“Excellent Support from Hannah this evening. Although she wasn't able to supply me with a immediate resolution (due to it being almost 8pm lol) she passed on my query to the relevant team and also supplied me with some additional information that may have been of some help.
Fabulous service.”
“Twinkl always has something useful, irrespective of whether you need something for old or young pupils, Maths, English, Social Studies etc. They are just brilliant and for me they are a huge timesaver when doing prep. Love them, 100% worth the money spent on the subscription.”
“Had an issue as I purchased the wrong subscription. Opted for a refund. It says they will get back within five days and it took about 3. Thanks to Reece, the issue was resolved within an hour! Awesome customer service and resources too.”
“I had complications with a payment and with now hesitation a worker called Laura helped provide me with assistance and issued a refund straight away. Thankyou”
“Great Customer Service from Laura.
kept in touch, explained what I needed to do, resolved very quickly.
Am extremely grateful.
Can get back to using the amazing TWINKLE resources!”
“A fantastic site with everything you need to help with your child's education. The team are incredibly responsive and always get back to you in a timely manner if you have questions or need support.”
“I found some excellent material to start and subscribed, but after a month realized I had gleaned all Twinkl had on my particular topic - I tried to cancel my subscription but couldn’t find unsubscribe / cancel membership. I finally tried emailing the company - no response. Just now with Googles help and jumping through hoops I think I finally got it cancelled. Use the FREE option as long as you can to determine if a subscription would be worthwhile - generally a good product.”
“Twinkl is my first port of call for all teaching resources. There's a huge variety of quality resources I can use for all subject areas, for my primary school aged students. Customer service has been second to none - Carmen replied quickly and efficiently and emailed resources I had difficulty downloading. Twinkl is certainly great value for money and makes my life much easier!”
“My absolute go to for home schooling resources. Anything we would like to learn about can be found on twinkl. Customer support have always been super helpful in case we've ran into any problems with downloading or printing the resources. Recently I've received excellent customer service from Emma, Heather and Amy who helped me renew my subscription. And it's a bonus that they run a discount from time to time. Would highly recommend to sign up to twinkl!”
“Resources provided met expectations.customer care efficient and diligent in resolving issues. Clear precise information on refund policy and was happy to help with any queries stated.”
“Great customer service when I inadvertently set up a subscription that I didn’t use. They agreed to refund me when they could see I had not used my account”
“Hello, I recently had the opportunity to explore the teaching materials available on your website, and I wanted to express my appreciation for the quality of the content provided.
The materials I accessed were incredibly comprehensive, student-centered and well-organized, making it easy for my students to grasp complex concepts and enhance their learning experience.
Although I tried the trial version and a certain amount was deducted BUT the twinkle team was very considerate. I highly appreciate their assistance in processing the refund request promptly.
I want to emphasize that my request for a refund in no way diminishes the value I see in your teaching materials. I believe your website offers a wealth of resources that will benefit many learners, and I am grateful for the opportunity to explore them.
Thank you for your attention to this matter. I look forward to engage with your website in the future and highly recommend the website to other educators around the world.
Warm regards,
Pooja Kakkar”
