Ulta Beauty Reviews

2.7 Rating 304 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.7

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Ulta Beauty resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 52% of reviewers feedback is Ulta Beauty resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

69.57%

Industry Average

“ I have not had issue with service, it has been their scheduling and payment systems that had had inconsistencies since I began using their services 4 years ago. ”

- Anonymous

“ Just got back from a visit to the Dayton Mall store and was very fortunate to have Courtney help me. She is a superb make up artist with good customer service skills. Got the makeover I needed. ”

- Anonymous

“ On 5/18/2025 my service was very excellent from Candace Ulta on Roosevelt Blvd. The whole staff from Manager to cashier was so excellent ”

- Anonymous

Ulta Beauty Reviews

Customer Service - Average