Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,101 Reviews

6 %

of reviewers recommend Turo

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Metrics

1.3

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THEY NAILED US FOR $600 TOWING FEE NOT EVEN FOR THE CAR WE RENTED!!!!!! TURO was no help and sided with the scammer. We were just scammed in FL, got a different car than was listed but same model/make thought nothing of it. No one met us at delivery, cars left in car, car open, at end of the week we dropped car off at parking garage at airport, instructed to do the same, leave keys in car and unlocked, many hours later get a call from lady, where is my car, told her exactly where car was parked, more hours go by, she threatens to call police, so we immediately do and tell her so...moments later, states car was towed for illegally parked, then changes it to abandonment, then damage on rear light....next day, tries to stick us with a $600 towing charge, and then says car was towed mid week and we abandoned it!! We had car entire week, car towed was one we were suppose to receive and didn't, Tuto sided with her and changed our acct $600, we have videos of the car being driven different dash etc. They sided with her prior to us being able to deliver any pertinent information we had. DO YOUR SELF A FAVOR STICK WITH HERTZ, ALAMO ETC, they may be more money but won't scam you they are a reputable company unlike Turo!!! Top it off the lady we did get car from had good reviews, I suppose those were fake too! BEWARE things on TURU are not what they appear to be FAKE reviews, scam artist ETC. makes it tough or the legit ppl trying to rent their vehicles and customers.”

Helpful Report

Posted 4 years ago

“You treat ppl with bad credit like criminals... If i have a clean 22 yrs old driving record and i m paying upfront for your service, the onlt conclusion i have after you rejected my booking is that you think im gonna steal thecar or drive off with it, like a criminal I will tell all my griends the worst about your company”

Helpful Report

Posted 4 years ago

“Never use Turo! The owner of the car never replied and we couldn’t use the car at the last minute. We were stuck in Dallas with no car for a while. The Turo customer service took forever to contact. Once we did contact them, they did not cover the balance of a different rental for a reasonable rate. They could only offer me a much more expensive replacement car. I cancelled my rental and used Uber for less. And, I am still waiting on my refund from Turo days later.”

Helpful Report

Posted 4 years ago

“Awful service! The car brokes after 2 hour trip, and nobody cares about help: the owner redirect us to the turo, turo to the repair service, and so on. We spend all day waiting for help at the broken car”

Helpful Report

Posted 4 years ago

“Terrible experience both times!!!! Do not use this company! It is significantly less expensive than rental companies, but you get what you pay for! The first time, we got all the way down to Florida and the car was not even there! We were basically stranded. The second time I tried to use them, our rental car was canceled four days before our trip started! Their customer service is friendly, but they are basically worthless for helping you. They just tell you to reserve another car. I recommend just paying a little bit more money and using a reputable rental car company.”

Helpful Report

Posted 4 years ago

“Scam!!! Ruined my vacation, booked and paid for a car in Hawaii and one hour before my plane landed the owner texted me the car was broke. It needed new tires. The company did nothing to help waited hours phone for support, only to tell me another car that was same size would cost me another $ 3,400 and they would give me $65.00 credit for next trip with Turo. Never use this company!”

Helpful Report

Posted 4 years ago

“I have been a host for years and guest… I have been a host for years and guest on Turo. They were good when they initially started. But since they've got some momentum they seldom care. They arent on their words. They only speak for sales. For claims; you cant speak to anyone at all. Its a slowass process through email back and forth till adjuster is assigned. And the claims adjuster is hard to get on the phone. It took me 3 months to get my car back on the road with Turo insurance. They not having a physical office and not being able to get hold of them is just a slap in our own face. You really cant do anything and at their mercy until they take their time to respond. This is not just one time but everytime its happened the same. Its almost like doing another job trying to get hold of these guys and you almost always fail.”

Helpful Report

Posted 4 years ago

“Horrible customer service. Our car broke down less than an hour after getting it. We tried to contact Turo but they were closed for the day so we emailed them and then contacted the owner of the car. He asked us to leave the vehicle in front of our house and that he would pick it up and that he agreed that the trip was terminated. He CHOSE to pick it up 3 days later (his choice, it was readily available for him from the moment it broke down) and so Turo considers us having had the car the entirety of the trip. They therefore are refusing to refund us even though we did not get the service they promise. When asked to have the issue escalated to a manager it took 2 days for a response and when they did respond the email stated they would not be communicating with us any further, they would not be providing us with a refund, and we were in fact "lucky" that we weren't being charged for "abandonment of vehicle" (even though we put it exactly where the host told us to). The best we got was agreement of refund for the FINAL day of rental (since the owner picked it up prior to the final day) and we were to be given a £47 refund for that day. We of course did not get it. When we contacted them about that they said "oh sorry there was a glitch on our system - it has gone through now". They are theives. GREAT GREAT idea of a service and had had great experiences prior to this. But this was 100% the worst customer service I have ever experienced and therefore would not recommend it to anyone ever.”

