Ulta Beauty Reviews

2.7 Rating 372 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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How quickly does Ulta Beauty resolve customer queries?

Helpful Report

(2 days ago)

Greater than 49% of reviewers feedback is Ulta Beauty resolves customer queries within an hour.

Helpful Report

(2 days ago)

72.41%

Industry Average

“ I went inside today & bought all new make up products & I was satisfied from the cleanliness to the customer service to the knowledge the employees had. It was top tier thank you so much ulta !! ”

- Destiney Johnson

“ This location is a one stop shop for superb customer service. Nika, who works in the salon, is a best in class VIP experienced professional. Her speed, patience, and attention to detail is unmatched. Most importantly, she is an amazing guide for healthy hair and appropriate hair care products. She just inherited a regular client! ”

- Tutu Emmanuel

“ I usually dislike going into Ulta. Most of the employees are not so friendly, but today I hit the jackpot! I was blown away by Nicole's customer service! She was so nice, I felt like I've known her my whole life! What a great experience! Panama City Beach FL locate! ”

- Britta Mattox

Ulta Beauty Reviews

Customer Service - Good