the gas station across the street to vacuum the car but the owner said it was too late and I would be charged a fine. Turo went against their own policy and fined me. Plus, the car had a large number of scratches and paint damage that was not disclosed in the description and I would have never rented the car had I known. I tool over a dozen pictures of damage on almost every panel and bumper on the car. This was my first and last time using Turo.”

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Posted 6 years ago

“I rented Tesla and Mercedes GLS450 via Turo in San Francisco back in 2018 and recommended to my wife. However, my wife was decline to rent because she is not “eligible” and asked her to provide driving records from DMV. She has tier 1 credit score, used AMEX platinum card and her driving record is spotless..... except she had handicap status due to her Multiple Scrosis. We asked why she is not eligible, Turo customer support told us differ reasons every time we chat or spoke. Then asked to take a picture with driver’s license and send. Chatted and spoke with 9 customer support and fail to rent a car and wasted whole 2 days and the trip has been cancelled. All the stressful exchanges and long wait, Frank from Verification department just made us HATE Turo now. Keep talking over me and rudest manner and tone to us, the customer!!! Frank has no clue the meaning of customer support!!! Most likely, Turo descriminate against handicap drives and Turo does not want MS driver even though she can drive better than me. We see and hear the quality of people who operating Turo last 2 days. Maybe good idea of startup, but this management team will fail in long run. Just rented a car from Enterpirse. They picked up us and didn’t decline or asked for driving record. Never use Turo again and 100% do not recommend to friends.”

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Posted 6 years ago

“Awesome experience: Our 8 passenger Excursion died the day before we were to leave on an out of state trip. The night before we were to leave, no rental places had any 8 passenger vehicles, but TURO DID! Thanks for saving the day!”

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Posted 7 years ago

“Efficient, affordable, and much less of a hassle than traditional renting. It is also nice to be able to look for a specific type of vehicle.”

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Posted 7 years ago

“Easy pick up and drop off. Great communication with the host. There was another cancellation on this trip which makes 3 now with my experience with Turo. That is not good when you have everything set up and then get cancelled on, especially a day or two before the pickup time.”

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Posted 7 years ago

“Great experience. The renter was amazing and awesome”

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Posted 7 years ago

“The entire experience with TURO was A1 I would do it again, matter of fact the bigger car rental agency could learn a thing or to from TURO.”

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Posted 7 years ago

“The price and selection of cars”

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Posted 7 years ago

“Ease of use, made for very enjoyable trip. Car being curbside for pickup and drop off made trip easy.”

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Posted 7 years ago

“Great concept overall, and I had a wonderful host who was a great communicator. I appreciated that greatly because Turo customer service was NOT good with communication when I had questions. I never did get to speak with a real person. Nevertheless I would try it again!”

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Posted 7 years ago

“Quick. Easy. Good selection and filtering. Easy process. Great value!”

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Posted 7 years ago

“easy, simple, needed”

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Posted 7 years ago

“Super easy, convenient and fast!”

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Posted 7 years ago

“App was easy to use”

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Posted 7 years ago

“Great pick up and easy return. Car was excellent. The only bad thing I would have to admit is proving a rental agreement, because when we went across the border we did get a little hassle in crossing because we didnt have a rental agreement. I did have a purchase agreement which was sent to me after I asked, so maybe Turo should provide the purchase agreement after the trip starts so crossing the Canadian border isnt such a hassle.”

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Posted 7 years ago

“Great way to get a great car. The owner of the car was great to deal with.”

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Posted 7 years ago

“Convenience, flexibility, aggressive pricing, endless choices of makes and models.”

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Posted 7 years ago

“The level of service and response time”

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Posted 7 years ago

Turo is rated 1.3 based on 1,127 reviews