“I am very grateful to Twentyeight Health. My doctor left her practice here in town and you guys have made it very easy to continue to get birth control, which I'm very grateful for. Their customer service is quick to reply when you have any issues, and they are always quick to solve any problems which I appreciate.”
Hi Sierra,
Thank you for sharing your experience with our service! I'm so glad to hear we were able to be there for you when you unexpectedly had to find a new provider. We're committed to seamless experiences and prioritize our customers' continuity of care, so I'm glad to hear that the transition was seamless! We also really appreciate you shouting out our awesome Care Team. We're committed to providing prompt, efficient support, and I will be sure to share your kind words.
We're happy to have you here at Twentyeight and look forward to serving you in the future! Please feel free to contact us at contact@twentyeighthealth.com if you have any questions. We're happy to help :)
Sincerely,
Kelsey (she/her)
“I was forced to use them for a short amount of time after The Pill Club closed. They didn't offer service in my state, but I was still automatically transferred over since they might some day. That didn't make any sense to me so I ended my "membership" (it was difficult, but I don't remember specifics). I left a review on another site with my bad experience and they tried to have it removed even though everything I said was accurate to my experience. It was not removed. To this day, SEVERAL YEARS LATER, I still receive spam from them even though I have unsubscribed several dozen times, and have contacted them about this problem too. I now use a cheaper service that actually cares about women's health, is actually offered in my state, and doesn't ONLY care about money.”
“There should be a ZERO option. Awful awful communication and customer service, and they only respond through text or email. I signed up to receive birth control, and was never messaged with a follow up. I honestly forgot all about this company because of the zero engagement until I saw that I was billed $12.99 for a subscription fee. Keep in mind, I have not even signed in once since signing up so I'm so confused what trial they even offer since no one even contacted me. When I emailed, the person "Jay" was very passive aggressive and said she cannot offer me a refund because I agreed to be charged. Never once have I ever received such terrible customer service from a company, and this is supposed to be some woman liberation "woke" company that's sooo with the times.”
“They say it’s free but you pay for a subscription like every other place does. So don’t believe that you don’t have to pay anything for birth control. It’s a line of BS.”
“If there was a negative number I would give it to them! I've been waiting for my birth control to be delivered for a week and half. All I've been given is emails that are sent out as mass emails to pretend that they're going to help and I've received zero calls zero text zero emails with a result to receiving my prescription this company is the worst at customer service the worst at being customer friendly because no one answers you don't ever listen or hear a live human on the other end of the phone! Go to another company that doesn't lie, ignore and doesn't care about your health. I have a severe menstrual period that has me bed bound if I don't have my birth control patch.”
“I have been with Twentyeight Health for about a year now. In that time, I've had multiple questions, needed refills ASAP, gotten emergency contraceptive methods, and so much more. I'm a busy toddler mom that works from home and homeschools, and having my medication sent to me always takes the strain off. If I could get ALL my medications from Twentyeight, I would recommend it. I think most people that leave a bad review for this company might just have a difficult time understanding the platform to get the customer service they need. I personally love it and have had no problem. I send in a request for medication on a Sunday night, get a response the next morning, and my meds came on Wednesday. I absolutely LOVE and admire this company. It makes staying safe super simple and the ladies I've had the pleasure of speaking with have been nothing but kind and knowledgeable. Take a moment, check it out or try it out. It takes a minute to get used to the platform, but it's such a great company to work with.”
“I am so happy with 28 health I received my birth control and the day after pill and it didn't take long for it to show up at my door I didn't have to go to the store and they accepted my insurance”
Hi there,
Thanks so much for sharing your experience! I'm so happy to hear you received your birth control quickly and efficiently, right to your door. Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear this has been the case for you.
Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
Hi there,
Thanks so much for sharing your experience with our service! I'm glad to hear that we've been able to make accessing the medication you need a hassle-free experience. It's our mission to provide affordable, accessible reproductive and sexual healthcare for all and we're so grateful for the opportunity to provide you with the care you deserve.
Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
Hi there,
Thank you so much for sharing your experience! I'm so glad to hear our amazing Care Team has helped make accessing your medication efficient and hassle-free. It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and we truly appreciate you spreading the word.
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
“I originally came from The Pill Club and had to transition to Twentyeight Health since it closed down but the staff at Twentyeight has been nothing but helpful and informative to me! i have the basic plan which doesn't include doctor consultation or the ability to change prescriptions but if i stick with my current prescription and have no issues then i'm good to go! Nicole has been helpful with changing my pharmacy since my insurance doesn't cover delivery with their pharmacy, so i have it changed to be picked up at my pharmacy instead. I appreciate their time and efforts!”
Hi Iuli,
Thank you for sharing your experience! I'm so happy to hear our Care Team has supported you, and that the amazing Nicole has ensured you're all set to receive refills at your local pharmacy moving forward!
