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UKSoccershop Reviews

1.3 Rating 345 Reviews

8 %

of reviewers recommend UKSoccershop

Company Reviews

1.3

Based on 345 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read UKSoccershop Reviews

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 19th August 2022

UKSoccershop 1 star review on 19th August 2022

UKSoccershop 1 star review on 8th August 2022

UKSoccershop 1 star review on 2nd April 2022

UKSoccershop 1 star review on 2nd April 2022

UKSoccershop 1 star review on 2nd April 2022

UKSoccershop 1 star review on 2nd April 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service i ever encountered. Bought a Lego truck. They sent me a bus that i already had, that was cheaper. No explanation, no refund. Atrocious customer service. I would certainly recommend anyone who is going to buy from this company to seriously think twice about doing so. Dreadful company, dreadful customer service. Don’t buy from the uksoccershop, ever.”

Posted 3 years ago

“been waiting 17 days for my order very disappointed ,paid for next day delivery thats a joke been in transit for 16 days, send 4 email had one reply order be with you within 7 days now 10 days still no order,,,,buyer bewere not recommended,,,,”

Posted 3 years ago

“Ordered a shirt, never arrived. Will not answer their phone.”

Posted 3 years ago

“Utterly rubbish customer service. Sent to the wrong place and then charged me again to get it to the right address. Took over a MONTH to get this sorted. Don't bother with this pathetic company.”

Posted 3 years ago

“I ordered a standard football shirt on 30th Nov 2020 and, nine weeks later, it still hasn't arrived. Press articles have been written about how bad this company is (https://www.footyheadlines.com/2020/12/attention-dont-fall-for-this-fake.html) and there is even a Facebook group for customers who have been swindled by this company. Do NOT use it.”

Posted 3 years ago

“Horrible web site Impossible to change order!!!”

Posted 3 years ago

“STEER CLEAR!!!!!!!!!!!!!! Still no refund after 1 month of tons of emails sent. How many thousands emails do I need to waist my time on to write to you until you are going to refund me for this cancelled order???????????? I am now letting you know that I will get in touch with the ombudsman and I will take legal action against you as per The Consumer Rights Act 1 Oct 2015. I do not understand why I have to keep on writing to you when the refund should have happened straight away.”

Posted 3 years ago

“Ordered an albanian tracksuit for my self and my son, i paid for extra next day delivery now 3 weeks not received it yet neither heard from them in regards to my order.”

Posted 3 years ago

“My wife ordered a @boro shirt for my 40th from @uksoccershop turns up a week after my birthday and cost twice as much as it would from the official club shop! #RipOffBritain”

Posted 3 years ago

“Ordered shirt on December 18th. Shirt left their warehouse on December 21st or 22nd. It was only shipped to me January 13th. The shirt is such poor quality. The stitching around the sleeves look as if they will give with the first wear. I ordered an Adult XL and it is smaller than an Adult Medium shirt from the Gap.”

Posted 3 years ago

“Wished I had read all the reviews before I purchased. 4 weeks later and no items received. SHOCKING REVIEWS...”

Posted 3 years ago

“The item that I received was completely different than what I ordered. When I contacted the company they said that the wrong photo was on the product listing. I asked for a refund, and they said I had to pay return shipping from US to UK and that they'd reimburse me. I asked for an RMA, and they said they don't do it that way. I paid $27 shipping to return the item, and provided a receipt and my PayPal address as requested for reimbursement. Two months later, I received only a partial refund on the item and after three email exchanges promising reimbursement for shipping they've stopped answering my emails. I'm out $41 and have turned the matter over to my credit card company.”

Posted 3 years ago

“DO NOT USE THIS COMPANY. AVOID AT ALL COSTS Spent £50 on a shirt, they printed the name and number correct but the shirt is a completely different shirt than the one I ordered and also very low quality. The only similarity is its a blue shirt but the design is completely different. Also took over a month to arrive despite being told it would take 2 weeks. After complaining via email the shirt magically shipped within minutes.”

Posted 3 years ago

“If there was a -10 stars option I would have had no hesitation. Poor customer service, no reply at all. Refunds did not reach my account after almost two weeks(still waiting). No one to talk to on a live chat or phone. Items are added into my chart and tons of payment reminder emails are sent in regards to this. VEEEERYYYYY DISSAPOINTED. GIVE ME MY MONEY, £126, BACK!!!!!!!”

Posted 3 years ago

“Farce of a company..avoid at all costs. Ordered kit 9 days before Christmas as delivery was advertised as 5-7 days, hadnt arrived by Christmas eve and company advised me that their website didnt say that, it would be 2 weeks delivery timescales (why would I order a Christmas present if it was 2 weeks). Was also advised that the kit was arriving from their international suppliers and was in the country..by the 23rd it hadnt arrived so I requested a refund that day. Received confirmation that It would be in my account in 3-5 days. Jan 10th and I have neither my goods or my money back.”

Posted 3 years ago

“We received our shirt and it's a fake one. we paied 160$ CAD for an immitation.”

UKSoccershop 1 star review on 9th January 2021

Posted 3 years ago

“The worst company I have ordered from. Ordered my son a Ronaldo shirt for Christmas. After being worn twice and washed once the letters were peeling off the back. When contacted them about it they said they can fix it (re-glue) or I can fix it. Totally unacceptable! Even tried to say it was my fault for hot wading or putting in the drier or under iron. I did none of those things! Such a shame I didn’t find these reviews before I spent $150 on a crappy knock off shirt. Avoid at all costs!”

Posted 3 years ago

“Shocking service and customer relations. Still waiting on purchase from boxing day even after paying 3-5 working day postage. Avoid avoid avoid Do not use this website, even their "director" Simon is a rude and impolite person.”

Posted 3 years ago

“Horrible customer service, horrible product, horrible delivery time. I ordered my sons soccer jersey november 18th and It didnt arrive in time for Christmas just like all other complaints i see below. I wish I saw the complaints first before ordering. The jersey arrived 5 days after Christmas and it had a tear and stitching all messed up on the neck line. My son was devasted. I have emailed back and forth with Sian and it doesnt seem to be going well. Even to offer to resend a new jersey, or accept a return for a new one or a refund. I have taken this to my bank for a claim along with emails to get my money back. Such an embarrassing company. Ive ordered better quality jerseys off Amazon thinking if i ordered and spent a little more money on an actual soccer company , my son was going to get a really nice jersey that will last - GUESS NOT!!! DO NOT ORDER FROM THEM!”

Posted 3 years ago

“Ordered my football shirt on 29th November. They charged my account immediately. 6 weeks later, not a single update. I have written to them, and not received a reply. I even paid for the express delivery (quotes 1-2 days delivery) to make sure the shirt would arrive in good time for Christmas. Sadly my son did not receive this present.”

Posted 3 years ago

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UKSoccershop is rated 1.3 based on 345 reviews