Ulta Beauty Reviews

2.5 Rating 224 Reviews

35 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.5

Based on 224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

Popular Questions:

Delivery

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How quickly does Ulta Beauty resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 48% of reviewers feedback is Ulta Beauty resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

64.89%

Industry Average

“ Karen, at the Greenville, SC Woodruff Rd location performed an amazing Benefit brow wax service for me this morning. My brows look fantastic ! She was very engaging & professional. I would highly recommend her !! ”

- Mary Lewis Friesell

“ I went into Ulta in Mobile, Al and received the BEST service by Hunter Lyons. He is absolutely AMAZING. He made this older lady feel better and picked out the perfect foundation for “mature skin”. Thank you sooo much Hunter!! Keep smiling 😁 ”

- Jennifer

“ I received excellent customer service from Sam at the Woodstock, GA store. I had no idea what to get and she informed me of new products and educated me on the differences matte and full coverage. I am a happy customer 😊 ”

- DIQUE CANNON-FINLEY

Ulta Beauty Reviews

Customer Service - Average