Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,176 Reviews

6 %

of reviewers recommend Turo

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1.3

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Turo has horrible customer service..the website and the app are always having problems uploading documents.....chat agents take long periods to respond at times..I was never able to get documents verified in order to book as car.. With all the money they make you would think they would have a better working system..”

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Posted 3 years ago

“Martin in LA the Turo host is a scammer! He begged me for a good review then lied to try and get extra insurance money saying I scratched his car after he told me his car was in good condition”

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Posted 3 years ago

“If I could put “0”I would do that. The day before my trip I got message that my trip was canceled due to car crash which I booked. I got email from support team “ No worries!.. and bla-bla-bla”. As a result I spent 2 days on phone trying to find a car and I didn’t! 1 host didn’t respond, 2nd canceled saying “Sorry, I didn’t check my calendar. The car is not available” Than appeared an error with payment. Turo assistance was playing in ping-pong game with me. Finally, MY MONEY was AGAIN taken from my credit card!!! So they took my money twice and I DIDN’t get a CAR!!! So now I have to spend days trying to get my money back!”

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Posted 3 years ago

“Turo has been one of those platforms that I would never suggest! Though they might have slight cheaper rates, but the support and the customer service is horrible and they don’t even care about you! I rented a car from Turo and we ran out of charge and while they claim it’s our fault! Which doesn’t make sense! Because there was no charging station in the stretch and I paid towing charges! I called Turo even before making a decision to see if they can help, but they said I can follow the owner. So i informed owner and he suggested that we take towing help! The expectation to take insurance from Turo or book through that platform is that our expenses are covered, but unfortunately, after several follow-up and little hours and days of wait time, they finally said they don’t even care and pay any single penny! That’s so shame on them and on a growing company! I would never use Turo again nor I recommend you guys getting in to trouble”

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Posted 3 years ago

“I love TURO. Easy pick up and drop off, clean car, amazing communication, affordable. I will never rent a car from any other place!”

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Posted 3 years ago

“Terrible customer service. Be careful.”

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Posted 3 years ago

“I recently used Turo to rent a car while my car was in the shop. I used this car solely for going to work and back. No one ever used the back and there was never any animals in the vehicle. Two days after i returned the vehicle, i received a charge for $155 for "Pet Violations". There were 5 or 6 photos that were of a few brown and white pet hairs in the back seat. I messaged the owner of the vehicles (Burcak) to tell him that there were never any animals in the car, that it must have been the person who rented before me and he just defended himself and the previous renter and was being very passive aggressive towards me. PLUS my animals are all black so they couldnt have been the ones to leave the hair behind, nor would it have fallen off of my clothing.. When the owner was no help, i reached out to their support group and they have also been no help. I was told that the charges were voided and i would not have to worry about the additional charges, but the charges are still there and when i tried reaching out to the company again, they have stopped answering my emails. I am beyond upset over this. I do NOT recommend using this app unless you absolutely need to. I would hate for something like this happen to one of you.”

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Posted 3 years ago

“I have rented from Turo a handful of times. The last 2 times (I’ll call them trips A and B) did not go well. I do not own a car (for climate change), so need to rent from time to time for local errands, etc. Trip A: I paid extra for drop off/pick up. Host showed up and explained that he needed me to drop him off at his work (not planned). Rather than drive to his work location, we drove in the opposite location (he said he had not gotten much sleep the night before). We eventually got to his work location, but when I finally arrived back home, I discovered that he had not left the key in the car. As a result, the morning was unnecessarily hectic and I missed my first (medical-related) appointment. Host did not offer a partial refund, not even for the drop-off fee. Trip B: Host chose to have me pick up car at his work. The night before, around 10 pm, host sent me an odd message saying “…my event isn’t going on tomorrow. Want to meet at my work tomorrow at 10 am?” I explained that this was already our scheduled time and place, and “yes” this plan A was still fine with me. The next morning, I left early for the hot, sunny 30-min walk to the host's work location, arrived a little early, and called to tell him that I was outside his work building. I then checked my phone and noticed he had texted “running a bit late in lab. I’ll let you know when I’m ready. Should be 10:30 at the latest.” I was kind of shocked. It was hot, there were no benches outside his building, and I had a 10:30 meeting back at my home office. I called him back. Oddly, it didn’t sound like he was in the lab (as he had said) but in a car. This time, he told me he was driving to get gas to fill up the car. I walked the 30 mins back home as fast as I could, but I had missed the start of my meeting and chose not to join late dripping with sweat, as I was. As I walked, I was quite angry and decided that for my peace of mind and safety (I was worried that he might not be maintaining his car if he was messing up so many other things), I would not work with him again. My money for trip B was refunded, but I felt that my time and stress were not compensated sufficiently (Turo offered me a $50 certificate on a future rental, which I did not take). I then had to lose another couple of hours from work trying to locate another car (my neighbor ended up lending me their car). On my last trip, I went with Avis and everything went perfectly. Turo customer service said that since the trip was canceled, I could not leave a review. They felt that the host was AOK, since they had told me they were not going to show up on time. I just deleted my Turo app.”

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Posted 3 years ago

“This company is a big scam. I rented a car and then they tried to make a claim against me for over $3000 saying I Damaged tires, roters and brakes. I only had the car for 3 days. They illegally took money out of my account and even though I took out insurance went after my insurance company. Save yourself a big headache and pay the extra for a real rental company.”

