“Whilst trying to work out a missing template and not getting anywhere on my own, I went to the care centre and even though I am in a different country, I was able to get assistance really quickly. I got the template sent to me easily and then while I was there I asked another question about getting a black and white template for a different task. The lady said it wasn't there but would get their team onto it. About 2 minutes later, I received an email, where they had found what I was looking for and then emailed it to me. It was such great service. I am a full member and come to this site first for most of my teaching requirements and it never fails to give me something. It is the best money I spend on a subscription. Thank you very much Twinkl and all the people who assist.”
“Twinkl has been so supportive! I accidentally created two accounts (completely my fault), which saw me paying double the price. As soon as I realised, they were very happy to refund me the money for one of the accounts, knowing it was no fault of their own.
As a teacher, I also find their resources to be the best, most detailed and curriculum based resources out there.
I’ll be a member for many years to come!”
“Twinkl is an amazing site for educators because it provides a wide range of user-friendly resources. I have always found what I am looking for. Recently I had a query and it was dealt with promptly, efficiently, and in a friendly manner. I would highly recommend this site to educators like myself! Keep up the awesome work Twinkl team!!”
“Not only for the amazing resources and especially the wellbeing resources which have been a huge help to my family, the customer support team are brilliant. I emailed twinkl and within a few minutes Georgia emailed me back answering all my questions and concerns.”
“Fantastic help and great resources. Always there when you need any kind of help. Many thanks to Laura and Lisa for all your help today, and keep up the great work you do to help all educational establishments”
“Amazing customer service and value. They made a an amazing resource for my kinder class and their interests that would have taken me ages to have made on my own!”
“Excellent customer service; my query was answered and dealt with swiftly and efficiently. Twinkl resources are an invaluable tool for any teacher- so easily accessible and perfectly pitched for all class/age levels. Thank you Twinkl!”
“Twinkl is very responsive, even when they do not have something you need they will go out of their way to find a solution. Unlike Teacherspayteachers, this source has quality materials sorted in a systematic way and serves a universal learning system, such as inclusion, culturally responsive, cross-curricular, and seasonally themed resources.”
“Twinkl advertising is very deceiving as it promotes over 15000 items. I acquired the Twinkl Ultimate membership with unlimited downloads. Yet the fine print "hidden" away is the limit of downloads.
You can't say unlimited on the subscription details and then have a limit on the t&c. When discovering this paradox. Same day, hours after signing. I requested a cancellation and refund. Only to be told I did too many downloads on my Twinkl Ultimate membership with unlimited downloads. The message left was there was going to be an attempt to give me my annual subscription refund minus one month. Paying me 11 months back . Again another paradox as there's one month offer on buying the Twinkl Ultimate membership. Disappointed is the key word.”
“Excellent customer service! I am no longer teaching and had to contact the team about cancelling my membership. I sent them an email and they responded right away and had the issue resolved in no time! Such a fantastic company that really cares about their clients!
Whilst I was teaching, the resources they had saved me so much time and energy. The lessons were always high quality and so engaging for the children. I would recommend them in a heartbeat!”
