Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,127 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“I treated this like any other rental. I was slapped with a surprise $165 cleaning fee a week later. They say that's the standard fee but it was not mentioned earlier. That made this far more expensive than a conventional rental, where the cleaning is included, and for far less hassle. I used Turo once and I never will again.”

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Posted 3 years ago

“I rented a jeep compass from Thomas in Provo Utah and I received a $165 additional cleaning charge the day after I returned the vehicle for a small amount of pet hair. I explained we did not have a pet in the vehicle at anytime. The pictures showed a couple random hairs which looked like it could have been on someone's clothes but not from a pet inside the vehicle. Then he said there were paw prints on the seat but none of the pictures show evidence of paw prints. Turo sided with the host which is unfortunate and a bad business decision as you could clearly see in the pictures the pet hair was not excessive We even wiped the floor mats down with wipes because they were a little muddy.”

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Posted 3 years ago

“What a horrible experience I was over charged for extra miles that I didn't use after trying to dispute it they immediately sided with the host. Did t even review anything !”

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Posted 3 years ago

“Rented from a super host (or whatever they are called). Didn’t respond to texts and voicemail was full. Finally arrived 45 minutes late. It’s a lottery as to what kind of experience you are going to have - you can’t know if a renter is good or not because the ratings are not valid.”

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Posted 3 years ago

“One star is too much for this company! They claim they do not discriminate age yet they want to charge a 30 fee per day for people 21-26 yrs old? But of course if you live any where out side of the US they old charge to 25 yrs old. So clearly this has a serious oder of bs! I will never use Turo because I feel that they are being unruly and unfair!”

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Posted 3 years ago

“I started renting my car on Turo, one of my guests did front end damage to my SUV. Turo said they paid me out to my Venmo but it was never received I have contacted customer support in many ways about my issue and was told the payment can't be reissued I would have to contact Venmo. After that long drawn out process with Venmo I was told nothing had been deposited. Not only was left with a damaged vehicle but Turo never paid for me to have the repairs done to my vehicle. Don't rent on Turo unless you can pay out of pocket for damages”

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Posted 3 years ago

“The car owner claimed I was smoking weed in the car and their proof was a picture of a twig. A literal twig. I have never touched a cigarette in my life let alone smoke weed. Had to pay a 250 dollar fine and I was banned from the app.”

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Posted 3 years ago

“We rented a car in Honolulu, hi, actually had to set up three different cars to get a car. The first host canceled our trip approximately a little over a week before our trip. The n CR host canceled our trip after wet we’re to have already picked up our car. We were able to get the third vehicle approximately 3 hours after we were to have gotten our car. We missed our reservations due to the second host not getting in contact with us. We wasted our last morning of vacation trying to get the last vehicle reserved. We were unable to leave a review on the second host because that host canceled our reservation. I feel you should be able to leave a review as this host still has a 5 star rating. Not sure we would use Turo again. To get another rental took time & again we had submit license etc, why we had already done this for 2 far led reservations in the past week and a half.”

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Posted 3 years ago

“My first two rental experiences were excellent. Unfortunately my most recent trip ended up being so regrettable because of the harassing and stalking nature of the host. She literally ruined my weekend as well as my family's. The host had the dashcam turned on and was set on record for the entire weekend which felt incredibly invasive, then there were her nonstop messages some of them starting at 4:25 am on a Saturday morning! At one point the car would not start because of a software update so I was stranded for two hours waiting to take my son to the ER, there were many other problems but her behavior was the worst of it. I am a 49 year old wife and mom with 30 years of clean driving history. I did report everything to Turo and they did nothing at all. I won't be using them anymore.”

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Posted 3 years ago

“BEWARE. I was charged a $250 smoking fee when I am a non-smoker. No evidence, no appeal, customer service informed me this was "fair", decision was final and revoked my account, so you cannot even leave a bad review of the host to warn others. My advice? DONT RISK IT. A DISHONEST HOST HAS ALL THE POWER WITH THIS SERVICE.”

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Posted 3 years ago

“Rented through Turo for the first time. Car was confirmed and paid for a month before my trip. But texting the host the day before I didn't get a response. So I called the contact number. Turns out to be a google phone service number. Starting to seem dodgy. Sure enough, when I arrive at the destination airport, no host, no car, no response to any of my messages. I call Turo to cancel and they start to argue with me that the rental already started (my flight was 30 minutes late). After I objected loudly they did agree to refund me, but now I was stranded. Then, when I tried to leave a review, I realized because the trip was cancelled, you can't leave a review. So their reviews are completely biased: there's no way to lower the reputation of hosts that just leave guests in the lurch. This app is a complete scam. Just use an ordinary rental company. Here's hoping their IPO tanks before their scumbag execs get to cash out.”