Helpful Report

Posted 4 years ago

“Being charged an extra $100 cleaning fee. Host is claiming there was a spill in the back seats by using a black light in photo. Nothing was even brought into the car that could spill, we did not eat or drink inside the car. We even vacuumed the car before returning it to return it in the same condition we received it. When I contacted Turo customer support regarding this charge they immediately sided with the host not even caring that we have photos clearly showing no spill or stain when we dropped the vehicle off. Turo does not care about their customers renting the vehicles. They will charge you fees no matter what.”

Helpful Report

Posted 4 years ago

“A guest took my vehicle off roading and trashed it. The shocks, front drive shaft, and differential had to be replaced out of pocket. Turo claims was near impossible to get in contact with and the process took 4 days shy of a month where they told me if I fixed it I would void my coverage. The claims agent Christina browning was rude and made every effort along the way to avoid finishing or accepting my claim. Now a month and $3,000 later I can drive my car again. My friends and family think I’m an idiot for trysting turo to live up to their damage claim policy that was supposed to protect the host from guests that destroy rentals. As I am posting this on several other pages you can see the pictures of the damage at reviews.io”

Helpful Report

Posted 4 years ago

“THERE THE WORST OMG . THIS IS MY FIRST TIME EVER USING TURO AND THEY GAVE ME A BAD EXPERIENCE. FOR SPENDING 350.50.. WILD . NOW I HAVE .57$ IN MY ACCOUNT. ITS MY BIRTHDAY WEEK AND THEY AS WELL AS THE HOST IS THE WORST. SENDING LINKS BUT THE LINKS LEAD TO ARTICLES AND NO ONE HAS TIME TO BE GETTING SENT TO SAME PAGE A MILLION TIMES. THE “?” Box DOSENT HELP GET TO WHO YOU NEED TO . STILL WAITING FOR MY REFUND SMH BEYOND LIVID ! IM 400 in the hole now and my birthday is Tomarrow . Hair not done nails not done. Just beyond upset!”

Helpful Report

Posted 4 years ago

“Renter's beware. Nightmare of a company to deal with and overall and very limited customer support. Opaque business practices and self-serving interests! All phone calls are routed overseas with the only other option of chat or email support in which you will continuously be re-routed. Aside from that, renter's should be warned: prior to using the vehicle, make sure to inspect every inch, top to bottom with before and after photos and videos, or you will pay. Some hosts are out to scam! Never again will I use this company for a rental. Absolutely terrible.”

Helpful Report

Posted 4 years ago

“My biggest fear came true with Turo. I reserved a vehicle two months in advance to our family vacation, family of five with three kids. The Host communicated via Turo the day I booked confirming he would bring the vehicle to the airport the day of our arrival. Long story short I had to contact customer service due to the Host no show. The rep was able to contact the Host Ana’s the Host elected to cancel the reservation. The Turo rep offered to help find another Turo rental near by but none were available that fit our needs. We had to rent a vehicle. If I had booked a rental car through a traditional rental company our rate would have been about $100 less due to our immediate need. We also had to pay for Uber and Taxi to and from the airport and rental agency. I will never book through Turo again.”

Helpful Report

Posted 4 years ago

“Rented a car 30 days ago while rates were increasing as travelers are back on the road with the pandemic diminishing. Prices have gone up dramatically in the past 30 days. Just received a cancelation of my reservation 2 months before my trip, without an Turo option to replace at the same price. Weekly rentals increased $200 to $250 from a month ago. I am not forced to rent from a true car rental company which will honor their rental agreement, not do a money grab as rates increase. I'm sure Turo works in a flat market, but definitely not work the risk. My first and my last experience with Turo. I will never rent from Turo again.”

