Hi Alexis,
Thanks so much for sharing your experience using our service! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Mel from our Care Team ensured this was the case for you even when you ran into a hiccup!
We truly appreciate you spreading the word about our service. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“Ana was great at assisting me when so wanted to get in contact with my provider and fix the issue I had . She was very direct, friendly, and helpful.”
Hi Tatyana,
Thanks so much for sharing your experience using our service! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team ensured this was the case for you, and helped get you in touch with your provider ASAP when you ran into a hiccup!
We truly appreciate you spreading the word about our service. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“Ken was amazing and helped me through any questions or concerns i had when using Twentyeight my prescription also came super quick it took 2 days from the day it was prescribed!!!”
Hi Kimberly,
Thanks so much for sharing your experience using our service! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ram from our amazing Care Team ensured this was the case for you, and you received your prescription ASAP! :)
We truly appreciate you spreading the word about our service. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“I’ve personally had nothing but kind and quick help from everyone who works here. A request to help open my account was quickly responded to, an issue I encountered with the website was quickly fixed right after I reported it (and they kept me updated). The shipping was great, and I had an ok time with my doctors and felt listened to. Customer service is super kind and understanding.”
Hi there,
Thanks so much for sharing your experience using our service! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our amazing Care & Clinical Teams have always ensured this has been the case for you, even when you ran into a hiccup with our site.
We truly appreciate you spreading the word about our service. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
Hi there,
Thanks so much for sharing! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you've had a great experience with our Care Team and service in general.
We truly appreciate you spreading the word about our service. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“A highlight of using Twentyeight Health is their customer service! They respond promptly and always with a (virtual) smile. If you ever have a problem, just reach out and they'll be there to help. Shout out to Mel and Kelsey who both helped me recently on different occasions!”
Hi there,
Thanks so much for sharing your experience using our service! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Mel, myself, and the rest of our amazing Care Team has always ensured this has been the case for you.
We truly appreciate you spreading the word about our service. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“I've been using Simple Health/Twentyeight Health for many years now. Following their transition from Simple Health to Twentyeight Health was extremely seamless—no annoying changes I've had to deal with. Their customer service is always friendly and helpful. I haven't had any problems receiving my medication.”
Hi there,
Thanks so much for sharing your experience using our service to access the medication you need for the past few years! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has always ensured this has been the case for you.
We truly appreciate your recommendation and continued support. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“Just wanted to say a huge thank you! Seriously, using Twentyeight Health has been fantastic. Right from the start, everything's been so smooth and easy. Your customer service is top-notch – a special shout-out to Hannah and the whole team for keeping me in the loop about my prescription refill. And that home delivery? Amazing! It’s such a lifesaver. Honestly, I couldn't ask for a better experience. Thanks again for everything!”
Hi Jamara,
Thanks so much for sharing your experience using our service to access the care you need, straight to your door! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Hannah from our amazing Care Team has ensured this is the case for you.
We truly appreciate your kind words and recommendation. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“This is such a great company to help you with the care you need. They have amazing customer service as well and are always on top of their clients. I am so grateful for Daniela from customer service as she was very supportive and kept me in the loop with my px. Thank you so much! Forever grateful to have found this company.”
Hi Leslie,
Thanks so much for sharing your experience using our service to access the medication you need! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Daniela from our Care Team has ensured this has been the case for you.
We truly appreciate your recommendation. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“The customer service response time is fairly quick and issues or concerns are resolved fast. I know this because when I had an issue, Marilu, responded to my inquiries fast. The prices for items are reasonable and delivery time is usually 2 to 3 business days, which is not bad. So far I have not had any issues or problems since I been using Twentyeight Health.”
Hi there,
Thanks so much for sharing your experience using our service to access the care you need. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Marilu from our Care Team has ensured this is the case for you, even when you ran into a hiccup!
Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“I was a member of Simple Health before it was bought by 28H. My prescription had lapsed so I never signed up with 28H. Over a year later they signed me up for a $12.99 a month subscription plan that I was totally unaware of, using my credit card information from when I had a prescription from Simple Health. I don’t even have an account on their website that I can go on to cancel. I didn’t realize for months, unfortunately. I will be contacting the Texas Attorney General about this fraudulent activity.”
