“I was a member of Simple Health before it was bought by 28H. My prescription had lapsed so I never signed up with 28H. Over a year later they signed me up for a $12.99 a month subscription plan that I was totally unaware of, using my credit card information from when I had a prescription from Simple Health. I don’t even have an account on their website that I can go on to cancel. I didn’t realize for months, unfortunately. I will be contacting the Texas Attorney General about this fraudulent activity.”
Hi there,
Thank you for sharing your experience with us! We aim to be as transparent as possible when it comes to the out of pocket costs associated with using our service, and I truly apologize for any frustration or confusion after your information was transferred to our service from SimpleHealth in 2023.
I understand you were able to connect with my colleague Lashonda yesterday, who assisted with cancelling your account and refunding all previous transactions with our service.
I've reached out to you through Reviews.io in the hopes of connecting with you personally as well to ensure this concern has been resolved to your satisfaction, and look forward to hearing back!
Sincerely,
Kelsey (she/her)
“They sent me the wrong medication which is a pill I can’t take because it makes me so nauseous. Even though I offered to send the packs back to try and vet the right ones sent with me, their only solution had been that I pay for new ones out of pocket. I pay twentyeight health for a subscription already and now I haven’t had my pills in weeks because they won’t fix their mistake.”
Hi Angela,
Thank you for reaching out and sharing your experience with our service. My name is Kelsey and I’m a member of the Escalations Department here at Twentyeight Health. I'm so sorry to hear about any frustration regarding your recent refill. I've reached out to you directly through Reviews.io requesting additional info so I can further review.
Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward.
Please feel free to reach out at any time and we will be glad to assist.
Sincerely,
Kelsey (she/her)
“Switched from Basic Plan ($0) to Standard plan ($12.99) without customer consent. Opted out, switched back to basic, then suddenly switched again and charged monthly several months later - again, WITHOUT consent.”
Hi Tiffany,
Thank you for sharing your experience with us! We aim to be as transparent as possible when it comes to the out of pocket costs associated with using our service, and I truly apologize for any disappointment.
We recognize that our monthly subscription plan is a big change and truly apologize for any inconvenience. While being on the Standard Care Plan at $12.99/month is required to renew, you can always downgrade back to the Basic Care Plan at $0/month after a new prescription is written so you can continue receiving deliveries at no additional cost.
It does sound like there may have been a technical error as we wouldn't expect you to be upgraded to our Standard Care Plan without being informed.
I've reached out to you through Reviews.io to further review and assist if possible, and look forward to hearing back!
Sincerely,
Kelsey (she/her)
“I was forced to use them for a short amount of time after The Pill Club closed. They didn't offer service in my state, but I was still automatically transferred over since they might some day. That didn't make any sense to me so I ended my "membership" (it was difficult, but I don't remember specifics). I left a review on another site with my bad experience and they tried to have it removed even though everything I said was accurate to my experience. It was not removed. To this day, SEVERAL YEARS LATER, I still receive spam from them even though I have unsubscribed several dozen times, and have contacted them about this problem too. I now use a cheaper service that actually cares about women's health, is actually offered in my state, and doesn't ONLY care about money.”
“There should be a ZERO option. Awful awful communication and customer service, and they only respond through text or email. I signed up to receive birth control, and was never messaged with a follow up. I honestly forgot all about this company because of the zero engagement until I saw that I was billed $12.99 for a subscription fee. Keep in mind, I have not even signed in once since signing up so I'm so confused what trial they even offer since no one even contacted me. When I emailed, the person "Jay" was very passive aggressive and said she cannot offer me a refund because I agreed to be charged. Never once have I ever received such terrible customer service from a company, and this is supposed to be some woman liberation "woke" company that's sooo with the times.”
Hi Cindy,
Thank you for reaching out and sharing your experience with our service. My name is Kelsey and I’m a member of the Escalations Department here at Twentyeight Health. I apologize for this delayed reply — I know we spoke at length about this concern via email in November and am glad to confirm I was able to fully resolve this issue to your satisfaction. I truly appreciate your patience and understanding despite any inconvenience or confusion.
Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward.
Please feel free to reach out at any time in the future and we will be glad to assist. Otherwise, for now, I hope you have a great start to the new year.
