U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out £394 from my bank for a car payment that I had ALREADY CANCELLED two weeks before. When I called to get my money back, the manager said it would be in my bank within 4 days. Called a week later when it wasn’t in, an employee said that they couldn’t refund me because it was a direct debit and there’s no way for them to refund it! Their supervisor refused to come to the phone! Absolutely disgusting service, never going to use them ever again. Scam scam scam.”

Helpful Report

Posted 6 years ago

“Scam outfit, stay away.”

Helpful Report

Posted 6 years ago

“Scam outfit, not to me recommended.”

Helpful Report

Posted 6 years ago

“AWFUL SERVICE. NOT EVEN AN INSURANCE COMPANY”

Helpful Report

Posted 6 years ago

“AVOID BY ALL COST! Quoted cheaper online and then having to pay extra £150 to my monthly because I failed their verification checks. The requirements were information such as my home address etc. How does one fail this? Confused? When questioned they said they would call me again and get back to me. Also, they delay in contacting you within the ‘cooling off period’ and then trap you with more added to your premium and then if you want to cancel. I’ve had to pay £359 to leave. You don’t have no choice. For someone who just needs a car for his family and children. I’ve now spend under £800 with these guys and its all a scam. Customer service are not helpful at all and get confused when their points are challenged. AVOID! Avoid! AVOID!”

Helpful Report

Posted 6 years ago

“Went on cover on Saturday and they took payment.then got the phone call on Monday to verify the details. The reason for the phone call is to increase the premium and only that. They told me cover was not in place although I paid in full. Told them to cancel and they charged £75.00 admin fee and £8.00 for the insurance cover(ALTHOUGH I WAS NOT ON COVER). Its Friday now and I still have not received my refund. AVOID AT ALL COSTS.”

Helpful Report

Posted 6 years ago

“Overall experience very very poor! Phone manner is appalling, sound like they’ve got some cockney kids on placement from school or day release answering the calls (when they finally answer)! Very happy to sell you something but once money is sent they start asking for extra documents otherwise a dramatic increase in the original quoted price. Just gone to cancel the policy as I’ve sold my vehicle & no longer need insurance, with any other insurer you would expect a refund of the amount remaining over the days left on the policy, nope not these guys! Wanted an extra £75 fee to cancel & no refunded money, what a scam! I would hate to think what would happen if you ever had to claim through this company, they would do everything within their power to not pay & probably charge you more because you’ve told them about a claim. AVOID!!”

Helpful Report

Posted 6 years ago

“Do not pay deposit to this company. They will half of the deposit even if you use one month. Within few hours if you call them they tell you £200 more deduction. Also they refund my half of deposit more than one month later!! Terrible service I had. I never gonna use them.”

Helpful Report

Posted 6 years ago

“Avoid at any cost! I bought my car policy with this insurance company and of course checked how much it would cost to cancel if i had to. They say it is £75 plus the amount of days used. DO NOT BE FOOLED AND LOOK VERY CAREFULLY. I have been charged over £600 for using their policy for less than a month. I was shocked! They took my DEPOSIT, added cancelation fee, the days I have used my policy and on the top of it - 10% from the yearly premium because i canceled outside the cooling off period! They might come up on the top of comparison sites but have so many hidden terms and conditions that you are better off going with someone who does not rip you off!”

Helpful Report

Posted 6 years ago

“Its a ripoff, avoid at all cost”

Helpful Report

Posted 6 years ago

“Its a ripoff, avoid at all cost”

Helpful Report

Posted 6 years ago

“Total rip off, got quoted 1100 on go compare phoned them up too open the policy. Then went up too 1600, because of only living at new address for 2 mths, paid deposit of 250 too open policy, then paid 136 a mth, had the policy for 2 mths, then cancelled.. They want 350 too cancel the policy when the agreement is 75. And now crs bailiffs are demanding 440,, so for 2mths car insurance it's cost me over 900.. Stay away from this company they are legally robbing people”

Helpful Report

Posted 6 years ago

“Not impressed with this company at all, they cannot offer the contract that I had signed up to and are trying to charge me more for the same thing. They also take ages to get back to you despite them marking everything as ‘Urgent’”

Helpful Report

Posted 6 years ago

“Cannot offer the quotes they give you initially, take ages to get back to you yet mark everything as ‘urgent’ it’s now going to be a battle to get my refund after failing to offer the contract I signed up to. Don’t use these people, more hassle than it’s worth”

Helpful Report

Posted 6 years ago

“Not helpful at all they check different companies for quotes and charge extra STAY AWAY pay the extra”

Helpful Report

Posted 6 years ago

“AVOID!! - they try charge you a cancellation fee of 30% for a service you will not receive! How’s this company even still running, absolute joke!”

Helpful Report

Posted 6 years ago

“Crooks - Do not use this company. They charged me a cancellation fee for a order that they did not fulfill or issue insurance for. Very rude staff on the phone!!!!!!”

Helpful Report

Posted 6 years ago

“STAY AWAY - Think about the number of reviews they have which is very low! Made order for car insurance and they said they needed to contact me to confirm details. Did not issue a policy or policy number nor did they state I was insured. When I called the next day to cancel as I needed cover they charged me £75.00 Crooks. I am currently going through a complaint with the FCA and will issue a small courts claim to them if not resolved. Very rude on the phone.”

Helpful Report

Posted 6 years ago

“Basically a scam. I would give them minus 5 🌟. Please never trust them I had to wait 30 days to get my money back and there would be a cancellation fee of £140.”

Helpful Report

Posted 6 years ago

“VERY VERY BAD COMPANY I HAVE EVERY SEEN . THEY ONLY KNOW HOW TO SUCK MONEY FROM PEOPLE . FIRST THEY TALK TO U VERY NICELY AND THEN THEY SLOWLY START TAKING US MONEY . AND ALSO WHEN IT CUMS TO REFUND MY GOD JUST FORGET ABOUT IT ...IT TAKES 2 MONTHS TO GET REFUND .i will never recommend this company to any 1”

Helpful Report

Posted 6 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews