U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service assistant was very friendly and explained my query very easily and without making me feel bad or embarrassed about my situation.”

Helpful Report

Posted 2 years ago

“I have tried emailing a few times to let you know that I do not need my policy renewing as I no longer have a car. I feel this is the only way to get the right response. I would call but I am currently overseas. Thank you”

Helpful Report

Posted 2 years ago

“Really disappointed with this insurance. I updated my address they did not ask any documentation, they charged me 234£ for it, days later after taking the money they said they need documentation to update it,send documentation, no answer whatsoever, called the broker to check some information Mulsane”” they haven’t to this day update my address with their broker, I had reported an incident and have proof for it, now they saying I hadn’t. SO UNPROFESSIONAL, NOT LIABLE COMPANY, SEEMS LIKE A SCAM, PAY SOMEONE A BIT OR EVEN A LOT MORE THAN USING “CLOSEBROTHERS” UDRIVE””

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Posted 2 years ago

“They cancelled my insurance whilst I was waiting for the DVLA to send out my renewed licence. They calling me 4 times whilst I was on holiday to find out if the licence had arrived.”

Helpful Report

Posted 2 years ago

“Very disorganised correspondence. The team doesn't even know what they are communicating to the customeres. Highly dissapointed!”

Helpful Report

Posted 2 years ago

“Cannot speak too highly of the service provided. Change of vehicle notified and full documentation relating to the new vehicle was received within 2 hours. We were impressed at inception of the policy at the detailed enquiries made to substantiate all answers provided at proposal stage. Quite unique in the industry and ensures that any incorrect information is dealt with at source and not left until a claim arises.”

Helpful Report

Posted 2 years ago

“I have a ongoing problem. I've sent already 2 email within the last 4weeks and had no response whatsoever, such a bad customer service.”

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Posted 2 years ago

“V v bad don’t have ur car insurance with them u will pay the price”

Helpful Report

Posted 2 years ago

“Speedy efficient service - essential when busy”

Helpful Report

Posted 2 years ago

“Madison was lovely friendly and very helpful”

Helpful Report

Posted 2 years ago

“Polite friendly thourogh Service”

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Posted 2 years ago

“I send photo”

Helpful Report

Posted 2 years ago

“Hakim was helpful. Quick to deal with, and gave a good quote. Thanks Hakim”

Helpful Report

Posted 2 years ago

“Amazing advisor allie helped me smoothly with my cancellation and processed everything very nicely”

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Posted 2 years ago

“Good company and friendly staff”

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Posted 2 years ago

“Im happy with this insurance”

Helpful Report

Posted 2 years ago

“Good company”

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Posted 2 years ago

“I'm new buy insurance from Udrive, unfortunately, I have had a bad experience with their service. When I received the 1st proposal from their CS, they said the insurance cost is more higher as i'm a new driver. I designed to cancel with this higher cost, 1 day after, i re-instate the cover with udrive because of some reason. However, none of their CS advised that there has a re-instatement charge until i received their text message on 8/3 that they said i have a overdue payment £650. That's impossible that they incur this charge on customer without any notice, this is not a small amount and not possible to afford this charge. No mentioned in verbally or receive any email from their side, that's unfair to customer. This issue makes me depressed because of this huge amount. They also claimed that my policy only valid for 7 days starting i receive the 1st SMS message, this is ridiculous that they cancel my policy by 7 days notice. I'm waiting for their response on my case but i'm not happy with this service.”

Helpful Report

Posted 2 years ago

“I had some questions today regarding my insurance documents. I spoke to Madison at customer services and she cleared everything up quickly and efficiently in a friendly and professional manner. I recommend. Thankyou Madison.”

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Posted 2 years ago

“Good servise”

Helpful Report

Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,176 reviews