Tyres On The Drive.com Reviews

Name: Tyres On The Drive.com
Rating: 1.85

1.9 Rating 395 Reviews

21 %

of reviewers recommend Tyres On The Drive.com

Company Reviews

Questions

Metrics

1.9

Based on 395 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tyres On The Drive.com 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked 8 to 10 am fitting slot they rang at 10 to say fitter was off sick”

Helpful Report

Posted 5 years ago

“Absolute terrible company backed by Halfords. Fitter will turn up and subjectively decide that the bolts are over tightened and cannot be removed. Or if he attempts to do it it may damage the locking wheel nut or worse still the whole wheel itself. Clearly scare mongering to get you to agree not to proceed so they can charge a £40 call out fee. Do not use and report to trading standards”

Helpful Report

Posted 5 years ago

“Terrible company. The man who did my tyres was clearly in a rush. He jacked the car up from its side so he could change both tyres at the same time, instead of using the correct jacking points. I asked him why and said not to worry, modern cars have 'reinforced sills'. I don't think that's true and my car is 10 years old anyway. When I looked under the car he has bent the sills on both sides and gone through the underseal to expose bare metal underneath. I contacted their customer service about it and sent them the photos straight after he'd left. They said their workman denied the claim and so it was only my word against his and they would not help. I am now going through small claims. I would advise avoiding this company.”

Helpful Report

Posted 5 years ago

“DO NOT USE WORST SERVICE - DAMAGE TO MY CAR BAD CUSTOMER SERVICE STILL WAITING REFUND £80 DAMAGE TO CAR”

Helpful Report

Posted 5 years ago

“DAMAGED MY CAR - REFUSED TO PUT RIGHT WEEKS OF TRYING TO SPEAK TO SOMEONE AND ONLY JUST GOT THEM TO REIMBURSE THE DAMAGE WHICH I HAD TO GO AND SORT - LOSS OF EARNINGS NOT REIMBURSED. ABSOLUTELY DISGUSTING CUSTOMER SERVICE DO NOT USE UNLESS YOU WANT YOUR CAR WRECKED !!!!!!”

Helpful Report

Posted 5 years ago

“I utilised your services as you’re supposed to be the experts in this industry and the level of service received was lackluster. I would of thought Tyres on the Drive would provide the correct methodology and tooling, efficient removal and replacement of tyres in any situation. This was sadly not the case, your operative made no inroads to fix a minor over-tightening problem, just merely stayed on site for 2 minutes and left collecting his £40 call out fee. The tyres we’re professionally replaced within minutes of going to Steer Tyres in Lutterworth – Who didn’t experience any issues with the removal of the tyres with the correct tooling.”

Helpful Report

Posted 5 years ago

“Summary - Wrong tyres, damaged tracking, incorrect safety information and rude emails. Where to even start with this! Tyres where not to spec online, zero information about what tyres are being received, tyres were fitted whilst at work as I can’t get to a local garage. Driving car home I realised my tracking had been destroyed and thrown way out of balance, searched tyres online as I had never heard of them to realise they were extremely cheap Chinese tyres with minimal safety ratings unlike the website stated! Called to complain and was told their rating was diffrent in system so nothing can be done. A week later the rain came and the Tyres shown their true colours! A slightly damp indoor car pack soon became a icy slope for these plastic wheels, the car was unable to get up a damp ramp and I had to reverse out of the car park! Again called and emailed just to be told nothing can be done as you take no responsibility and emails were replied to in a snotty manor then ignored! Disguised by the whole show! Not even an answer let alone an apology in site !!!”

Helpful Report

Posted 5 years ago

“I have been waiting for a refund for 16 days just keep getting fobbed off. They know they owe me £150 but keep ignoring that fact. Don’t trust them”

Helpful Report

Posted 5 years ago

“Do not book with these clowns!!! That is the polite word for them! Spent all day searching the best option to get me back on the road yesterday, after having a severely flat tyre at home. Thought everything was too good to be true....as it was just going to smoothly. Tyres on the drive had the tyres I wanted, they were reasonably priced, fitted quickly etc etc....thought I may as well have the other tyres done at the same time. So they took my money as quickly as I needed this issue sorted, I get a few texts to say we will be with you tomorrow.....blah blah blah....even get one this very morning - the day of fitting to tell me an ETA....then no later than half an hour after that text - i get a call - "sorry Mrs Smith, we cannot deliver your tyres today, however we have taken nearly £300 of your money for the privilege and will not be able to refund you for 3-5 working days. Also a supervisor isn't available to speak to at 8.54am as they are all in meetings!!!" What an absolute joke. Thank you for your help!! I will be slating you everywhere possible!”