Helpful Report

Posted 4 years ago

“Initially my experience was good, but then it tuned very bad. With Spring Break in FL, there were no rental cars available. I had to travel on an urgent matter, so I decided to try Turo based on a recommendation from a friend. The rental cost was high, $120 per day for a Mustang, plus they added additional fees for airport delivery/other, $249...the total billed to my CC for the one day was $369. High, but I was okay with it given my need and circumstances. The problem arose on the return of the car. I communicated through Turo messaging with my owner multiple times both on the day of pick and the following day of return. The car was scheduled for return at noon, I dropped car off at 12:42, well within their own policy for late returns, 2 hours btw in case you didn't know (see attached). I was within the rules, but the owner never even mentioned it when I picked up or as I was driving back to airport for the return. He just said to take my time. After dropping the car F2F, I headed to security and my gate. It was then I received a message saying my car was late. Later, I got an email with an invoice saying my CC was charged a $124.50 late fee. I immediately appealed via email given I was never told about possible late fees nor was I even in violation to begin with. Customer Support responded to my appeal after 24 hours, saying they were denying my appeal and not refunding the late charge. I entered into a good faith agreement with Turo to rent a car from one of their members for one day, I paid in full and executed that agreement by returning the car with a full tank of gas btw, even though I picked it 3/4 full. I regress. Anyway, what they did to charge me an unauthorized late fee against their own rules was bad business practice, unethical and predatory in all honesty. They took advantage of having my CC on file to run a bogus charge. Worse, their customer support could've cared less in denying my appeal. Based on their 2.7 out of 5 rating overall with 46 reviews, it's not surprising really. As a result I feel compelled to write a critical review as well and let others know to do your own due diligence before renting from them. They have nice cars and probably pretty good member owners overall, but the high cost coupled with some seemingly pretty shady business dealings makes them a bad option IMO. Good luck. CJ”

Helpful Report

Posted 4 years ago

“I had a terrible experience with TURO.com. My wife and I made a reservation months in advance to take a JEEP to the Grand Canyon. We found out on our own the day before we left that the reservation had been cancelled two week prior due to some technicality with her license (She had used my driver's license but her email). ZERO notification or warning about this... Customer service was not helpful at that point, only offering to correct the account and license information but not replacing the vehicle rental or reservation. At this point there were only some very high-priced sports cars available for rental, to which the representative offered a $55 voucher for...lol The entire thing felt like a bait-n-switch con... Would advise you to have a back-up rental with a traditional car service that you can cancel if TURO.com falls through. Very poor communication and customer service was not helpful. Very little acknowledgment or recourse with this company. We did manage to salvage our vacation with a last minute very high-priced traditional car rental company, because at that point TURO.com had pretty much left us out to dry.”

Helpful Report

Posted 4 years ago

“They want me to upload a picture of my bank card... what the hell.. is this not fishy.. i uploaded my license and selfie but to upload my bank card? So closing my account soon.. i am sure there arenother ways to verify people's bank details..”

Helpful Report

Posted 4 years ago

“I had a very negative experience with Turo. As they are a new company to the market, they are very reactive instead proactive when it comes to their customers. Also, when you try to call/email/chat with them, they have representatives that seem to not be able to assist you and you end up being transferred again and again. Or, you can just be told that they cannot help you and that you will be contacted back, but never get a response to help you out with solving a problem. They also have a certain host, Christopher, that I would use extreme caution with if you were to rent from him. He seems nice enough to your face, but he cannot be confided in and will stab you in the back given the opportunity to satisfy his needs.”

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Posted 4 years ago

“Our host cancelled the night before our trip !!! We still have not received our money back. Luckily, we ended up renting last minute with Enterprise for less money and a better car !!!”

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Posted 4 years ago

“The worst customer service ever! My friend was trying to unlock his account on Turo, everything was okay until they asked me to send my Driver License, selfie with Myself holding my driver license, my credit card statement, selfie with Myself holding that freaking statement in my hands. It is crazy with this requirements, and the most important is why the hell I had to provide any of my personal information over to Turo, if my friend had issues, not me?? And we never lived together. I feel bad for my friend because he spent two weeks trying to unlock his account and at the end it still wasn't done. Since I refused to send my personal information, Turo never unlocked my friends account. I've never seen this kind of poor and uneducated customer service, even from DMV! I am writing this review just so people can understand how ridiculous and poor Turo's customer service is. With all this nonsense questions and not been able to properly explain why they need all this information. Be careful and stay safe!”

Helpful Report

Posted 4 years ago

Turo is rated 1.3 based on 1,101 reviews