“When I suggested an addition to an activity they responded quickly and were able to organise this for me in a timely fashion. I love using Twinkl. It is easy to use and makes finding resources when in the middle of a tutoring session very easy.”
“The support they provide in the creation of materials that strengthen academic work is excellent, taking into account the teacher's suggestions and what may be required in the classroom. Thanks a lot!”
“I have some younger students whose attention always wonders if they're not given new activities throughout the class. Twinkle slides and worksheets have been perfect lesson fillers for me. Thank you Twinkle!”
“I discovered Twinkl during the Covid-19 pandemic when I was looking for resources for my learners. Since then, I regularly use the colorful child-friendly educational resources available from Twinkl. I was so impressed when the Twinkl team developed a unique party pack for me. I would definitely recommend them.”
“Human error was made on one of the publications, but, no time was taken to correct it. In fact, an apology was offered had any offence been made, although, none was made.
Truly, very professional service with a huge variety of excellent resources. Thorough care and admiration has been put into producing such great materials.
I hope you’ll continue to produce such great materials for us to use and benefit from.”
“Wonderful. I have found Twinkl to be really conscientious and creative in improving diversity/representation in their resources.
There's a lot of unnoticed(?) white-male bias in learning material from so many different Western organisations/institutions, but when I pointed out some issues and oversights to Twinkl (e.g. author wordsearch where every author was white, famous scientists resource where all the scientists were white and most of them were men), the Twinkl resource team improved the representation in their resources (usually within days, occasionally overnight).
Representation matters, diversity is a good thing, and Twinkl really care about this. Thanks.”
“Twinkl is amazing they respond fast to any email sent and the quality of everything on the website is just perfect I love it as a teacher and as a parent it made my job a lot easier ❤️ Thanks a million 😊 🙏 ❤️”
“Twinkl went above and beyond to enable me to download their fabulous resources!
All staff were understanding caring and most importantly patient to solve my problem with my computer
Well done Twinkl You really are twinkling stars!”
“I contacted Twinkl re the TA 2023 Planner. I was answered almost immediately and am more than happy with the response given. Brilliant customer service”
“Twinkl, You have fulfilled your calling in the educational department..
When complaints came in about the system suspending some of the members (including my account) you did immediately respond to the complaints. There was not once a case of unfriendly service. The accounts have been restored and we have been given another chance to download some of your great products for free. What more can I say?
You are a fantastic bunch and I definitely recommend that people join you. Thanks Twinkl team.”
“Twinkl is an amazing online educational website. I look to nowhere else than Twinkl for all the resources I need as a home school mother. I can find everything I need, for every subject! It's super easy to navigate, and I love how each resource provides you with the syllabus outcomes from the curriculum. Also they have great customer service and respond very promptly to emails. Would definitely recommend to all educators!!”
“A brilliant resource for me as a preschool teacher, a childminder, a supportive mum of 2 through junior school, a parent through lockdown and then a 11+ mum. I’ve had various levels membership plans depending on our needs over the last 6 years.Just had to use customer service for the 1st time to stop the auto renewal as it’s my last year as both kids will be at senior school and when using a mobile device you can’t hit the right button to deselect it. It was fantastic customer service and dealt with quickly and efficiently over email.”
“They have been double charging me for months. I’ve sent them copies of the duplicate transactions from my card. They say they can’t find my transactions in their system. Not my problem - they have copies of the transactions. No offers of repayment just continuing to charge and “my manager will back to you in 3 days” nonsense. One wonders whether the overcharge is a deliberate ploy on the basis that amount is small enough not to be noticed. A nice little fraud.”
“We've been using Twinkl as home educators for 3 years. It's been a life saver to say the least.
We love the topics and the lesson plans. Takes some of the pressure off trying to find material to bulk out a subject. Which means we have more time to enjoy learning together.
Would highly recommend Twinkl if home educating or otherwise.
Customer Service is brilliant. Very helpful, knowledgeable and 'wanting to help'”
