“Twinkl customer service is brilliant. Huge thanks especially to Hannah, who is an absolute star. Their resources are beautifully presented, often differentiated and I can almost always find something to fit in to a lesson.”
“I love using Twinkl. As a primary school teacher, it provides me a variety of activities and worksheets with answer keys. I was recently very happy that I was able to make a request for a resource and Twinkl was very prompt in responding and creating said resource. Thank you”
“As a freelance certified ESL teacher, I am extremely happy with the diverse resources provided by Twinkl. Twinkl makes it easier to differentiate my instruction based on my learners different language and literacy levels. I especially love the visual PowerPoint lessons, which aids in my students’ understanding of new vocabulary and content. I find the product price to be very reasonable, and as a teacher I really appreciate the affordability. I have used Twinkl as a classroom teacher for over 5 years. I love that Twinkl continues to improve and enhance the paper and digital learning materials.”
“I had an issue logging on today. I emailed the help desk. They got back to me quickly and my issue was dealt with. I have used Twinkl resources for many years and would highly recommend their products.”
“Twinkl were very quick and efficient in dealing with a payment query I had. They responded to me quickly and helped me to get a refund as I had accidentally ordered the wrong package. Thank you Twinkl”
“Always been happy with products available and recently have been really impressed with how quickly they were able to help with making changes to my subscription/payments. Super helpful and problem solved really promptly”
“I forgot to cancel automatic payments until I saw it being taken out of my account. When I emailed Twinkl to cancel it, I heard back in a very reasonable time frame and the customer service associate (HUGE shoutout to Emma) was so incredibly helpful! I made a mistake with the email associated with my subscription and she went out of her way to find it for me (along with other accounts that were free that I was linked to- is anyone else this level of teacher tired? Lol). The customer service was absolutely above and beyond. And after, I got an email saying my refund/cancellation had been confirmed within minutes. Outstanding customer service!”
“Excellent customer service from the Twinkl team. Prompt responses via email and staff were able to solve my query effectively. Nothing was too much trouble and I was very impressed with their service. Many thanks”
“Thank you to Pauline as my request to cancel our subscription and refund the amount that was auto renewed from our credit card was followed up and resolved very quickly which was greatly appreciated.”
“Tuve una excelente acogida a mi solicitud. El personal de soporte respondió muy amablemente y rápido a mi solicitud resolviéndolo rápidamente ¡Gracias!”
“The support staff were so quick to respond, my query was resolved so promptly. They were kind, helpful, respectful and professional. To add, the resources are fabulous. Thank you Twinkl Staff!”
“I have been using twinkl for years as a childminder, TA and currently as Trainee teacher. I contacted them on a Saturday with a discount request as a trainee. I received a swift response from "Emma" . The outcome was very positive. I really appreciate it.”
“I left one job and was not able to cancel my membership due to not having that email. I rejoined under another- not realising for months that I had 2 memberships. Twinkl were fantastic in tracking down why I was getting charged for another membership and gave me 12 months free on my current membership. They were very quick in sorting it out- very happy.”
“I had a situation come up where my sub job ended before I thought it would. I got in touch with twinkle and told them my situation. They listened, and were very attentive and gracious.
They came up with a positive solution to my situation, kudos great job.”
“I've used a lot of Twinkl's resources, specifically the exam prep/ revision material for GCSE Chemistry - love the revision mats.
I'm here to "big up" their Customer Support - Georgia in particular. I'd done the desperate sign up for a lesson resource and forgot to cancel before an annual payment was taken, all above board don't get me wrong. But at this moment in time my family finances can't afford this hit.
Email to Twinkl - immediate reply and they're looking to help.
Thanks.”
“I've been a Twinkl subscriber for around five years now and can only give a good review on all criteria. Not only do they provide excellent material to use as supplement material in my ESL lessons, but their support is also tremendously helpful. Recently, the school where I work provided a Twinkl account for their teacher; I had no reason to use my account. Unfortunately, I neglected to inform Twinkl not to renew my subscription before the annual deduction for my subscription was taken from my account. When I wrote to support, they responded and passed my case to a manager, and within three days, my case was solved, and three days later, I reserved a full refund. Twinkl support is super helpful and friendly, and they make the overall experience much better! Thanks support!”
“Twinkl is by far my favorite teaching material website resource. The subscription service is affordable and I prefer it to purchasing individual lessons. Furthermore, customer service is phenomenal. I've reached out to them a few times and they always responded within 24 hours and promptly went above and beyond each time.”