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Posted 3 years ago

“DO NOT USE TURO. It falsely advertises what look like low rates, then tacks on a 15-20% “service fee” Turo also ALWAYS sides with hosts and allows hosts to submit bogus gas charges without proper documentation. TURO IS NOT A GOOD ALTERNATIVE TO RENTING A CAR”

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Posted 3 years ago

“Cant speak to anyone spent hours trying to book a car. Useless comapny with no clue what they are doing. TERRIBLE”

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Posted 3 years ago

“I used turo for the first time starting on 7/25/2022 with my husband. We used the car to drive my 84 year old mother around post a car accident for which she was hospitalized. We had been very happy with the rental and returned it on time with more gas than we had received on check in and ready to give high marks and be repeat customers. We were then notified that the host reported cigarette ashes in the car and we are being charged a penalty and kicked off the site. We do not smoke, we hate the smell of smoke, and we were not even around anyone who smoked over our stay. We were given no way to appeal this, no one to contact, and are completely flummoxed at this business model which would allow anyone to up charge by hundreds of dollars by dropping their own ashes into the car. They immediately charged us another $257 upon the false accusation. The customer is then immediately kicked off the site and given no way to appeal. I guarantee you no one smoked in that car or anywhere near that car or before or after entering that car. We are incensed at the false accusation and charge and will never use this site again. We travel very often to see family and rent cars very often. I am reporting this treatment to as many review sites as I can and to the Better Business Bureau.”

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Posted 3 years ago

“Scam. They accused me of smoking in the car which was a complete lie. Charged me $257 and kicked me off the app. No way to contest. Awful.”

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Posted 3 years ago

“Turo customer service and roadside assistance are awful and have no desire to actually help. Roadside assistance left me stranded on the side of a major highway in the blistering heat for several hours because they could not understand how to organise a tow truck for a tire that blew out on our rental. Numerous phone calls, where turo actually hung up on me, they finally said I could organise a tow myself, upload the invoice and I would be reimbursed. Despite a recorded phone call noting I would be reimbursed, turo now say they won't! No explanation, nothing. That's over $1500 for the tow not to mention all the other out of pocket expenses. Host is a scam as well, he replaced the blown tire, decided to replace all the tires for whatever reason and decided I should get the privilege of paying for a whole new set of tires! Amongst other fraudulent charges he wants me to pay for. Do not use Turo!!!”

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Posted 3 years ago

“CS Agents are very slow, and not knowledgeable about the basics of the business. Didn't know what "SFO" was, didn't have an email address, didn't know how to electronically unlock a car..... It took me hours to get that far and then I gave up.”

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Posted 3 years ago

“Both me and my wife tried to setup individual accounts(different emails/addresses) and both of us got permanently banned from the site after we uploaded all of our credentials. We are healthcare professionals, not criminal masterminds. WTF Turo?? Your website and your customer service really is so very sad. Would never rent from you, or ever recommend your service to ANYONE.”

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Posted 3 years ago

“Completely agree with all the comments here, Turo has a terrible customer experience, and it's a scam business. They even do false advertisements of vehicle specs to get business, please find the attachment of the host posting false number of seating to 8 when the vehicle is actually 7 seater.”

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Posted 3 years ago

“Customer service is terrible. I had a refund approved by an agent in writing and all I needed was approval from the host. I received that in writing and then the refund was declined. Awful customer service and took forever.”

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Posted 3 years ago

“Please I beg you NEVER use this company. It's cheaper than renting from an actual agency but just do yourself a favor and pay the extra money and rent from a decent rental company. They won't allow a client to get ahold of them or even call when claims have been made yet it's so easy for a host to call in. I rented a car in hawaii for 7 weeks. Car was in horrible condition, plus not up to safety check. I couldn't afford to return car and wait for my reimbursement for Turo as I needed a car. I paid well over 1700 for this rental. Anyways host made me go to his shops to get the safety checks done, after 3 days, 12 hours of my own and my children's time and $120 in gas, the host agreed I do not have to return the car with a full tank. The next thing I know he opens a gas claim. We exchanged texts and he even said he would drop the claim and I provided that to turo and plus proof and they still are finding me liable. Now the host opens another ridiculous claim for so much damage that was ALREADY there and turo will not call me or email me regarding this after so many emails and reaching out through chat. I have submitted so much evidence and nothing back. This host had us go to his house which had a junk yard of lemon cars from the auction that need alot of work done. He does the bare minimum and rents them out. He has numerous reviews, which I should have read about how unsafe the cars are and yet turo still allows this man to rent cars out. What's going to happen when someone gets seriously injured due to this hosts negligence? Maybe that's what it will take for turo to finally do the right thing. How can you accuse someone of damage yet not even speak on the phone? This business is a scam just like the host. His name is bud Lawrence by the way. In oahu. Beware people!”

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Posted 3 years ago

“The initial rental booking went smoothly. Then unexpectedly, our flight was cancelled so, logically, I changed our Turo reservation immediately so the host would not be inconvenienced. Because ur reservation was adjusted by a day, we were suddenly charged an additional $70 delivery fee which was originally waived because our trip was 7 days. Somehow, this translates to costing more for one less day. When I reached out to Turo customer service, I got on a two hour roller coaster ride of customer service messaging on their app leading to calls to a service center that looped back to links to the billing department. Eventually, we were told that the only way we could avoid the additional charge is by asking the host to send us a message to waive it and taking a screen shot of that message. Talk about crazy and unprofessional! We will never get that time back and will obviously never use Turo again.”

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Posted 3 years ago

Turo is rated 1.3 based on 1,176 reviews