Ulta Beauty Reviews

2.8 Rating 422 Reviews

44 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.8

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Ulta Beauty resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 51% of reviewers feedback is Ulta Beauty resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

76.00%

Industry Average

“ I wanted to share my experience with Ulta’s phone customer service. ”

- Anonymous

“ We visited Ulta Beauty on September 10th 2025. Both Amber and Nyree exceeded our expectations when it came to customer service. They were friendly polite and went above and beyond to get what was needed. I highly suggest using their advisement and service in the Rockaway NJ, Store. And we absolutely loved the products that were recommended! ”

- Anonymous

“ I’m not a makeup girly but I’ve been seeing skin tint go viral online and I was like I don’t wanna buy something idk abt so I was like let me walk in here and ask and she was like yess grllll I got u she brought me to a chair and the first choice of skin tint was chefs kiss oh my gosh !!! She even tried other ones but it did not beat her first pick and her customer service and her being so personable making sure I loved everything and helping me explaining products to me and everything like phew I cld go on but my grlll deserves a raise okkkkkkk!!!! . ”

- Kaila

Ulta Beauty Reviews

Customer Service - Good