“I contacted Twinkl today with a subscription query. Moments later I received an email from Georgia requesting some more information.
Within minutes, my query, with all the relevant information had been passed to the appropriate department. Here's hoping their department is as efficient! Fingers crossed 🤞
Thanks Georgia.”
“I had a new EAL pupil in our primary school from Russia and we were struggling with some of the mathematical vocabulary. I wrote and asked Twinkl. if they had dual-language Year 4 Maths vocab mats which they replied that they didn't. However, a few weeks later they got back in touch and informed me that a Russian person had just joined their team and would translate them, which they did! Outstanding customer service!! Generally, they are so helpful and aware that they are also not perfect and so make changes promptly when something is pointed out.”
“I accessed their customer service regarding an issue accessing my account. It was after hours and I expected it to be answered the next day but was answered immediately.”
“I asked for a resource to show children how to make a call on a locked mobile. 2 very good powerpoints have been made for KS1/2. Very happy with their service on this”
“I can say without fear that Twinkl is the only resource you need for homeschooling or teaching. I used many resources, until I found Twinkl. The customer service is amazing and they have prices set up so that teachers and homeschooler moms can easily afford the service. You are one in a million Twinkl! Thank you!”
“Twinkl made me and my pupils laugh with things and enjoy the activities you have. It is a good thing for teachers to go on and to see what we need to get ready.”
“Twinkle has fantastic resources, just what I was looking for and great customer care. Louise, you are an absolute star. Thanks a lot for your help, much appreciated”
“Had an issue with my account and payment. Accounts team responded very quickly and got the issue resolved. Completely hassle free and end result was fantastic. Great friendly service as ever.”
