Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,127 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my first experience with Turo this past weekend. When I went to pickup the car, the host was not there for me to ask any questions on the 2011 Nissan Maxima, instead I had to get the keys from a coworker. Upon turning the car on there were lights on the dashboard (traction control and no air bags). Not knowing if this was faulty since there was no host and I had to get on the road I proceeded with the trip. About an hour into the trip water from the air conditioning started leaking into the footwells to the point where if you stomped your foot you could visibly see splashing. On the way back from the trip, low tire pressure notifications kept popping up from a cracked rim every hour after refilling with air. Eventually, I was stuck in the middle of nowhere in Ohio far away from tire shops and civilization to get this issue fixed. There was no towing nearby, and this cracked rim issue caused a delay of 5 hours in the trip. It turns out the rim was an awkward size and different local tire shops would need a replacement order that wouldn't come for a couple of days. What I ended up having to do is go to a local welder and WELD the rim back shut, then proceed to get a new tire as well since the cracked rim was ripping up the tires inside. Once the wheel was repaired, the stability control light had gotten turned off, meaning the car was given with a wheel that was causing the light to turn on in the first place. This 5 hour delay in the trip caused me to have to take an additional day off of work as well as push the ""return date"" for the car (an additional item I was charged). Eventually I made it back home to NJ and dropped off the car (once again the host was not here for the drop off). Thinking at the bare minimum it would be reasonable for Turo to refund the unexpected costs due to the unsafe car they rented me, I reached out to Customer Support multiple times on the matter. Their response is that the refund is up to the discretion of the host, who clearly wasn't acting in good faith since the beginning of my trip. So why would he refund me in the first place? This is a situation Turo needs to take into their own hands and they are refusing to do so. I am extremely concerned that they are ok with this car continuing to be listed on their site due to the level of seriousness they took my inquiry - they gave me a $50 credit to use on my next Turo trip thinking that would resolve the matter. The responses were also copied and pasted canned statements, with broken english sprinkled in (they refuse to get on the phone with you, they only let you talk to them through chat and email). That credit is going to go to waste, and I highly recommend anyone reading this to stick with a proper Enterprise, Avis, anyone else who takes full ownership of the maintenance policies they have in place.”

Helpful Report

Posted 4 years ago

“Turo is bad news! Hertz, enterprise, Alamo etc have dropped their prices. Bugos fees from turo, and they await any error from u so they can charge u even more. Guests and hosts suffer, while turo aims for the money only. I pray this company quickly shuts down. Very exploitative and dubious customer service. It doesn't even pay well playing ur car on tiro for renting; some hosts then seek dishonest options to charge customers. Tueo is baaad business!”

