“Twinkl sorted out a problem of a payment on a duplicate account that belonged to me. I had been worried that I would lose my money. The lady was extremely friendly and helpful. She sorted out the problem quickly.”
“Twinkl is a fantastic site. Full of useful ideas to keep children entertained. As a teacher I find the planning resources invaluable and would recommend them to all. I recently needed to contact twinkl and Em the young lady I spoke to was a delight. Friendly, helpful and courteous.”
“Thank you to Georgia who was very understanding and helped me with my membership problems. She was easy to communicate with and I felt she understood my problem. Just like the resources - the customer services and support at TWINKL are top notch!”
“I have to be quick but had Georgia helping me this morn . She was brilliant, listened and sorted the prob in no time thanks a mill; give her a raise.”
“I spoke to a lady called Georgia thismorning, to help me find a planner I seen on Facebook, I couldn't find it anywhere, after a quick conversation with Georgia she sent me the link and its now printing out 😍”
“Hi,
I spoke to Catherine today and she was very professional and solved my issue in few minutes. She is indeed an asset to your organisation with great customer service skills.
The kind of response I got from Catherine made me recommend Twinkl to my other friends. Keep up the good work Catherine
Best Wishes”
“Excellent communication from Ashley regarding Book Club this evening. Subscription to Twinkl is worth every penny. Fantastic for all years with so much to choose from.
Would highly recommend Twinkl resources. Thank you”
“Great place to find resources to use in the class as well as for home schooling. I used Twinkl as a class teacher for year 2 and now I am using it in my homeschool for my FS1 and year 3 children. If you are a homeschooling teacher like me who wants to plan lessons for your children using curriculum outcomes this is great subscription to have.
And they are always quick to respond to any questions that you have about editing a resource.”
“As I was looking for a internet safe website, I have heard other parents talking about, twinkle. So I got it up and it was encouraging me to teach more. I'me so delighted to be part of this woundifull gang!”
“I had a super fast and helpful response from Fed today. Somehow I created and paid for two subscriptions, I supplied both of the email addresses and Fed responded to my email within minutes and had it all sorted out for me. The email responses were straight to the point and Fed sorted out my problem and answered everything I needed to know.
It's great to know that when you purchase a subscription from Twinkl, not only do you receive quality resources but outstanding customer service. You guys are amazing!”
“I had a problem with my subscription payment and Twinkl politely notified me about this. They permitted me to have an extension as I couldn't get to the bank and were extremely understanding and kind.”
“Many thanks to Twinkle for such a prompt response to our school team's request. Knowledgeable Twinkle staff, effective ways of solving customer issues, fairly quickly. Patient and attentive Help Desk associates. Thank you.”
“I accidentally selected the wrong subscription and was helped very quickly. Georgia responded to my emails professionally and informatively. My questions were answered with detail and I didn't need to follow up. Faultless customer service! Thank you so much Georgia!”
