“I contacted Twinkl re the TA 2023 Planner. I was answered almost immediately and am more than happy with the response given. Brilliant customer service”
“Twinkl, You have fulfilled your calling in the educational department..
When complaints came in about the system suspending some of the members (including my account) you did immediately respond to the complaints. There was not once a case of unfriendly service. The accounts have been restored and we have been given another chance to download some of your great products for free. What more can I say?
You are a fantastic bunch and I definitely recommend that people join you. Thanks Twinkl team.”
“Twinkl is an amazing online educational website. I look to nowhere else than Twinkl for all the resources I need as a home school mother. I can find everything I need, for every subject! It's super easy to navigate, and I love how each resource provides you with the syllabus outcomes from the curriculum. Also they have great customer service and respond very promptly to emails. Would definitely recommend to all educators!!”
“A brilliant resource for me as a preschool teacher, a childminder, a supportive mum of 2 through junior school, a parent through lockdown and then a 11+ mum. I’ve had various levels membership plans depending on our needs over the last 6 years.Just had to use customer service for the 1st time to stop the auto renewal as it’s my last year as both kids will be at senior school and when using a mobile device you can’t hit the right button to deselect it. It was fantastic customer service and dealt with quickly and efficiently over email.”
“They have been double charging me for months. I’ve sent them copies of the duplicate transactions from my card. They say they can’t find my transactions in their system. Not my problem - they have copies of the transactions. No offers of repayment just continuing to charge and “my manager will back to you in 3 days” nonsense. One wonders whether the overcharge is a deliberate ploy on the basis that amount is small enough not to be noticed. A nice little fraud.”
“We've been using Twinkl as home educators for 3 years. It's been a life saver to say the least.
We love the topics and the lesson plans. Takes some of the pressure off trying to find material to bulk out a subject. Which means we have more time to enjoy learning together.
Would highly recommend Twinkl if home educating or otherwise.
Customer Service is brilliant. Very helpful, knowledgeable and 'wanting to help'”
“Quality teachinh-learning materials, vivid graphics, wide range and a very efficient Twinkl Crae Team excitedme to join Twinkl-the best I 've found thus far!
Keep up the great work!”
“I had an issue with my account and payment. The Twinkle team were able to find the problem I made. And helped me. Thank you Joe and the others that worked on my issue. Thanks Twinkl”
“Georgia was exceptionally helpful this morning, responding to and resolving my query in a matter of minutes. Her customer service was excellent and I was very grateful for the help I received.”
“Excellent quality resources and friendly staff who are always very helpful - Hannah help most recently and resolved my issue very quickly - thank you.”
“Asked for a editable version of a planning booklet for teachers. Within no time at all, they had emailed me to say that it was ready for me to download. Thank you Twinkl 😜”
“I had quite a challenge with accessing my Twinkl account after lots of communication the problem was resolved. They were patient and diligent in addressing the issue. I have been subscribing for nearly 10 years and I have really benefited from the resources. I would recommend this site to any Primary teacher.”
“That's good because I love to asking questions via email to say "Can you give me a free resources please?" I said smartly so you can give me a taster free resources I said "Thank you!" so that was it”