Helpful Report

Posted 3 years ago

“After several great experiences with Turo rentals, a host planted a a marijuana cigarette in the car after I returned it in order to get a $275 cleaning fee. I don’t smoke anything. It was a complete fabrication and now Turo has sided with the host and my otherwise unblemished reputation is tarnished. Do yourself a favor and just rent from a reputable provider. Avoid the police, airport security and now attorney involved to right the situation. Great idea but a bad host can ruin trip and more.”

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Posted 3 years ago

“I had a reservation on February 19,2022 but when the host Tamika saw my photo and realized that I was black she cancelled my reservation after stating she had confirmed. This company is not minority friendly and advise anyone whois amoniroty never to rent from them. Beware if you a minority trying to get a rental,”

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Posted 3 years ago

“Terrible experience renting a car from Turo. We purchased their standard insurance policy for $630. Someone rear ended us at a red light while driving the car. The other party admitted 100% fault. Turo is still trying to collect an additional $500 from us on top of the $630 insurance policy we purchased. They said this so called “protection policy” we purchased isn’t in fact an insurance policy. Their wording is deceiving. They are trying to profit off our car accident. We will never use them again and will warn others to avoid.”

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Posted 3 years ago

“This service isn't. safe the host tracked me for the entire rental.When I returned the vehicle the host and his wife verbally attacked me .The host. called me outside the application The car needed maintenance.Stay away trim this servi CD em”

Turo 2 star review on 15th February 2022

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Posted 3 years ago

“Trash company with trash service. No accountability. For profit with subpar service and standards. Pay more for a rental vehicle”

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Posted 3 years ago

“I've been trying to use @turo to rent a car. I've had a reservation for several weeks and have paid. Thatperson cancelled yesterday, so Turo got me another vehicle. That person just cancelled on me. I need to pick up a car at 4pm. Nightmare!!!”

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Posted 3 years ago

“Turo has treated me so bad as a guest I have been a member since 2014, and I had nothing but 5.0 stars rating but they don’t care about that, an host lied on me and stated I was smoking in her car when I didn’t and instead of Turo investigated the matter they automatically believe the host and they steal money out my account without my knowledge and they banned me from renting from Turo ever again. I’m very disappointed and it’s costing me money that I don’t have all Inwas trying to do was take my son to Dave and Buster and the host is extorting for money and they are allowing the host to do it. There is nothing on the host floor as you can tell.”

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Posted 3 years ago

“Be careful with commercial renters! Especially in Orlando. I had decent experiences with Turo until this one. The rental itself went well, I cleaned the car, returned it on time in the correct parking lot and he was there to check the car and pick it up...this is where the issues started. He charges you $47 insurance plus sales tax of 13.5% ...fine He takes a $200 security deposit...fine...but weirdly charges sales tax on the deposit so $227..this alone is fairly strange. But here is the part that really screws you over, when he returns your security deposit he doesn't return the sales tax, just the initial $200, so you are already out $27. Then....if he takes anything out of the security deposit, he charges sales tax on those items as well. So in my case he charge $35 cleaning fee (even though the car was returned clean) and a $19 ticket fee for the parking lot (even thought the parking lot itself only charges a maximum of $10) So out of the initial $227 I only got $128 back! Making this rental more expensive than a regular rental car. Stay clear of this guy or know what you are getting into. Tried contacting him multiple times and always received answers that did not answer the actual questions I was asking. Turo support is a joke. You speak to a representative who says they can't help as they need to forward it to a higher agent. They then email you with a generic response that points you to articles or back to the representatives who sent you there. If you use a commercial host expect 0 help from Turo. I'm sad as I will now not use them again because of this.”

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Posted 3 years ago

“I've rented from Turo a total of three times. The first time was magical and easy, I have no bad words for my experience. The second time I had a great host but they failed to notify me that I would be paying $36 to get the car out of parking only to receive the reimbursement that night through Venmo. I did let them know that some people would not be comfortable with that given that there is no heads up. Third-time same issue with the parking cost...last minute I find out I have to pay for parking but this time there is NO reimbursement. I pay it because what am I going to do, not have a car at this point? I contact turo and they won't reimburse me. So I dispute it. Long story short, using Turo means that there is a level of variability that is SCARY and there really is only so much you are guaranteed. At least when I use a car rental agency my charges are clear once I drive away with the car.”

Helpful Report

Posted 3 years ago

Turo is rated 1.3 based on 1,127 reviews