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UKSoccershop Reviews

1.3 Rating 345 Reviews

8 %

of reviewers recommend UKSoccershop

Company Reviews

1.3

Based on 345 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read UKSoccershop Reviews

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Location:

42 Mote Hill
Hamilton
ML3 6EF

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UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

UKSoccershop 1 star review on 7th April 2024

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some football shirts at the beginning of December, i chose usual 5 to 7 days delivery as i thought i had plenty of time before Christmas however, a couple of weeks later i emailed them and they confirmed the order hadn't even been dispatched from their international warehouse so i cancelled the order. It's the 10th January and i still have to see my refund. The costumer service people are not replying anymore my emails and i have had to contest this transaction via my bank. Do not buy from this shop.”

Posted 2 years ago

“I ordered a Jersey from them on the 13th of December with 4-6 day delivery. I got no dispatch confirmation saying my item was shipped. I tried to see what the status of the order was and it said in transit but when I put in the tracking details it said order not found. I requested a return and the site told me a return isn't possible when an item isn't shipped. Never received my item and contacted them. They responded that I'd be refunded in 3-5 days. So far no refund and I don't think I'll be getting it back off them. Waiting to dispute it with PayPal.”

Posted 2 years ago

“1 star is way too much for this excuse of an online shop. Do not buy from them. I am mad with myself for not reading these negative reviews first, before I purchased my sons " Christmas Present " You will have a better chance of getting your item if you get out the needle and thread yourself!!! Cowboys in every sense of the word..... except when it comes to taking your Money at the start, that they are experts at!!!!”

Posted 2 years ago

“Item said delivered but I have never received it. Nobody is interested in my complaint. Definitely will not be using this unhelpful company ever again and wouldn’t advise anyone to use them. If only I read the reviews first!!”

Posted 2 years ago

“This outfit took money from my account, didn’t send a receipt, then told me it would take a month to get the stuff. Refused to cancel. Still don’t have a receipt.”

Posted 2 years ago

“I bought a necklace pendant £309.99 it came and you could have snapped it between your fingers utterly disgusted with the quality so I returned the item I have now been waiting 4 weeks from they recieved the item back on my refund. customer service is as useful as an ashtray on a motorbike. Phone lines don't get answered and voicemail inbox is full so there is no way to get intouch I opened a dispute with PayPal after several emails they haven't yet responded to them either in going to fight this to the end I don't care how much it costs me for solicitors etc as it's the principle that they are ripping people off and getting away with it”

Posted 2 years ago

“Bought football socks. My son pulled them up and they laddered much like a pair 0f tights would. That then turned to a hole. I emailed company and sent a picture. Their response was to say they weren't sent out like that. Which I know and explained how this happened when they were put on. Have since ignored my request for a refund or exchange. Shocking service and one disappointed boy whose birthday present lasted 30.seconds.”

Posted 2 years ago

“Terrible costumer service. Kids shirt size is completely wrong. Was delivered with a pull on the front. Ruined my nephews birthday present. At those prices it’s not like I could just order a bigger shirt. They just ignore any emails. My advice, avoid like the plague. There are plenty of better suppliers out there. This is definitely not one of those.”

Posted 2 years ago

“They misrepresented sizing on their website and when I complained the customer support said “either you are wrong or thousands of others are””

Posted 2 years ago

“BEWARE: Placed order with UK Soccer Shop. Sent numerous emails. Story changed from time to time. One time they are out of stock, then they are shipping, then they are on back order, then the lost the order, now they don't respond. CROOKS!”

Posted 2 years ago

“WARNING! DO NOT BUY FROM UKSS!!! This group is not a good place to purchase an item. I purchased a jersey and selected specific options for the jersey. They sent me the wrong item completely. Then began the month long BS email exchange with Kelly and other members of their so called customer service. I followed all their instructions and still have not been refunded. They of course don’t have a number to call as they don’t want to help anyone even when they make the mistake from the start. They “refunded me $8.33 for $192.00 jersey. At which point every single email exchange from then on became an insult with zero help. I sent back the jersey with tracking to show it was delivered as requested and they still continued to jerk me around with one sentence, vague responses. This is an absolutely terrible company and does not deserve your business. I have had to contact my bank for the refund as they are now pretending they didn’t receive the return. Source your products else where! You’ve been warned!”

Posted 2 years ago

“Most items on this website are on ‘back order’ as they call it. This isn’t specified at time of purchase and you can wait weeks/months for items if you get them at all! They cannot even give you a rough time estimate of when you will get the items. Would definitely not recommend ordering from here!!”

Posted 2 years ago

“Ordered a bespoke item with number on it - received order but the number was wrong. After an initial reply, they then ignored all correspondence, then weeks later said they would refund me. Two weeks on and still no refund so I've had no option but to escalate with Paypal. Product arrived incorrect and in any way was so badly done I think I could have done better myself, whoever lined it up must have been drunk it was that poorly positioned. You would laugh at how badly it was done, makes Wish look professional.”

Posted 2 years ago

“Took a next day delivery charge from me 11 days ago... still waiting for them to dispatch the item and they refuse to refund me the next day delivery charge. This company have nothing but total contempt for their customers.”

Posted 2 years ago

“4 months that I don't have any news about my parcel, and they stopped replying my emails”

Posted 2 years ago

“Avoid at all costs. I wish I had read the reviews before buying ! 2 weeks after ordering and paying for a quicker delivery service and an email confirming order i am still waiting. the phone number doesn't work as the mail box is full ! Also the email doesn't work and won't send any messages. Feel completely ripped off and don't know what to do. Have reported it but not holding out much hope !”

Posted 2 years ago

“DO NOT USE!! I am still waiting 6 weeks later for a £50 product and no phones/email response.”

Posted 2 years ago

“Shirts (or the number/name printed on the back at least) are fake, i bought an england shirt with rice on the back and after one wash as per the instructions the print has faded and all the red has leaked onto the surrounding shirt, refusing to give me a refund and claiming i have tampered with it”

UKSoccershop 1 star review on 28th August 2021

Posted 2 years ago

“The worst website on the internet The worst website on the internet. Sent wrong item size then took two month to refund and still did not refund the postage on their error! AWFUL. do not buy anything from here!!!”

Posted 2 years ago

“Never received my item after 2 months and even though Royal mail admitted that item has been lost they are not giving me any money back PV911695691GB”

Posted 2 years ago

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UKSoccershop is rated 1.3 based on 345 reviews