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Souq.com Reviews

1.4 Rating 262 Reviews

9 %

of reviewers recommend Souq.com

Company Reviews

1.4

Based on 262 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please place negative stars as option also because I want to rate negative 100 stars. This was my last mistake to purchase from this company. Please have some mercy on customers at least respond to the comments below. If u can’t fulfill the order then don’t do online sales. There is a blame game is going on, courier company blame on souq for not ready items and souq blame courier company that items are ready courier company is not collecting it. I left several messages for a call back but no one called me till now. When I called both at same time they still blam on each other. Pathetic service. Amazon should remove the entire management for this disaster and pathetic service from souq. Souq can’t handle a courier service. Under which law souq kept my money till now I want to know. I am still waiting for my items.”

Posted 5 years ago

“Souq is really unreliable and has the worst customer service ever, they do not apologize for mistakes and never compensate for my time they waste with their incompetence!! To them if you have an issue with the service just cancel it and do it again, because if you try again “maybe” it will work out for you. 1. I ordered same-day delivery addressed to my office, i called Souq at 6pm and informed that the delivery has not been made the agent to my surprise was helpful and said he can change the address to my home address so i can still receive it on the same day. The courier guy calls me at 12:30am the next day asking if I'm available at the office location, my address was never updated and he said i should just cancel and try again tomorrow. 2. For the White Friday event, Souq will give UberEats vouchers for each transactions, should receive it 4days ago via email, but it was never sent. 3. Bought a fake Anker powerbank from one of the sellers. 4. They use the worst courier services, q-express and wings Unfortunately its the platform commonly used in UAE so i may still have to suffer, they know this, thats why they do not give the customers a great service because they know we have no other choice.”

Posted 5 years ago

“Souq customer service . But very disappointed by the product I received. Small perfume bottle which was 3/4 empty. I got a refund from Souq.com though. Thanks but this perfume vendor has to be black listed. Otherwise he will do it to others.”

Posted 5 years ago

“If there was an option to give no star, i would select that. *Zero customer service over the phone: no sense of commitment and customer empathy, no problem resolution. Whenever you start sharing your frustration with the delay they pretend having technical issues and allegedly unable to hear you over the phone...such an old and lame trick. Gladly the phone conversation is being recorded and hopefully listened to..However, the way they continue addressing the customer, unlikely any management pays any attention to phone etiquette *Self pick up option is useless as items are delayed even more. I don't understand the point as it's supposed to be convenient, however, you end up waiting and following up multiple times and all you hear is apologies..You used to pay for delivery and was frustrated with delays. Now you select Self Pick-up "convenient" option and get ignored even more. Total BS *Since the acquisition by Amazon, the service has turned worse. Online shopping is suppose to be convenient..not with Souq.com though. It's sad.”

Posted 5 years ago

“Hopeless and good for nothing.”

Posted 5 years ago

“Highly pathetic level of service. Their service is getting worst everyday. I am flying out, so when i placed the order, in additional to their lead time, i kept margin of 2 days, still this pathetic excuse of a service provider was not able to deliver the items. They are playing blame game between Souq and the Courier with zero focus on actually helping the customers. Really disappointed.”

Posted 5 years ago

“I am actually a seller, and feel sorry for the buyers. Souq do not know how to run a successful online e-commerce company - I wonder if Amazon know how they are operating. For the past month we have had to wait for couriers to collect, they never turn up, I’ve waited for days and now they fail to enter the products into their system as being collected. We rely on Souq to support our Business, perhaps we might move to NOON”

Posted 5 years ago

“I always find deals there, their delivery and customer service is appalling. I had once ordered a cream that they kept calling me and asking me what is my address maybe 3 times, after a 2 week delay I asked to cancel. No I ordered 2 perfumes, the delivery guy told me he has no change and will be back. This was 5 days ago and never resurfaced. I filed a complaint online and the customer rep thought I was referring to something else that was delivered on time! Then they call me and ask what time do I prefer for it to be delivered and still no sight of my package! I believe from now on I will use noon.com. tried them twice and they deliver max within a day.”

Posted 5 years ago

“I placed an order on 21st Nov 2018 and I received message on 24th that my order is on the way but till 25th I didn't receive my order. when I contacted the customer care on 26th Nov they said the driver called you and you cancel the order so we can't revert back your order which is purely a game. when they are unable to deliver some items they are playing like this. i haven't received any call from the driver.”

Posted 5 years ago

“I found Souq's coupon here, https://www.couponsdxb.com/store/souq-uae/ order was added successful and after that they rejected the full order and wanted me to order again without using that coupon. Because the coupon offer was expired. Don't understand what.”

Posted 5 years ago

“Such shameless people.. I called atleast 15 times saying that I have function on Friday and I need to wear the dress on Friday still they did not deliver the dres which was actually promised to be delivered on Tuesday... everytine they kept on lying that it’s on the way and will be delivered ASAP... disgusting people... dnt ever order from souq and dnt believe q express as well...”

Posted 5 years ago

“Most pathetic service and most pathetic customer service. I have been waiting for my dress from last 4 days, it’s still not delivered. I was supposed to wear it today evening and everytine I call your people tell me courier is not picking and when I call courier they tell me it’s not ready with supplier. Disgusting.... U dnt consider people’s emotions and urgency. Priyanka 0551907623”

Posted 5 years ago

“Scammer shopping website, I ordered three times but they delivered the wrong items many times. I ordered a bag they deliver perfume. I cannot even use my souq wallet if I don't have a credit card or debit card, horrible, horrible scammer.”

Posted 5 years ago

“this is the most horrible online shopping website. they have put completely stupid people on helpline desk who doesnt understand english well and reply answers which are no way near to your answer. for e.g. if i ask about the credit card offer on souq then they will reply me to go to bank. i have called customer service and asked to cancel order. she confirmed me order is cancelled but next day it is arrived. then when i sent questions nobody replied. Please stay away with this till situation improves at souq. earlier it was much better but since it is with amazon it has made life terrible.”

Posted 5 years ago

“I would love to give the ZERO stars - the worst platform ever. Arrogant and lousy support staff. Amazon has no ethics to take over such a lousy company - just greed.”

Posted 5 years ago

“Service is unreliable, especially when they have to many orders. Poor service and would not recommend them.”

Posted 5 years ago

“Service is unreliable, especially when they have to many orders. Poor service and would not recommend them.”

Posted 5 years ago

“Ordered 12 November Expected delivery date 13th They changed date to 14th today is 17th November and when I call they say maybe 28th or 19tjh November Cancelled order - want nothing more to do with company”

Posted 5 years ago

“I like them a lot. I have been using them for 6 years and had only small issues.at least they are not like wish.”

Posted 5 years ago

“earlier, it was good , when our orders were delivered at our place name Al Qarya al ulya, KSA. Now they have stop the shipping to our place, hope it get started soon again. Thnx”

Posted 5 years ago

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Souq.com is rated 1.4 based on 262 reviews