Also, we really appreciate you highlighting the differences in our Care Plan features. We recognize the Standard Care Plan may not fit everyone's needs year-round. If you'd like to remain on the Basic Care Plan, you can always upgrade to Standard for just one month at $12.99 when it's time to renew your prescription. This option actually makes renewal lower cost than our previous 'annual evaluation fee' ($26) as well as many of our competitors! If you have any questions or concerns when it's time to renew, just let us know and we'll ensure your account is set up per your preferences. Additional information on our Care Plan options is available on our website: https://www.twentyeighthealth.com/faq#Subscription-Plans
Again, we're really grateful for the opportunity to provide you with the care you deserve. Feel free to reach out at anytime in the future and we'll be here for you! :)
Sincerely,
Kelsey (she/her)
“Speedy delivery, responsive customer service that makes me feel seen, heard, and understood, works with insurance coverage, like Medicaid. (I received a gift card in exchange for my review.)”
Hi Shayla,
Thanks so much for sharing your honest experience to spread the word about our service! I'm glad to hear that we've been able to make accessing the medication you need a hassle-free experience, and that your experience with our amazing Care Team has aligned with our mission and values.
Please feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help.
Sincerely,
Kelsey (she/her)
“Very quick & convenient.. there was alittle delay in my order but it got cleared up quick that to them replying in a timely matter. Got it ship to me quick as well. Gave them 5 stars friendly & profession staff.. thanks”
Hi Alexis,
Thanks so much for sharing your experience with our service! We really appreciate your patience and understanding despite the initial hiccup. I'm glad to hear you received your medication quickly and had a great experience with our awesome Care Team. It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and we so appreciate you spreading the word!
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help. :)
Sincerely,
Kelsey (she/her)
Sincerely,
Kelsey
“So grateful for this company! I couldn't see the same doctor anymore once I turned 26 and aged out of my parent's insurance, but this was so much easier than finding a new OBGYN. Plus I didn't have to deal with long appointment waits!”
Hi Liz,
Thanks so much for sharing your experience with our service! I'm so glad to hear we were able to help you access the medication you need without any hassle. It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and we so appreciate you spreading the word!
Please feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
“I don’t have a car so it’s expensive and stressful for me to go to appointments and the pharmacy. It was a huge relief to have a years supply delivered and covered by my insurance, so I was all set for the full year. The doctor was kind and approachable!”
Hi there,
Thank you for sharing your experience at Twentyeight! I'm so glad to hear we were able to make accessing the medication you need a convenient, hassle-free experience. And thank you for shouting out your doctor! We have an amazing team of high quality, empowering, licensed doctors and nurse practitioners who are passionate about women’s health and increasing healthcare access.
We so appreciate you spreading the word about us here at Twentyeight, and look forward to serving you in the future! Feel free to reach out at anytime - we'll be here for you.
Sincerely,
Kelsey (she/her)
“Super helpful team and quick deliveries - they are really sweet! Deliveries are always on time and it's a relief not to have to go to the pharmacy anymore”
Hi Sofia,
Thanks so much for sharing your experience! It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and we so appreciate you spreading the word. I'm glad to hear we've helped make accessing the medication you need an efficient, seamless experience.
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help. :)
Sincerely,
Kelsey (she/her)
Hi Amanda,
Thank you for sharing your experience with our service! I'm so glad you've had a positive experience accessing the medication you need through our fast, free & discreet mail deliveries.
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help. :)
Sincerely,
Kelsey (she/her)
“I love using Twentyeight Health. I never had a problem with them! They always send me prescription on time and always inform me when they're on their way. Every time I live chat they answer pretty quickly!”
Hi there,
Thank you for sharing your experience and spreading the word about us here at Twentyeight! It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and I'm so glad we've been able to help make accessing your medication an efficient, seamless experience. Our Care Team is ready to help at anytime via text, email, or live chat and we aim to respond within 1 business day. Thanks so much for shouting them out!
Please feel free to contact us at contact@twentyeighthealth.com if you have any questions or concerns in the future -- we're happy to help. :)
Sincerely,
Kelsey (she/her)
“Despite Seeing The Reviews Here, I Had A Great Experience With Twentyeight I Needed Birth Control And Couldn’t Get In To See A GYN The Process Was Super Easy My Insurance Gave A Problem Which I Figured Would Happen But They Fixed It For Me I Never Did Delivery Service Before Them So They Still Called It In To A Local Pharmacy Where I Picked It Up And Then Waited For My 90Day Supply To Arrive And It’s Never Missed Ever Since Or Been An Issue I Would Recommend This To Anyone Who Wants Easy Birth Control Delivered At Their Door!”
Hi Destiny,
Thank you for sharing your experience with our service! I'm so glad to hear we were able to help you access the medication you need through a local pharmacy, despite a few insurance hiccups! We're committed to seamless experiences and really appreciate you amplifying our mission!
We're happy to have you here at Twentyeight and look forward to serving you in the future! Please feel free to contact us at contact@twentyeighthealth.com if you have any questions. We're happy to help :)
Sincerely,
Kelsey (she/her)
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a seamless experience with our service, and that there seems to be an unresolved billing and/or delivery issue. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“I would leave NEGATIVE stars if I could. I am begging you not to use this service. Their yearly cost went up (no exaggeration) 6 times what it used to be this year. They have purposely given me the wrong medication and told me to change it I need to pay them a fee. They have also IGNORED all emails and texts I’ve sent in regards to canceling my subscription. Horrible company.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to be a misunderstanding with your medication as well as a disconnect in communication with our Care Team. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