Sincerely,
Kelsey (she/her)
“If there was a negative number I would give it to them! I've been waiting for my birth control to be delivered for a week and half. All I've been given is emails that are sent out as mass emails to pretend that they're going to help and I've received zero calls zero text zero emails with a result to receiving my prescription this company is the worst at customer service the worst at being customer friendly because no one answers you don't ever listen or hear a live human on the other end of the phone! Go to another company that doesn't lie, ignore and doesn't care about your health. I have a severe menstrual period that has me bed bound if I don't have my birth control patch.”
Hi there,
Thank you for reaching out and sharing your experience with our service. My name is Kelsey and I’m a member of the Escalations Department here at Twentyeight Health. I sincerely apologize for any delay in response, but am hopeful that this concern was able to be promptly resolved by our Care Team. I’ve reached out to you via Reviews.io to learn more about your experience and ensure that this issue was resolved.
I’m sorry to hear that you experienced a delay with your medication deliveries, this is not up to our standards. Our Care Team is always glad to help troubleshoot delivery issues or set up one-time refills for same-day pick up at a local pharmacy in the event of a delivery issue or delay. While our phone line was not active at the time of this review, we’re always listening to our community’s needs and have recently reopened our phone lines to better support our customers.
Our mission is to empower individuals with trusted information, affordable access and convenience for their reproductive and sexual health. As such, we are committed to learning from this experience to make sure we create a seamless experience for you and all of our customers moving forward.
Sincerely,
Kelsey (she/her)
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a seamless experience with our service, and that there seems to be an unresolved billing and/or delivery issue. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“I would leave NEGATIVE stars if I could. I am begging you not to use this service. Their yearly cost went up (no exaggeration) 6 times what it used to be this year. They have purposely given me the wrong medication and told me to change it I need to pay them a fee. They have also IGNORED all emails and texts I’ve sent in regards to canceling my subscription. Horrible company.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to be a misunderstanding with your medication as well as a disconnect in communication with our Care Team. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“Horrible Experience!! I used simple health until twenty eight health took them over. I’ve only had one or two successful orders since it became twenty eight health. I recently noticed I was running low on birth control and they had not sent another pack. I checked their website and found out my subscription was canceled with no warning whatsoever. I reached out to customer service who told me it most likely got cancelled because my insurance changed…. To which I responded that my insurance did not change. When I then said I need a refill they said okay we will restart your subscription and send a refill! They then filed a claim with my insurance and did not fill my prescription and denied filling the claim (even though my insurance literally has it on file). Trying to speak to anyone is damn near impossible. They do not have a phone number just chats and emails that take forever to get a response and when you do finally get a response they will avoid all of your questions and concerns.”
“I was randomly charged and sent birth control four months after I cancelled my prescription. The billing department decided that since I didn’t cancel my account, I can’t get a refund. I don’t recommend.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there may have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
Hi Sam,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“This is a predatory service. I was transferred from Simple Health to Twentyeight Health. I received a few months of prescription and then I was notified to update my information. After doing so, I was never sent my pill. As a result, I actually got pregnant because of a lapse. Now, months later, after not using this service, I am billed 12.99 for a subscription that I did NOT consent to. Their website makes it difficult to access your own information and delete it. I am requesting a refund and termination of services and my account! Please do not fall for this scam of a company!”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you have not had a positive experience with our service, and that there seems to have been a billing error. That's definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“Do not waste your time with Twentyeight Health. Find a different servicer. The worst customer service I've experienced in nearly any industry. Confusing and frustrating. They took over a month to respond when I first switched over from SimpleHealth. The only thing consistent was that they kept changing the delivery quantity or the delivery date. I have tried to be so patient but now they want to start charging people a monthly subscription out of nowhere.”
Hi Taylor,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support!
However, your experience is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“This company is an absolute joke and nightmare, they let me without birth control for two months without notice. Terrible costumer service. Charged me without letting me know l and without my consent $12.99 because now is going to be their monthly subscription.
Waste of money, time and canceled everything with them.”
Hi Sofia,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences with our service. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that it seems you did not have a positive experience with our service due to delivery issues and the implementation of our new monthly subscription plans. This is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“DO NOT USE twenty eight health! They are an absolute joke!!
