Ulta Beauty Reviews

2.4 Rating 252 Reviews

34 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.4

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ulta Beauty deliver? How long does Ulta Beauty take to deliver? Does Ulta Beauty deliver on time? How is accuracy and good condition of items delivered by Ulta Beauty?

Returns

How is Ulta Beauty returns process?

Customer Service

How can I contact Ulta Beauty? How quickly does Ulta Beauty resolve customer queries?

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How quickly does Ulta Beauty resolve customer queries?

Helpful Report

(1 week ago)

Greater than 52% of reviewers feedback is Ulta Beauty resolves customer queries within an hour.

Helpful Report

(1 week ago)

68.22%

Industry Average

“ I want to give Skhai her flowers she helped me get my order with her friendly kind customer service your attitude and friendly customer service will take you along way I love to see people smile that’s why I love doing DoorDash keep up the great work Skhai ”

- J1

“ I went into the Ulta in Fashion District in Philadelphia on Sunday 2/2 when I say customer service was so awesome from Security on up to Manager and staff. ”

- Anonymous

“ They have great product and good customer service striving to improve their store and educate their store employees. ”

- Anonymous

Ulta Beauty Reviews

Customer Service - Average