Hi there,
Thank you so much for sharing your experience! I'm so glad to hear our amazing Care Team has helped make accessing your medication efficient and hassle-free. It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and we truly appreciate you spreading the word.
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
“I originally came from The Pill Club and had to transition to Twentyeight Health since it closed down but the staff at Twentyeight has been nothing but helpful and informative to me! i have the basic plan which doesn't include doctor consultation or the ability to change prescriptions but if i stick with my current prescription and have no issues then i'm good to go! Nicole has been helpful with changing my pharmacy since my insurance doesn't cover delivery with their pharmacy, so i have it changed to be picked up at my pharmacy instead. I appreciate their time and efforts!”
Hi Iuli,
Thank you for sharing your experience! I'm so happy to hear our Care Team has supported you, and that the amazing Nicole has ensured you're all set to receive refills at your local pharmacy moving forward!
Also, we really appreciate you highlighting the differences in our Care Plan features. We recognize the Standard Care Plan may not fit everyone's needs year-round. If you'd like to remain on the Basic Care Plan, you can always upgrade to Standard for just one month at $12.99 when it's time to renew your prescription. This option actually makes renewal lower cost than our previous 'annual evaluation fee' ($26) as well as many of our competitors! If you have any questions or concerns when it's time to renew, just let us know and we'll ensure your account is set up per your preferences. Additional information on our Care Plan options is available on our website: https://www.twentyeighthealth.com/faq#Subscription-Plans
Again, we're really grateful for the opportunity to provide you with the care you deserve. Feel free to reach out at anytime in the future and we'll be here for you! :)
Sincerely,
Kelsey (she/her)
“Speedy delivery, responsive customer service that makes me feel seen, heard, and understood, works with insurance coverage, like Medicaid. (I received a gift card in exchange for my review.)”
Hi Shayla,
Thanks so much for sharing your honest experience to spread the word about our service! I'm glad to hear that we've been able to make accessing the medication you need a hassle-free experience, and that your experience with our amazing Care Team has aligned with our mission and values.
Please feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help.
Sincerely,
Kelsey (she/her)
“Very quick & convenient.. there was alittle delay in my order but it got cleared up quick that to them replying in a timely matter. Got it ship to me quick as well. Gave them 5 stars friendly & profession staff.. thanks”
Hi Alexis,
Thanks so much for sharing your experience with our service! We really appreciate your patience and understanding despite the initial hiccup. I'm glad to hear you received your medication quickly and had a great experience with our awesome Care Team. It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and we so appreciate you spreading the word!
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help. :)
Sincerely,
Kelsey (she/her)
Sincerely,
Kelsey
“So grateful for this company! I couldn't see the same doctor anymore once I turned 26 and aged out of my parent's insurance, but this was so much easier than finding a new OBGYN. Plus I didn't have to deal with long appointment waits!”
Hi Liz,
Thanks so much for sharing your experience with our service! I'm so glad to hear we were able to help you access the medication you need without any hassle. It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and we so appreciate you spreading the word!
Please feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
“I don’t have a car so it’s expensive and stressful for me to go to appointments and the pharmacy. It was a huge relief to have a years supply delivered and covered by my insurance, so I was all set for the full year. The doctor was kind and approachable!”
Hi there,
Thank you for sharing your experience at Twentyeight! I'm so glad to hear we were able to make accessing the medication you need a convenient, hassle-free experience. And thank you for shouting out your doctor! We have an amazing team of high quality, empowering, licensed doctors and nurse practitioners who are passionate about women’s health and increasing healthcare access.
We so appreciate you spreading the word about us here at Twentyeight, and look forward to serving you in the future! Feel free to reach out at anytime - we'll be here for you.
Sincerely,
Kelsey (she/her)
“Super helpful team and quick deliveries - they are really sweet! Deliveries are always on time and it's a relief not to have to go to the pharmacy anymore”
Hi Sofia,
Thanks so much for sharing your experience! It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and we so appreciate you spreading the word. I'm glad to hear we've helped make accessing the medication you need an efficient, seamless experience.
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help. :)
Sincerely,
Kelsey (she/her)
Hi Amanda,
Thank you for sharing your experience with our service! I'm so glad you've had a positive experience accessing the medication you need through our fast, free & discreet mail deliveries.
We look forward to serving you in the future! Feel free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help. :)
Sincerely,
Kelsey (she/her)
“I love using Twentyeight Health. I never had a problem with them! They always send me prescription on time and always inform me when they're on their way. Every time I live chat they answer pretty quickly!”
