Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,178 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anthony Rudkin

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

399

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For this type of business, it needs a strong mediator between parts that takes the time to listen and analyse and, the most important, to not allows illegalities happens on its platform. This is exactly the opposite of TURO. Everything is allowed there and TURO doesn’t care who is right or not as long as it has access to money; and they always have because you need a credit card to make an account. Our story: the owner we have rented a car asked for damage we haven’t done: the photos the owner himself posted before and after renting show that the damage was there before. We have written to TURO and they gave us a phone meeting (precise date and hour to talk on phone) that they never attempted, after that they was never answered to our e-mails. Another detail: you will see perfect or almost perfect reviews on TURO platform (five stars), because TURO allows you to make a review only after 10 days following your rental and you cannot change this review after that. Problems occur after this period.”

Helpful Report

Posted 6 years ago

“The app might be not bad but poor architecture design. Does not allow to have car classes so if you have more then few cars its nightmare to manage the fleet availability and pricing. Also Turo has ugly approach to the hosts. We worked with them over 1 year and then they have asked us to change our account just because we have 4.5 stars reviews while some of those negative reviews concerns to Turo rules themselves rather then our problems. They are bad and not trustworthy partners to do business.”

Helpful Report

Posted 6 years ago

“I will never rent a car from Turo again. I rented a car using Turo in San Francisco. When I turned the car in, there were a small amount of food crumbs in the back seat. Even though Turo's policy says that I can't be charged for this, the renter tried to scam me by telling me that I would be charged $100 for not vacuuming the car out myself. I even volunteered to take the car the gas station across the street to vacuum the car but the owner said it was too late and I would be charged a fine. Turo went against their own policy and fined me. Plus, the car had a large number of scratches and paint damage that was not disclosed in the description and I would have never rented the car had I known. I tool over a dozen pictures of damage on almost every panel and bumper on the car. This was my first and last time using Turo.”

Helpful Report

Posted 6 years ago

“I rented Tesla and Mercedes GLS450 via Turo in San Francisco back in 2018 and recommended to my wife. However, my wife was decline to rent because she is not “eligible” and asked her to provide driving records from DMV. She has tier 1 credit score, used AMEX platinum card and her driving record is spotless..... except she had handicap status due to her Multiple Scrosis. We asked why she is not eligible, Turo customer support told us differ reasons every time we chat or spoke. Then asked to take a picture with driver’s license and send. Chatted and spoke with 9 customer support and fail to rent a car and wasted whole 2 days and the trip has been cancelled. All the stressful exchanges and long wait, Frank from Verification department just made us HATE Turo now. Keep talking over me and rudest manner and tone to us, the customer!!! Frank has no clue the meaning of customer support!!! Most likely, Turo descriminate against handicap drives and Turo does not want MS driver even though she can drive better than me. We see and hear the quality of people who operating Turo last 2 days. Maybe good idea of startup, but this management team will fail in long run. Just rented a car from Enterpirse. They picked up us and didn’t decline or asked for driving record. Never use Turo again and 100% do not recommend to friends.”

Helpful Report

Posted 7 years ago

“Always wanted to rent your neighbors Porsche for the day? Be prepared to drop $250 on a luxury wash, wax and detail before return. Or you could be slammed with fees up to $250, like me, on a crappy 2013 smart for 2... My experience was this. Upon returning a smartfor2 after a 7 day rental (6 because it sat in my driveway one day refusing to start), the owner reviewed the car, gave me 5 stars and said Ciao. Two days later I got an email from Turo explaining i owed $250 in cleaning fees. The pictures claim ash in the car, but they are simply bits of dirt or dust that was leftover from the day and drive back to his condo 10 miles from my neighborhood. Prior to return I washed the car for $30 and hand vaccumed. I even left car wipes in the car because I bought them to wipe his vehicle down and had no further need for them. The owner submitted a cleaning receipt of $230 from a high end hand wash, wax and detail car wash! So Turo says I owe them $250! Like wtf!!! I'm not paying for this guy to take his teeny weeny smart for two to a high end car wash! Turo's email says I may dispute the charges, or if I decide to simply pay, they offer payment plans. So kind! I got a feeling and blocked my credit card they had on file, and emailed them back saying I wanted to dispute. I explained I don't smoke weed, had washed the car vaccumed etc.. Turo emailed me back, AFTER attempting to charge my card the full $250 WITHOUT CONSENT, saying I have no dispute process since I have no pictures! I told Turo there was no way I was paying for this guy to get his car washed and detailed at a luxury car wash! Then the threats of collections began. I began to receive emails saying if I didn't pay up they would send my bill to collections. A couple days later I got another email saying the owner submitted proof that I drove 83 miles over my limit of 380 miles. First of all, there is no way in hell I drove 380 miles doing errands in my neighborhood and getting to work ( I had an accident and lost my car, needed a transitional car), especially when the car sat in my freakin driveway after refusing to start for a day (Turo also would not refund me for the day, or the week for that matter, when I requested. So if you get a bum car you're in the hole). Let alone drive 440+miles in a week. There is just no way. The evidence pictures uploaded by the owner show the odometer time reading 6pm and 2am. My pickup and dropoff time was 11am, so theoretically, the odomenter should read the same time, albiet incorrect if in fact he didn't decide to go for a nice joyride, racking up the miles before trying to drain my account another $250. I pointed all this out to Turo and requested they contact Eugene for screenshots to prove the date and time. They refused and said the original pictures were evidence enough. Turo seems to only care about digging into your account. They'll take any profit over client retention. The trip for 6 days was supposed to be $192.00. After Turo fees, this rental would have been $710.18... for a week. You do the math! The big problem here is Turo bully tactics to scare people into paying whatever fees they claim against the renter. I met with my lawyer who explained what Turo would need to lawfully sell this 'debt' to collections, and that is due process. Could you imagine a world where anyone could claim a debt against you and send it to collections? They have been sent a cease and desist letter. If I hear from some questionable collections agency, we will see them in court. Know your rights and if you get harassment letters and threats of collections without hearing YOU or due process get a lawyer. Or better yet, avoid this company at all costs.”

Helpful Report

Posted 7 years ago

“The concept is brilliant, unfortunately, the customer service of Turo leaves a lot to be desired. The communication is slow and very vague. I returned a car after renting it for 10 days with a tiny bit of dust in the cup holder and was banned. There is no way to appeal or even get a response. After my experience, I did a quick search online and found 1000s of similar incidents. I spoke to the host to apologise and said I would be happy to pay for a valet but that did not seem to be good enough for Turo.”

Helpful Report

Posted 8 years ago

Turo is rated 1.3 based on 1,178 reviews