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UKSoccershop Reviews

1.3 Rating 345 Reviews

8 %

of reviewers recommend UKSoccershop

Company Reviews

1.3

Based on 345 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read UKSoccershop Reviews

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for a refund a month later. After a bit of investigation I found they also own https://www.geekgearbox.com/. They have a live chat service that actually works. I contacted them saying I am having trouble with uksoccarshop and within an hour she had passed my message on and replied.”

Posted 2 years ago

“Avoid at all costs. Purchase goods elsewhere.”

Posted 2 years ago

“Ordered football shirt for my son 2 weeks ago and paid £8.50 for a quicker delivery. No shirt has arrived, several emails have been sent to them but haven't actually been sent but returned back to me, tried to phone the contact number but no reply and unable to leave to message due to their answer phone box being full... money has obviously gone out of my account... not happy !!!!! Can anyone help with any advice ??”

Posted 2 years ago

“Ordered a personalised shirt and heard nothing from them. No dispatch and despite numerous emails to them no answers. Conveniently their phone number is not taking calls - should have listened to gut instinct and avoid. Luckily bought with credit card so will pursue a refund through them. DO NOT USE.”

Posted 2 years ago

“Lies lies a so called company Mailbox full , can’t tell the truth and having now to get solicitor involved. 🤬🤬🤬🤬🤬🤬”

Posted 2 years ago

“I ordered the shirt 19 days (nearly 3 weeks) before it was required for a stag do. The normal turnaround time is 2 weeks and the busy period turnaround is 28 days. I don't believe it to be a busy period at the moment (Euros are over and the new season is yet to start) so I believe my order was late. When I highlighted the urgency of my order to the customer service team, no priority was given, at least 2 emails were not responded to and I was generally left not knowing what was going on. A really disappointing service and still haven’t had a response to my last email.”

Posted 2 years ago

“Got my order 6 weeks later than supposed to. Wrote a review on another page that the company had the nerve to flag as fake. They should put more effort into the service they get paid for rather than invest time into shutting down reviewers.”

Posted 2 years ago

“Am a bit worried now after reading these reviews as we paid for a shirt in June and paid for next day delivery - it still hasn't arrived and can't get through on telephone and no reply to email :(”

Posted 2 years ago

“Do not use. Website is misleading. Paid £8.30 for next delivery for a special match. 2 days later item still not arrived. Ruined my evening. Tried phoning, no answer as their mailbox was full. Email response was it’s not next delivery. It’s next day delivery from despatch? So you could be waiting for ever. Worse online company I have ever dealt with. Will never use then again. Complaint raised,”

Posted 2 years ago

“Misleading lead times. Advised to pay extra for delivery to guarantee getting the order in time after asking before placing order. Paid more and still didn’t get it in time. Asked them to cancel the order having not received it and that I had to buy an alternative but was ignored. Dishonest and misleading”

Posted 2 years ago

“The shirt was returned as it was incorrectly sized. It was returned around 2 weeks ago. They still have not refunded the money I am owed and no one picks up the phone. Beyond disappointing. Please do waste your money and spending it here.”

Posted 2 years ago

“Probably the worse company i have ever dealt with. Waited over a month for what was a sub standard counterfeit. Avoid this company like the plague”

Posted 2 years ago

“Terrible customer service. Paid £8.50 for next day courier delivery. A week later it arrives, with no apology and refusal of refund for the next day service I didn't receive! Will not buy from here again.”

Posted 2 years ago

“NEVER EVER EVER EVER PURCHASE FROM THIS SHOP. I ORDERED A SHIRT. THEN THEY EMAILED ME SAYING THEY COULDNT SEND IT. THEN THEY DIDNT REFUND ME THEN WHEN I DISPUTED THE CLAIM THEY CLAIMED THEY SENT THE SHIRT AND HAD THE DISPUTE REJECTED ABSOLUTELY DISPICABLE COMPANY DO NOT USE!”

Posted 2 years ago

“Unable to stock different sizes. Long delays in informing customers if an item is not in stock..”

Posted 3 years ago

“I not received either my ordered item or my money have I taken it up with PayPal don’t order from this company I wish I had seen the reviews before I had ordered”

Posted 3 years ago

“I placed an order in January 2021. It’s now March 2021. I’ve asked for a refund and still not got my money back. Do not buy from this website. It’s terrible!”

Posted 3 years ago

“Placed an order on the 18th January 2021 and I have still had no delivery or refund, despite asking numerous times. Today is the 15th of March 2021. Avoid this shop!!”

Posted 3 years ago

“This is the worst company ever to do business with. We purchased a personalised jersey and set on the 2nd of December 2020 so we could receive foe Christmas. This arrived early January 2021 with the wrong characters on the personalised jersey. This then after finally getting an unsympathetic response we had to have this returned back the item they have made an error on in order to fix this. For context we live in Australia. We then sent this back the following week, and a month later after following up around 6 times they finally resent the item. We finally received this item after non stop reaching out to them for updates on February 15th. They then still to this date have not provided a refund on the return shipping as they promised after numerous attempts to get an answer. Stay away people!”

Posted 3 years ago

“If only I had read these reviews before ordering....It’s been over 3months since I ordered and no sign of it. Customer service is shocking. You will get more for your money by setting it alight than buying from here.”

Posted 3 years ago

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UKSoccershop is rated 1.3 based on 345 reviews