Hi there,
Thank you for sharing your experience with us! We aim to be as transparent as possible when it comes to the out of pocket costs associated with using our service, and I truly apologize for any frustration or confusion after your information was transferred to our service from SimpleHealth in 2023.
I understand you were able to connect with my colleague Lashonda yesterday, who assisted with cancelling your account and refunding all previous transactions with our service.
I've reached out to you through Reviews.io in the hopes of connecting with you personally as well to ensure this concern has been resolved to your satisfaction, and look forward to hearing back!
Sincerely,
Kelsey (she/her)
“They sent me the wrong medication which is a pill I can’t take because it makes me so nauseous. Even though I offered to send the packs back to try and vet the right ones sent with me, their only solution had been that I pay for new ones out of pocket. I pay twentyeight health for a subscription already and now I haven’t had my pills in weeks because they won’t fix their mistake.”
Hi Angela,
Thank you for reaching out and sharing your experience with our service. My name is Kelsey and I’m a member of the Escalations Department here at Twentyeight Health. I'm so sorry to hear about any frustration regarding your recent refill. I've reached out to you directly through Reviews.io requesting additional info so I can further review.
Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward.
Please feel free to reach out at any time and we will be glad to assist.
Sincerely,
Kelsey (she/her)
“Switched from Basic Plan ($0) to Standard plan ($12.99) without customer consent. Opted out, switched back to basic, then suddenly switched again and charged monthly several months later - again, WITHOUT consent.”
Hi Tiffany,
Thank you for sharing your experience with us! We aim to be as transparent as possible when it comes to the out of pocket costs associated with using our service, and I truly apologize for any disappointment.
We recognize that our monthly subscription plan is a big change and truly apologize for any inconvenience. While being on the Standard Care Plan at $12.99/month is required to renew, you can always downgrade back to the Basic Care Plan at $0/month after a new prescription is written so you can continue receiving deliveries at no additional cost.
It does sound like there may have been a technical error as we wouldn't expect you to be upgraded to our Standard Care Plan without being informed.
I've reached out to you through Reviews.io to further review and assist if possible, and look forward to hearing back!
Sincerely,
Kelsey (she/her)
“I was forced to use them for a short amount of time after The Pill Club closed. They didn't offer service in my state, but I was still automatically transferred over since they might some day. That didn't make any sense to me so I ended my "membership" (it was difficult, but I don't remember specifics). I left a review on another site with my bad experience and they tried to have it removed even though everything I said was accurate to my experience. It was not removed. To this day, SEVERAL YEARS LATER, I still receive spam from them even though I have unsubscribed several dozen times, and have contacted them about this problem too. I now use a cheaper service that actually cares about women's health, is actually offered in my state, and doesn't ONLY care about money.”
“There should be a ZERO option. Awful awful communication and customer service, and they only respond through text or email. I signed up to receive birth control, and was never messaged with a follow up. I honestly forgot all about this company because of the zero engagement until I saw that I was billed $12.99 for a subscription fee. Keep in mind, I have not even signed in once since signing up so I'm so confused what trial they even offer since no one even contacted me. When I emailed, the person "Jay" was very passive aggressive and said she cannot offer me a refund because I agreed to be charged. Never once have I ever received such terrible customer service from a company, and this is supposed to be some woman liberation "woke" company that's sooo with the times.”
Hi Cindy,
Thank you for reaching out and sharing your experience with our service. My name is Kelsey and I’m a member of the Escalations Department here at Twentyeight Health. I apologize for this delayed reply — I know we spoke at length about this concern via email in November and am glad to confirm I was able to fully resolve this issue to your satisfaction. I truly appreciate your patience and understanding despite any inconvenience or confusion.
Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward.
Please feel free to reach out at any time in the future and we will be glad to assist. Otherwise, for now, I hope you have a great start to the new year.
Sincerely,
Kelsey (she/her)
“They say it’s free but you pay for a subscription like every other place does. So don’t believe that you don’t have to pay anything for birth control. It’s a line of BS.”