Hi there,
Thank you for sharing your experience and spreading the word about us here at Twentyeight! It's our mission to make reproductive and sexual healthcare more affordable and accessible for all, and I'm so glad we've been able to help make accessing your medication an efficient, seamless experience. Our Care Team is ready to help at anytime via text, email, or live chat and we aim to respond within 1 business day. Thanks so much for shouting them out!
Please feel free to contact us at contact@twentyeighthealth.com if you have any questions or concerns in the future -- we're happy to help. :)
Sincerely,
Kelsey (she/her)
“Despite Seeing The Reviews Here, I Had A Great Experience With Twentyeight I Needed Birth Control And Couldn’t Get In To See A GYN The Process Was Super Easy My Insurance Gave A Problem Which I Figured Would Happen But They Fixed It For Me I Never Did Delivery Service Before Them So They Still Called It In To A Local Pharmacy Where I Picked It Up And Then Waited For My 90Day Supply To Arrive And It’s Never Missed Ever Since Or Been An Issue I Would Recommend This To Anyone Who Wants Easy Birth Control Delivered At Their Door!”
Hi Destiny,
Thank you for sharing your experience with our service! I'm so glad to hear we were able to help you access the medication you need through a local pharmacy, despite a few insurance hiccups! We're committed to seamless experiences and really appreciate you amplifying our mission!
We're happy to have you here at Twentyeight and look forward to serving you in the future! Please feel free to contact us at contact@twentyeighthealth.com if you have any questions. We're happy to help :)
Sincerely,
Kelsey (she/her)
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a seamless experience with our service, and that there seems to be an unresolved billing and/or delivery issue. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“I would leave NEGATIVE stars if I could. I am begging you not to use this service. Their yearly cost went up (no exaggeration) 6 times what it used to be this year. They have purposely given me the wrong medication and told me to change it I need to pay them a fee. They have also IGNORED all emails and texts I’ve sent in regards to canceling my subscription. Horrible company.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to be a misunderstanding with your medication as well as a disconnect in communication with our Care Team. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“Horrible Experience!! I used simple health until twenty eight health took them over. I’ve only had one or two successful orders since it became twenty eight health. I recently noticed I was running low on birth control and they had not sent another pack. I checked their website and found out my subscription was canceled with no warning whatsoever. I reached out to customer service who told me it most likely got cancelled because my insurance changed…. To which I responded that my insurance did not change. When I then said I need a refill they said okay we will restart your subscription and send a refill! They then filed a claim with my insurance and did not fill my prescription and denied filling the claim (even though my insurance literally has it on file). Trying to speak to anyone is damn near impossible. They do not have a phone number just chats and emails that take forever to get a response and when you do finally get a response they will avoid all of your questions and concerns.”
“I was randomly charged and sent birth control four months after I cancelled my prescription. The billing department decided that since I didn’t cancel my account, I can’t get a refund. I don’t recommend.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there may have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
Hi Sam,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“This is a predatory service. I was transferred from Simple Health to Twentyeight Health. I received a few months of prescription and then I was notified to update my information. After doing so, I was never sent my pill. As a result, I actually got pregnant because of a lapse. Now, months later, after not using this service, I am billed 12.99 for a subscription that I did NOT consent to. Their website makes it difficult to access your own information and delete it. I am requesting a refund and termination of services and my account! Please do not fall for this scam of a company!”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“Do not waste your time with Twentyeight Health. Find a different servicer. The worst customer service I've experienced in nearly any industry. Confusing and frustrating. They took over a month to respond when I first switched over from SimpleHealth. The only thing consistent was that they kept changing the delivery quantity or the delivery date. I have tried to be so patient but now they want to start charging people a monthly subscription out of nowhere.”
Hi Taylor,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support!
However, your experience is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“This company is an absolute joke and nightmare, they let me without birth control for two months without notice. Terrible costumer service. Charged me without letting me know l and without my consent $12.99 because now is going to be their monthly subscription.
Waste of money, time and canceled everything with them.”
Hi Sofia,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that it seems you did not have a positive experience with our service due to delivery issues and the implementation of our new monthly subscription plans. This is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“DO NOT USE twenty eight health! They are an absolute joke!!
I was a customer of simple health before they changed to twenty eight. I have had nothing but issues since they changed! They were constantly late on sending my prescription! I take birth control pills daily so it is very important to continuously take them or you have to use extra protection for up to several weeks. I can NOT get pregnant again due to health issues. I would message them to try to have it sent out sooner they'd tell me they would but never did. My last straw was when I got into my account and realized my prescription with them lapsed but I never received a notification telling me!! I have 5 pills left until I need more and there is no way I can get a refill in time. I am done with this company! Do NOT use twenty eight health!”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service and delivery delays during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, your experience is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