I was a customer of simple health before they changed to twenty eight. I have had nothing but issues since they changed! They were constantly late on sending my prescription! I take birth control pills daily so it is very important to continuously take them or you have to use extra protection for up to several weeks. I can NOT get pregnant again due to health issues. I would message them to try to have it sent out sooner they'd tell me they would but never did. My last straw was when I got into my account and realized my prescription with them lapsed but I never received a notification telling me!! I have 5 pills left until I need more and there is no way I can get a refill in time. I am done with this company! Do NOT use twenty eight health!”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service and delivery delays during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, your experience is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
“Got transferred over from the Pill Club, response times take days and even then it takes multiple emails of back and forth to get real answers about shipments, not just default copy+paste answers.
I moved to a different city, updated my address and emailed to confirm that my address was changed. For MONTHS they've continued sending the package to the old address (despite constant emails and reaching out), and after being told multiple different stories about my delivery, I finally got a shipment to my correct address a few weeks ago. I received an email informing me of my upcoming shipment, and it getting sent to the old address AGAIN, despite telling multiple people the correct address and being told that the information was updated properly. Beyond infuriating, and despite sending an email about their mistake again, I likely won't get a response for days anyways.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from The Pill Club. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, your experience is definitely not up to our standards and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern has been fully resolved at this time.
Sincerely,
Kelsey (she/her)
“I was transferred from SimpleHealth (which I'd used for three years & loved) and found Twentyeight to be chaotic, frustrating, and unhelpful-- when they'd respond at all. I thought they'd get it under control after they'd had time to absorb all the new patients, but it has been almost a year now and I'm quitting now, after several months in a row of new delays. All communication with them is still slow, onerous, and opaque. Last month I got an email that my insurance needed updating; I checked it and let them know it was correct; and then had to go through that process two more times. I finally said I would just pay out of pocket to get my BC fast and follow up with my insurance to find out what was wrong when the newest CS rep told me, no, wait, actually it went through fine. She didn't tell me what the issue or solution was, which would've been super helpful because I'm having exactly the same problem again this month. Having to solve the exact same problems over and over is a recurrent theme-- Twentyeight does not seem to learn from experience, like repeatedly asking my insurance to approve 3 packs of Norethindrone at a time even though they will only approve 1 pack at a time.
I'm done. I gave them time to improve, but almost a year later, they're exactly as incompetent.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service and delivery delays during this time. We've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, the delays you experienced post-transition is definitely not up to our standards, and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
“CONSISTENTLY behind on sending out prescription, causing patients to be several days late. Saying need a review done when already done, doctor just "missed it". Prescription not rewritten as promised causing insurance delays. Just do not bother with this company. Go elsewhere!!!”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response as we were unaware many of our customers were using this platform to share their experiences. We're committed to responding to all reviews, positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service. Our Care Team is committed to providing the highest level of prompt, efficient, and seamless support and the delays you experienced aren't up to our standards. I truly apologize for any frustration or disappointment and have reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
“Twenty eight health took over Simply Health. Simply Health was a smooth experience. Twenty eight Health is a nightmare. They simply don’t send your refill (mine is now more than 2 months late). They don’t respond to texts or emails. You can speak to anyone as their number just goes to a record message telling you to text them. There is no service. I wonder if they have gone out of business.”
Hi there,
Thank you for sharing your experience. My name is Kelsey and I'm a member of our Escalations Department here at Twentyeight Health. I want to first truly apologize for this delayed response. We were unaware many of our customers were using this platform to share their experiences, but are committed to responding to all reviews, both positive and negative, and thoughtfully considering feedback from our customers.
With this in mind, I'm so sorry to hear that you did not have a positive experience with our service during your transition of care from SimpleHealth. As you mentioned, in 2023 we provided continuity of care for thousands of folks from SimpleHealth and The Pill Club when those companies wound down their operations. This caused an unprecedented increase in volume and we completely acknowledge many of our customers experienced less than stellar service and delivery delays during this time. Also, due to increased volume our phone line was not active during this transition period but we look forward to once again offering phone based support in the near future. Please know we've since taken steps to add additional associates to our Care Team and have adjusted many of our processes to ensure we're providing the highest level of prompt, efficient, and seamless support.
However, the delays you experienced post-transition are definitely not up to our standards, and I completely understand your frustration here. I’ve reached out to you privately through Reviews.io in the hopes of ensuring your concern was fully resolved.
Sincerely,
Kelsey (she/her)