Hi Jamie,
Thank you for reaching out and sharing your experience with our service. My name is Kelsey and I’m a member of the Escalations Department here at Twentyeight Health. I apologize for this delay in response, but am happy to help clarify the subscription model we currently offer.
At this time we offer two plans: the Standard Care Plan at $12.99/month and the Basic Care Plan at $0/month. The Basic Care Plan allows you to continue receiving your medication refills from our service at no-cost aside from your medication cost, however you would not have 24/7 access to your provider through our service.
The only time you would be required to move to the Standard Care Plan is during prescription renewal, as this is not included on the Basic Plan. However, you can renew for just one month; and then switch to the Basic Care Plan afterward. This $12.99 covers the provider’s time to review your medical information and write your new prescription. For more information about our Care Plan options, you can also visit our FAQ page: https://www.twentyeighthealth.com/faq#Subscription-Plans
Regarding medication cost, if you have insurance, including Medicaid, we charge no more than your insurance copay for the medications, which is typically $0. When paying out of pocket, our lowest cost medication is $18/per pack as noted on our website: https://www.twentyeighthealth.com/brands?srsltid=AfmBOoqwP3GwPsOvKzvecU4IW-ShtRhtMbquAoWDlzGk6PgFge_mHT4I
I hope this helps clarify, but please let us know if you have any additional questions or concerns.
Sincerely,
Kelsey (she/her)
“If there was a negative number I would give it to them! I've been waiting for my birth control to be delivered for a week and half. All I've been given is emails that are sent out as mass emails to pretend that they're going to help and I've received zero calls zero text zero emails with a result to receiving my prescription this company is the worst at customer service the worst at being customer friendly because no one answers you don't ever listen or hear a live human on the other end of the phone! Go to another company that doesn't lie, ignore and doesn't care about your health. I have a severe menstrual period that has me bed bound if I don't have my birth control patch.”
Hi there,
Thank you for reaching out and sharing your experience with our service. My name is Kelsey and I’m a member of the Escalations Department here at Twentyeight Health. I sincerely apologize for any delay in response, but am hopeful that this concern was able to be promptly resolved by our Care Team. I’ve reached out to you via Reviews.io to learn more about your experience and ensure that this issue was resolved.
I’m sorry to hear that you experienced a delay with your medication deliveries, this is not up to our standards. Our Care Team is always glad to help troubleshoot delivery issues or set up one-time refills for same-day pick up at a local pharmacy in the event of a delivery issue or delay. While our phone line was not active at the time of this review, we’re always listening to our community’s needs and have recently reopened our phone lines to better support our customers.
Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward.
Sincerely,
Kelsey (she/her)
“I have been with Twentyeight Health for about a year now. In that time, I've had multiple questions, needed refills ASAP, gotten emergency contraceptive methods, and so much more. I'm a busy toddler mom that works from home and homeschools, and having my medication sent to me always takes the strain off. If I could get ALL my medications from Twentyeight, I would recommend it. I think most people that leave a bad review for this company might just have a difficult time understanding the platform to get the customer service they need. I personally love it and have had no problem. I send in a request for medication on a Sunday night, get a response the next morning, and my meds came on Wednesday. I absolutely LOVE and admire this company. It makes staying safe super simple and the ladies I've had the pleasure of speaking with have been nothing but kind and knowledgeable. Take a moment, check it out or try it out. It takes a minute to get used to the platform, but it's such a great company to work with.”
Hi Ashli,
Thanks so much for sharing your experience! I'm so happy to hear you received your birth control quickly and efficiently, right to your door. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear this has been the case for you.
We truly appreciate your recommendation. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“I am so happy with 28 health I received my birth control and the day after pill and it didn't take long for it to show up at my door I didn't have to go to the store and they accepted my insurance”
Hi there,
Thanks so much for sharing your experience! I'm so happy to hear you received your birth control quickly and efficiently, right to your door. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear this has been the case for you.
Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
Hi there,
Thanks so much for sharing your experience with our service! I'm glad to hear that we've been able to make accessing the medication you need a hassle-free experience. It's our mission to provide affordable, accessible reproductive and sexual healthcare for all and we're so grateful for the opportunity to provide you with the care you deserve.
Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
