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UKSoccershop Reviews

1.3 Rating 345 Reviews

8 %

of reviewers recommend UKSoccershop

Company Reviews

1.3

Based on 345 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read UKSoccershop Reviews

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after a long wait, the super cheap Pakistani clothing arrived for which I paid the top price. I feel cheated and will put UKSoccershop in the spam folder and soon forget. they deliver junk for a lot of money and the printing is completely lousy. Don't buy anything, you will lose your money on poor quality clothing without a model.”

Posted 1 year ago

“This company is terrible. Won't respond. Have been Paid and don't care. Can't even do track or trace. Ordered 15th December and still nothing put in perspective order placed with another company in same location 10 days ago and arrived today. Legitimate tracking provided every step. What a joke.”

Posted 1 year ago

“AVOID AVOID AVOID I ordered a football shirt on 2nd January 2023 and it finally arrived today, 26th January. The company only contacted me when I took action on them through PayPal. They ignored emails, their voicemail on their landline was full and would not take any messages. The tracking using their own website was useless. I will never use this company again. Keep your customers informed at every stage Answer queries within 24 hours Ensure your voicemail isn’t full so that people can actually leave a message. Better still, answer the phone!”

Posted 1 year ago

“From December I am still waiting in refund as was advised it was processed. They sent a last season football strip instead of training top charged £47. Just about to report the matter back to my Credit card as they will raise this with the company I am advised today. Given all the terrible reviews they have I think trading standards need to get involved! Also you cannot call this company.”

Posted 1 year ago

“Shipping was horrible we ordered it on the twenty first and it’s still not here! Never order from this company please!”

Posted 1 year ago

“I don't believe I will ever order from this company again. Original delivery date was Jan 6, 2023. It is now January 19th and still have not received my grandsons order. Tracking is also a mess. I don't recommend this company.”

Posted 1 year ago

“Ordered 5 jerseys for my kids for Christmas on 11/24. Website said ships in 3-5 days or longest 28 days. Two weeks before Christmas it still didn’t ship, so I reached out. They said they were so busy with orders they couldn’t give me an estimated timeframe. They said it would be 28 days or more and then transportation time to another place before shipment- which was not mentioned. I followed up 2-3 more times with the same response that could provide no detail. These didn’t arrive by Christmas and instead of my kids getting actual gifts, they got pictures of their gifts. Another 3 weeks later we’re still waiting- but the items have “shipped”- although all of a sudden two of the five jerseys are on a back order all of a sudden for an undetermined amount of time. I now see all the bad reviews of this company and wish I had earlier on. I have lost so many hours following up on this order. If your lead time changes- you should have a notification on your website. If something is back ordered- the customer needs to know that BEFORE they order. Extremely unprofessional and feels like they are stealing money given they can not provide any kind of timing on the last two jerseys.”

Posted 1 year ago

“Terrible service. I paid for two day shipping and the order has not gone out over a month later. I contacted customer service multiple times and they don't know where my order is. I reply to them and get no response. Reported to my credit card company. This is awful. All around.”

Posted 1 year ago

“Ordered a lg youth Soccer jersey for my grandson and after a month they sent a medium. After sending picture of the tag and label they said it was a lg and it was my fault. Sending back to uk costs $30.00. What a racket!”

Posted 1 year ago

“We ordered a personalized youth jersey in youth size Large and received a youth size medium. Customer service could only be reached via email; there was no number to call. They would not make the exchange claiming that the UK youth size large I ordered (I literally choose the "large" size from the drop down menu and my order form says UK youth size large) corresponds to a UK medium. There seemed to be absolutely NO reasoning to this; I ordered a size large and expected the jersey to say "large." If they want their "large" to correspond to "medium" dimensions, then it should be listed that way on the sizing drop down menu. Also, the personalized print color did not match the other print. Looked like a total fake. Spent $100 and was a total waste of money. Do NOT order from this shop. Inconsistent sizing, poor print quality, and extremely poor customer service.”

Posted 1 year ago

“Ordered a Dundee Utd t shirt & I get a Dundee one without the Utd ffs! Don't they realise there's 2 clubs in Dundee!!! Idiots.”

Posted 1 year ago

“ordered two shirts before Christmas, one came Christmas Eve, the other still waiting, massively overpriced and terrible. customer service”

Posted 1 year ago

“They offer next day delivery and take your money for it. Then you don’t receive the item for weeks and make it difficult for you to cancel the order. I’m still waiting. and they’ve currently closed their telephone service to all customers so you can’t even speak to anyone currently. Should’ve checked reviews before using them. Lesson learned.”

Posted 1 year ago

“Avoid. Simple”

Posted 1 year ago

“Still waiting for update won’t use website again..”

Posted 1 year ago

“I ordered a jersey for my son Nov 21st. It was a Christmas gift. I paid extra for shipping and it won’t arrive until Jan 3rd.”

Posted 1 year ago

“i have to do the order with 5 team wear that was on site ,put in basket and payd, the day after order delayed with mail because the item not was avalaible, the selle make the refund , but i have payd 156,11 euro and refund only 148,30 euros, i send the mail and ask the resons and dont answer, seller not correct , never again, bad company”

Posted 1 year ago

“Ordered a shirt on the 5th Dec for my sons Xmas Present.These are not cheap at over £100. Guess what i got from UK Soccershop? No shirt and a load of excuses. What i ever use again?NO. Would i recommend them? Not even to my worst enemy.”

Posted 1 year ago

“I placed a jersey order on December 13th, The shipping stated that it would take from 7 to 10 business days. I was told that same day that the jersey was in the printing assembly line and that it was impossible to make any changes or cancelations. on December 20th I emailed them to inquire about the status on the order and they replied with all sort of excuses from being were overwhelmed with world cup orders, then blaming the delivery company. I was even told that "it is not as simple as going to find it because it would be like finding a needle in a haystack." Today is December 23rd and I still never got any answer on the status of the order. This was the first and last time I order from this UKSOCCERSHOP. Unreliable company”

Posted 1 year ago

“If I could rate uksoccershop.com no stars, I would. Please look elsewhere for any merchandise you wish to purchase at this site. Their delivery takes a very long time. Five months later, I am still dealing with an issue where they shipped merchandise, it was returned to them and they continue to support the premise that they are owed the price of the merchandise. So I pay, but get nothing. They get paid and get the mechandise back. Don't buy from uksoccershop.com.”

Posted 1 year ago

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UKSoccershop is rated 1.3 based on 345 reviews