Ulta Beauty Reviews

2.7 Rating 372 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ulta Beauty deliver? How long does Ulta Beauty take to deliver? Does Ulta Beauty deliver on time? How is accuracy and good condition of items delivered by Ulta Beauty?

Returns

How is Ulta Beauty returns process?

Customer Service

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How long does Ulta Beauty take to deliver?

Helpful Report

(2 days ago)

Ulta Beauty normally delivers over 7 Days.

Helpful Report

(2 days ago)

57.14%

Industry Average

“ Then continued to say that he actually could not cancel because it had been shipped( shipped within 10 minutes mins you) he said I could refuse delivery and wait a week or two to be refunded. ”

- Jessica

“ I placed an order yesterday for same day delivery, today. Ulta changed it to tomorrow instead. I’m going out of town for the week and no one will be here. Ulta refuses to cancel the order. They will refund the delivery fee, but I get to pay for a package that will not still be on my porch after a week. Shop Sephora or target instead. Seriously. ”

- Leah

“ The delivery date was set for 12/16. ”

- Anonymous

Ulta Beauty Reviews

Delivery - Average