Helpful Report

Posted 4 years ago

“First of all, I want you, readers, to know that I started my trip with an open mind and happy about my vacation in Honolulu. Let start by saying that the price was very low, but not without its problems. The first problem was that I had to pay $70 for the car to be dropped at the airport. A friend recently put her car on this site, and she said that the vehicle is left in the airport garage, and she leaves money for her customers to pay for the parking when they leave the parking site. Anyways, I started walking towards where the car was supposed to be, but I hit the freeway and walking with three children at 11 pm probably not a great idea, so I called a cab that charged me $10 to get me to the rental, which was in a very dark street in the middle of nowhere. I was exhausted, so I drove to my Airbnb in a car that was very almost asphyxiating due to the smell of gas. The next day we visited museums with the windows open; I barely used the car all day. The following day, we took a more extended trip to the beach, and we saw cockroaches. There were coming from everywhere in the car. I communicated with the owner because in the Turo website is the first thing they ask you to do. Well, I sent him this "I'm disappointed with the state of the car. First, there is a strong smell of gas or similar that is overpowering, and we have to travel with open windows, and second, your car has cockroaches. I'm not sure if you're aware of this, but it is very ..." (disgusting, sickening, unsanitary, well add your adjective). " It is too late for me to find another car, but I'm not happy about all these problems." He said he would exchange it and asked someone to bring a car and take the filthy one. The friend said, "I'll be there at 8:30 pm," but at 8:30 pm, she said she'll be late. I didn't make a big deal about it; besides, I just wanted for the car to be gone. During the day, two big cockroaches walked through my legs, and another one fell practically on my daughter's mouth when she was drinking water, but that is not all; my son killed around ten cockroaches in 20 minutes. She called and said that she was downstairs waiting; when I drove the car, the tire was flat, and when I went to get the spare instead of a tire, there was garbage. I asked her for her spare, and she said she didn't have one, so I communicated with the owner, who said to call Turo. I was not in any rush, and I could have waited until the next day to change the tire, but he told me to call Turo's roadside assistant. I waited until 1 am for the car to get picked up, and I could not move. To make this story shorter. I called Turo, but they said that they could not talk to me and just text with me about any problem. I texted them, and I told them about the cockroaches. I sent them the pictures. I told them about the state of the car and all the bad things that happened. They said I am sorry we can't help you. You didn't call us the first day. I said I got to the car almost at midnight, and the only thing in my mind was to sleep. Besides, in your rules, it says contact your host, and that is what I did, and they said "Well, we are sorry, we can't help you" I have been without a car for two days. Turo billed me for over $200 for towing that was not my idea, and denied me my money back because they don't know how long the cockroaches were there. The cheated rises dearly, and now I have to rent a real car for double what I paid in Turo and pay Turo's roadside fees. This company doesn't care about the guest; it just looks out for the host, so be aware. They don't look for solutions; they just give you the runaround, and then there are the car owners who rent trash in bad tires.”

Helpful Report

Posted 4 years ago

“I had a terrible experience in renting a car in miami, the car was leaking coolant, the engine overheated very quickly and I heard the engine whistling, I was only refunded a small part of the equivalent money for the remaining days in which I would have to use the car, not only did I have to lose all my Sunday evening with not very helpful customer service but I also had to pay my own expense for the car for the following two days .I really like the turo application but I think customer service in case of problems is not helpful and leave customers unsatisfied, I would like to use the application much more often but if customer service does not take care of customers in case of problems and customers have to solve problems by paying more I think I’ll stop using the application.”

Helpful Report

Posted 4 years ago

“I've used turo multiple times in the past and had a great time. HOWEVER I am writing this review while being stranded on the side of the road for 7 HOURS while 6 months pregnant. I rented a car and drove it 200 miles to a national park as planned, but had the car break down out here. The man who rented me the car has actually been as helpful as possible, but I've been transferred to 10 different turo agents because obviously none of them know how to help and don't want to deal with it. There is no one that can actually offer any help and I'm getting scared how long I'm going to be stranded, and scared I might also miss my flight home. The only thing they could offer me was to cancel my trip. But still charged me for this day, that I've spent on the side of the road in 100 degree heat while 6 months pregnant. I'm honestly terrified. This is also a last hope that someone from turo can help me get home.”

Helpful Report

Posted 4 years ago

“This was my first and last time to rent from Turo. The prices werent much cheaper than any rental company. Lots of fees and unclear policy. I'll stick to major rental companies just to be safe.”

Helpful Report

Posted 4 years ago

“THEY NAILED US FOR $600 TOWING FEE NOT EVEN FOR THE CAR WE RENTED!!!!!! TURO was no help and sided with the scammer. We were just scammed in FL, got a different car than was listed but same model/make thought nothing of it. No one met us at delivery, cars left in car, car open, at end of the week we dropped car off at parking garage at airport, instructed to do the same, leave keys in car and unlocked, many hours later get a call from lady, where is my car, told her exactly where car was parked, more hours go by, she threatens to call police, so we immediately do and tell her so...moments later, states car was towed for illegally parked, then changes it to abandonment, then damage on rear light....next day, tries to stick us with a $600 towing charge, and then says car was towed mid week and we abandoned it!! We had car entire week, car towed was one we were suppose to receive and didn't, Tuto sided with her and changed our acct $600, we have videos of the car being driven different dash etc. They sided with her prior to us being able to deliver any pertinent information we had. DO YOUR SELF A FAVOR STICK WITH HERTZ, ALAMO ETC, they may be more money but won't scam you they are a reputable company unlike Turo!!! Top it off the lady we did get car from had good reviews, I suppose those were fake too! BEWARE things on TURU are not what they appear to be FAKE reviews, scam artist ETC. makes it tough or the legit ppl trying to rent their vehicles and customers.”

