“I have been using this site for a very long time. When I requested a change from the pill to the patch, I was told that I have to upgrade my subscription in order to request a change in my prescription. In my opinion, that's insane. If you ever have a problem with your brand, you have to pay 4x extra just to switch to something else. When I stated I would be cancelling my subscription and would like to leave a review, the representative repetitively ignored me. Luckily I did some digging and found the review page on my own. No one should ever have to pass a paywall just to switch brands. What a ridiculous concept.”
Hi there,
Thank you for sharing your experience with our service. We aim to be as transparent as possible when it comes to the out of pocket costs associated with using our service, and I truly apologize for any inconvenience or frustration regarding the brand change process. I hope I can provide additional context and best assist.
I can clarify that the $12.99 fee covers the provider's time to review your information and write a new prescription, if eligible. However, we definitely don't want pricing to be a barrier to anyone accessing the care they need. We are always glad to help to the best of our ability in the event this fee is prohibitive to continuity of your care.
Your initial conversation was escalated to our Escalations Department by my colleague so we could further review and assist. This can cause an additional 12-24 hour response time, depending on volume. We truly apologize for any delay but appreciate your patience.
I've reached out to you through Reviews.io, and via email, in the hopes of connecting with you personally as well to ensure this concern has been resolved to your satisfaction, and look forward to hearing back!
Sincerely,
Kelsey (she/her)
“Twentyeight Health was and is just simply there when I need them. Swift email replies, making each transaction tailored to my needs and in private. I’m happy with my choice in Twentyeight Health. Thanks guys!!”
Hi Fallon,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has ensured you've received the seamless, discreet care you deserve and stayed up to date!
We truly appreciate having you as part of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
Hi Lisa,
Thanks so much for sharing your experience with our service.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Bri ensured you had a seamless experience accessing the care you need!
We truly appreciate having you as part of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
Hi Nicole,
It was so great to speak with you. Thanks so much for sharing your experience with our service.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear the I was able to ensure your experience was as seamless as possible.
We truly appreciate having you as part of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
“I recently used Twentyeight Health to get birth control online and this service is so easy to use and works with my health insurance without me physically going in to the doctors office. The customer service I received from Marilu was exceptional, so was so sweet and supportive and has been sending me updates via email regarding my prescription and I appreciate the extra step she’s insured to show she cares. I definitely recommend using this service for your sexual health.”
Hi Natalie,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear the amazing Marilu from our Care Team has ensured you've received the care you deserve, and has ensured you've stayed up to date!
We truly appreciate having you as part of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
“They provided excellent customer service when I had a question about my health insurance. They answered my question quickly and provided a thorough answer. Queen assisted me with my concern..”
Hi Linda,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear the amazing Queen from our Care Team has ensured you've received the care you deserve, and all your questions were answered!
We truly appreciate having you as part of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
“From the moment I contacted them, they were responsive and accommodating. The quality of their work is exceptional. May Ann from the care team was amazing.”
Hi there,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our amazing Care Team has ensured you've received the care you deserve.
We truly appreciate having you as part of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
Hi there,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has always ensured you've received the care you deserve.
We're grateful to have you as part of our community! Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
Hi Brigitte,
Thanks so much for sharing your experience using our service! We're always looking to expand services and insurance coverage, and we truly appreciate this feedback.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad we've been able to provide you with the level of care you deserve.
We truly appreciate you spreading the love! Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
Hi Jessica,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear the amazing Hannah from our Care Team has ensured you've received the care you deserve.
We truly appreciate you spreading the love! Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
“When I needed help having a question about my refill and when it was arriving, I had someone named May who was so beyond sweet and answered all my questions I had and was super helpful! i’m so thankful for the staff at twentyeight health for being beyond helpful and answering quickly as well!”
Hi Deanna,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear the amazing May from our Care Team ensured all your questions were answered so you could receive the care you deserve.
We truly appreciate having you as part of our community! Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
Hi there,
Thanks so much for sharing your experience using our service, and shouting out our insurance offerings!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear we've ensured you received the care you deserve.
We truly appreciate you spreading the love! Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
Hi Reese,
Thanks so much for sharing your experience using our service for the past year! We're so grateful to have you in our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Marilu from our amazing Care Team was able to assist with your refill issue, and ensure you were able to continue receiving the care you deserve.
We truly appreciate you spreading the love! Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help! :)
Sincerely,
Kelsey (she/her)
Hi there,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Queen from our Care Team was able to assist and ensure you received the care you deserve.
We truly appreciate having you as a dedicated member of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“Great Company and easy to order what you need, no more problems in going to a dr appointment to get a refill, i had a doubt and Nicole from your Care Team was great in helping me out.”
Hi Jocelyn,
Thanks so much for sharing your experience with our service after having trouble getting your prescription filled with your in-person provider!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Nicole from our Care Team was able to assist.
We truly appreciate having you as a dedicated member of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“Love Twentyeight Health and all their services. I appreciate the quick responses from customer service to the providers. Special thank you to Queen who helped me answer my questions.”
Hi there,
Thanks so much for sharing your experience with our service for the past few years!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Queen from our Care Team provided you with the care you deserve.
We truly appreciate having you as a dedicated member of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“I have used twentyeight health for a few years and have never had an issue. They are upfront about the price and how to get a refund and return a product. During my recent customer service experience Ana was pleasant and helpful. I needed to transfer my prescription, which I thought would take a while. She got it transfered in just a few moments which allowed for no interruptions to my medication. she was very efficient and helpful.”
Hi Kristin,
Thanks so much for sharing your experience with our service for the past few years!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team was able to assist with seamlessly transferring your prescription!
We truly appreciate having you as a dedicated member of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“Everyone was so sweet and patient with me when I was asking 1 million questions, even questions about my account because I barely knew how to use it lol
I also were very communicative when it came to my BC options / brands ect.
will be sticking by you all❤️”
Hi Mack,
Thanks so much for sharing your experience getting started with us!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team was able to assist with any hiccups and ensure your start with our service was as seamless as possible!
We truly appreciate having you as a dedicated member of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
Sincerely,
Kelsey (she/her)
“I'm new to Twentyeight Health and everyone has been wonderful! Ms. Perez the provider and Ken from customer service are great! So glad I choose to give Twentyeight Health a try!”
Hi Mac,
Thanks so much for sharing your experience getting started with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Dr. Perez from our Clinical Team and the amazing Ken from our Care Team has ensured this is the case for you.
We truly appreciate having you as part of our community. Please free to reach out at anytime via email at contact@twentyeighthealth.com or by text at 929-352-0060 - we're happy to help!
PS - Is there anything we could have done to make your experience 5-star worthy? If so, please let us know as that's our goal! :)
Sincerely,
Kelsey (she/her)
