“Twinkl advertising is very deceiving as it promotes over 15000 items. I acquired the Twinkl Ultimate membership with unlimited downloads. Yet the fine print "hidden" away is the limit of downloads.
You can't say unlimited on the subscription details and then have a limit on the t&c. When discovering this paradox. Same day, hours after signing. I requested a cancellation and refund. Only to be told I did too many downloads on my Twinkl Ultimate membership with unlimited downloads. The message left was there was going to be an attempt to give me my annual subscription refund minus one month. Paying me 11 months back . Again another paradox as there's one month offer on buying the Twinkl Ultimate membership. Disappointed is the key word.”
“Excellent customer service! I am no longer teaching and had to contact the team about cancelling my membership. I sent them an email and they responded right away and had the issue resolved in no time! Such a fantastic company that really cares about their clients!
Whilst I was teaching, the resources they had saved me so much time and energy. The lessons were always high quality and so engaging for the children. I would recommend them in a heartbeat!”
“Twinkl Industry of Hope
When I lost hope, I found Twinkl, they took me, they gave me psychological support, they gave me hope that I wasn't aloneŘŚMy tears came down against my will, with joy when I felt that someone understood me.”
“I had a very quick response from Georgia to my request for an online chat. She was able to resolve my membership problem very quickly and efficiently, which I really appreciated. Thank you Georgia and the Twinkl team!”
“An excellent service as always. My query was dealt with very quickly and efficiently with great advice and support. Nothing appears too much trouble.”
“I am really grateful to Georgia for helping me to retrieve my account (I couldn't remember my email, my password, everything!!!)
thank you so much Georgia T.
Regards,
Joanne”
“Great customer service team. Love how many free stuff they have. I've especially enjoyed using Twinkl's collaboration artwork with the students. Students always love the final result. Only wish there are more Canadian content.”
“I can't renew my subscription because Russia has been cut off from visa, mastercard and Paypal payments. Twinkl have been kind enough to provide my students and me 1 month of subscription for free. The learning process must go on, and I want to thank Twinkl for this kindness”
“Twinkl is the best resource site I have ever found! They have absolutely everything you could possibly need. Their customer service team is incredible too. They are quick to assist and fix any problem!”
“I am a primary school teacher currently on maternity leave. Apart from using twinkl regularly while teaching, my review is in relation to their amazing customer service. Due to having the automatic renewal box ticket, my twinkl membership recently renewed and this years fee was deducted from my account. This was my mistake, but being on maternity leave for the rest of this year, I emailed to see if there was any possibility of a refund. Within a few minutes, I had a reply from one of their team advising that a refund would be forthcoming due to my situation and the fact they could see that I hadn’t accessed my account this year.
Couldn’t ask for better service and understanding of my situation.”
“Lou was absolutely fantastic today, helping me access my account after old email addresses and lost passwords left me a bit frazzled and unable to get on. She even extended the time I'd lost. And all with a lovely attitude. Thank you!!”