Helpful Report

Posted 4 years ago

“You treat ppl with bad credit like criminals... If i have a clean 22 yrs old driving record and i m paying upfront for your service, the onlt conclusion i have after you rejected my booking is that you think im gonna steal thecar or drive off with it, like a criminal I will tell all my griends the worst about your company”

Helpful Report

Posted 4 years ago

“Never use Turo! The owner of the car never replied and we couldn’t use the car at the last minute. We were stuck in Dallas with no car for a while. The Turo customer service took forever to contact. Once we did contact them, they did not cover the balance of a different rental for a reasonable rate. They could only offer me a much more expensive replacement car. I cancelled my rental and used Uber for less. And, I am still waiting on my refund from Turo days later.”

Helpful Report

Posted 4 years ago

“Awful service! The car brokes after 2 hour trip, and nobody cares about help: the owner redirect us to the turo, turo to the repair service, and so on. We spend all day waiting for help at the broken car”

Helpful Report

Posted 4 years ago

“Terrible experience both times!!!! Do not use this company! It is significantly less expensive than rental companies, but you get what you pay for! The first time, we got all the way down to Florida and the car was not even there! We were basically stranded. The second time I tried to use them, our rental car was canceled four days before our trip started! Their customer service is friendly, but they are basically worthless for helping you. They just tell you to reserve another car. I recommend just paying a little bit more money and using a reputable rental car company.”

Helpful Report

Posted 4 years ago

“Scam!!! Ruined my vacation, booked and paid for a car in Hawaii and one hour before my plane landed the owner texted me the car was broke. It needed new tires. The company did nothing to help waited hours phone for support, only to tell me another car that was same size would cost me another $ 3,400 and they would give me $65.00 credit for next trip with Turo. Never use this company!”

Helpful Report

Posted 4 years ago

“I have been a host for years and guest… I have been a host for years and guest on Turo. They were good when they initially started. But since they've got some momentum they seldom care. They arent on their words. They only speak for sales. For claims; you cant speak to anyone at all. Its a slowass process through email back and forth till adjuster is assigned. And the claims adjuster is hard to get on the phone. It took me 3 months to get my car back on the road with Turo insurance. They not having a physical office and not being able to get hold of them is just a slap in our own face. You really cant do anything and at their mercy until they take their time to respond. This is not just one time but everytime its happened the same. Its almost like doing another job trying to get hold of these guys and you almost always fail.”

Helpful Report

Posted 4 years ago

“Horrible customer service. Our car broke down less than an hour after getting it. We tried to contact Turo but they were closed for the day so we emailed them and then contacted the owner of the car. He asked us to leave the vehicle in front of our house and that he would pick it up and that he agreed that the trip was terminated. He CHOSE to pick it up 3 days later (his choice, it was readily available for him from the moment it broke down) and so Turo considers us having had the car the entirety of the trip. They therefore are refusing to refund us even though we did not get the service they promise. When asked to have the issue escalated to a manager it took 2 days for a response and when they did respond the email stated they would not be communicating with us any further, they would not be providing us with a refund, and we were in fact "lucky" that we weren't being charged for "abandonment of vehicle" (even though we put it exactly where the host told us to). The best we got was agreement of refund for the FINAL day of rental (since the owner picked it up prior to the final day) and we were to be given a £47 refund for that day. We of course did not get it. When we contacted them about that they said "oh sorry there was a glitch on our system - it has gone through now". They are theives. GREAT GREAT idea of a service and had had great experiences prior to this. But this was 100% the worst customer service I have ever experienced and therefore would not recommend it to anyone ever.”