Helpful Report

Posted 5 years ago

“Could not place the order online for the life of me and hand over my cash. Get to payment screen and an error keeps appearing. Called through to Amy who was very rude. I had a reference number for my online order which apparently is completely irrelevant. Started the order from scratch over the phone with Amy and told her my details, exact tyre size and she said that she couldn’t progress until I found the speed rating? She started raising her voice and was adamant that if I didn’t check the speed rating on my existing tyre I would be charged £40 for a call out if incorrect. Surely the speed rating will align with the correct tyre when you enter your registration and select the correct tyre size? (245/35/19) If after the registration and tyre size have been entered and the website is allowing customers to purchase incorrect tyres, surely that is the company’s fault? I’ve used this company before and never had any issues, in fact I have recommended people but I will be going elsewhere out of principle from now on.”

Helpful Report

Posted 5 years ago

“Could not place the order online for the life of me and hand over my cash. Get to payment screen and an error keeps appearing. Called through to Amy who was very rude. I had a reference number for my online order which apparently is completely irrelevant. Started the order from scratch over the phone with Amy and told her my details and exact tyre size and she said that she couldn’t progress until I found the speed rating? She started raising her voice and adamant that if I didn’t check the speed rating on my existing tyre I would be charged £40 for a call out if incorrect. Surely the speed rating will align with the correct tyre when you enter your registration and select the correct tyre size? (245/35/19) If after the registration and tyre size have been entered and the website is allowing customers to purchase incorrect tyres, surely that is the company’s fault? I’ve used this company before and never had any issues, in fact I have recommended people but I will be going elsewhere out of principle from now on.”

Helpful Report

Posted 5 years ago

“667753- Terrible experience, lied to on 5 occasions and taken 3 tries to even get someone out to fix the issue they caused- DO NOT USE”

Helpful Report

Posted 5 years ago

“Saw a price online tried to book but it wasn’t taking payment, phoned up to be on hold for 30mins for them to tell me they would honour the price but they would have to take payment following day because system was down. I was assured it was all booked in and o could pay tomorrow. When I rang back they said they couldn’t let me have the price and it had gone up by £180. When I asked to speak to manage they said mom was available and they would have to ring back. Still waiting for my phone call!!!! Customer service is terrible wouldn't recommend!! Much better companies around. Photo of the offer below which they said didn’t exist?!”

Helpful Report

Posted 5 years ago

“They cancelled my appointment the same day 2 hours before they were due to arrive. Reason was that driver was not available. Weren't able to book another apportionment in 3 days. I told them that I took half day off just for the sake of having this job done and I pay extra to be served between 8am and 12pm . Asked full refund via email, they do not even reply, call them again on the 0800 number, they never picked up the phone. How can they provide a service without guaranteed a backup solution ? This company is a total joke... First and last time I will ever consider their services.”

Helpful Report

Posted 5 years ago

“Really disappointing, despite phone calls ahead of time and reassurance from staff (which was recorded but apparently ignored) the fitter went to my billing address instead of the fitting address - which I have been charged for. I've been told there are no managers or supervisors to talk to about this and when I asked for further contact details I was hung up on.”

Helpful Report

Posted 5 years ago

“They cancelled my appointment 2 hours before they were due to arrive. Weren't able to book me in for another 2 days but I need the car for work. Asked for refund - it will take up to 5 working days to get my money back. An absolute joke of a company! First and last time I will use them”

Helpful Report

Posted 5 years ago

“I'd give no stars if I could. Wish I had read the reviews first. Took my money, I booked a four hour slot, they never turned up. Over 4 hours on hold in total. They suddenly now can't come out for over a week. Ruined my weekend away. And to cap it all 5 days later they still have not refunded my money. Bunch of clowns. Really don't bother”

Helpful Report

Posted 5 years ago

“Update on my order of 4 tyres and them stealing £500 off me! After a day of them not showing up and reluctantly agreeing to another day guess what....... They still haven't turned up.... Late again and that's even if they bother to show up! This is by far the least professional company I have ever dealt with! What's the point in paying for a time slot when they clearly don't own a watch!! Stay away from this joke company and pay an extra £15 to a Company that actually cares about its customers!”

Helpful Report

Posted 5 years ago

“Easy to order process, great in principal, then came the fitting .! Turned up at my daughters on time, 10 out of 10 Fitted one of two tyres with no issues.. great .! Apparently the bolts were to tight on second wheel so the fitter left the job and tyre and we were told we needed to go to a proper tyre centre to have it fitted as they have proper equipment like air tools etc.! Defeats the whole point of having a mobile fitter to your home if they don't come equipped to do the job. As it happens the car was taken to a "proper tyre centre" and he manage to remove the bolts with a standard wheel brace bar they use with no issues which was a little frustrating and the fitter who refused said they would all snap if he tried .? Hmm I think I will heed his advice and in the future use a proper tyre centre and save having to call to receive a refund for unfitted tyre and then find someone will to fit my own brand new tyre which some didn't seem interested in doing unless I bought it from them.”

Helpful Report

Posted 5 years ago

“Tyres havent turned up and no call or email to say what's happening. Been on hold for over 3 hours!! Terrible service and that's after they have taken £500 off me!! Where are my tyres???”

Helpful Report

Posted 5 years ago

Tyres On The Drive.com is rated 1.9 based on 395 reviews