Helpful Report

Posted 4 years ago

“Being charged an extra $100 cleaning fee. Host is claiming there was a spill in the back seats by using a black light in photo. Nothing was even brought into the car that could spill, we did not eat or drink inside the car. We even vacuumed the car before returning it to return it in the same condition we received it. When I contacted Turo customer support regarding this charge they immediately sided with the host not even caring that we have photos clearly showing no spill or stain when we dropped the vehicle off. Turo does not care about their customers renting the vehicles. They will charge you fees no matter what.”

Helpful Report

Posted 4 years ago

“A guest took my vehicle off roading and trashed it. The shocks, front drive shaft, and differential had to be replaced out of pocket. Turo claims was near impossible to get in contact with and the process took 4 days shy of a month where they told me if I fixed it I would void my coverage. The claims agent Christina browning was rude and made every effort along the way to avoid finishing or accepting my claim. Now a month and $3,000 later I can drive my car again. My friends and family think I’m an idiot for trysting turo to live up to their damage claim policy that was supposed to protect the host from guests that destroy rentals. As I am posting this on several other pages you can see the pictures of the damage at reviews.io”

Helpful Report

Posted 4 years ago

“THERE THE WORST OMG . THIS IS MY FIRST TIME EVER USING TURO AND THEY GAVE ME A BAD EXPERIENCE. FOR SPENDING 350.50.. WILD . NOW I HAVE .57$ IN MY ACCOUNT. ITS MY BIRTHDAY WEEK AND THEY AS WELL AS THE HOST IS THE WORST. SENDING LINKS BUT THE LINKS LEAD TO ARTICLES AND NO ONE HAS TIME TO BE GETTING SENT TO SAME PAGE A MILLION TIMES. THE “?” Box DOSENT HELP GET TO WHO YOU NEED TO . STILL WAITING FOR MY REFUND SMH BEYOND LIVID ! IM 400 in the hole now and my birthday is Tomarrow . Hair not done nails not done. Just beyond upset!”

Helpful Report

Posted 4 years ago

“Renter's beware. Nightmare of a company to deal with and overall and very limited customer support. Opaque business practices and self-serving interests! All phone calls are routed overseas with the only other option of chat or email support in which you will continuously be re-routed. Aside from that, renter's should be warned: prior to using the vehicle, make sure to inspect every inch, top to bottom with before and after photos and videos, or you will pay. Some hosts are out to scam! Never again will I use this company for a rental. Absolutely terrible.”

Helpful Report

Posted 4 years ago

“My biggest fear came true with Turo. I reserved a vehicle two months in advance to our family vacation, family of five with three kids. The Host communicated via Turo the day I booked confirming he would bring the vehicle to the airport the day of our arrival. Long story short I had to contact customer service due to the Host no show. The rep was able to contact the Host Ana’s the Host elected to cancel the reservation. The Turo rep offered to help find another Turo rental near by but none were available that fit our needs. We had to rent a vehicle. If I had booked a rental car through a traditional rental company our rate would have been about $100 less due to our immediate need. We also had to pay for Uber and Taxi to and from the airport and rental agency. I will never book through Turo again.”

Helpful Report

Posted 4 years ago

“Rented a car 30 days ago while rates were increasing as travelers are back on the road with the pandemic diminishing. Prices have gone up dramatically in the past 30 days. Just received a cancelation of my reservation 2 months before my trip, without an Turo option to replace at the same price. Weekly rentals increased $200 to $250 from a month ago. I am not forced to rent from a true car rental company which will honor their rental agreement, not do a money grab as rates increase. I'm sure Turo works in a flat market, but definitely not work the risk. My first and my last experience with Turo. I will never rent from Turo again.”

Helpful Report

Posted 4 years ago

Turo is rated 1.3 based on 1,127 reviews