Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.06

4.1 Rating 599 Reviews

76 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01782 636245

Location:

61-63 High Street, Silverdale, Newcastle-Under-Lyme
ST5 6LY

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

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“My item arrived completely destroyed due to very very poor packaging. No one is manning the phones and no one calls back if you leave your name and number. Defintely will not use this company again”

Helpful Report

Posted 1 year ago

“This firm took 10 days to tell me that they couldn't provide what I had ordered from their website. Emails and phone messages failed to provoke a response until I left one saying that unless I heard I would be consulting Trading Standards - then got a very quick phone call from Adam to explain that the unit I'd ordered was not made! He offered an alternative but after this experience I just asked for a refund which, after a delay, he said he had made into my paypal account but they couldn't trace it. Eventually I put it in the hands of paypal who dealt with it and got my money back. All in all hopeless service so couldn't recommend this firm on any level.”

Helpful Report

Posted 1 year ago

“I placed an order for a basin with a promised delivery of 2-5 days. Weeks later and I'm still waiting. Phone calls, voicemails and emails left unanswered. I'm going to have to try and claim through my bank for the money to be returned. Shocking service.”

Helpful Report

Posted 1 year ago

“I made an order 5 months ago, no communication not answering their phone. Not responding to emails. I had to claim it back through my bank. I can’t believe I trapped to it again. Searched on google, was a good price and good reviews and put another order, completely oblivious of previous order. I am trying to contact them no response. Today I searched my emails and found current transaction and previous transaction were same company!! I have to go through same process again.”

Helpful Report

Posted 2 years ago

“Very pleased with the products I purchased. Website didn't show 'out of stock' for one item when I ordered and paid. Having said that Adam from Unbeatable Bathrooms did phone me twice to inform me and keep me updated. However it did take a month before I received the order.”

Helpful Report

Posted 2 years ago

“Easy to deal with. Very fast delivery.”

Helpful Report

Posted 2 years ago

“I am aware there were problems getting delivery but after assurances still no sink 09/10/24”

Helpful Report

Posted 2 years ago

“Bought an expensive mixer tap from Unbeatable Bathrooms, but it has developed a fault. I've been trying to contact them now for the past 3 weeks by phones calls (where I've left messages), using their online chat, where it leads you nowhere, and have emailed them, to which they've never bothered to reply.”

Helpful Report

Posted 2 years ago

“Item is yet to be dispatched - very outside the expected delivery times. No response to email or calls. Seems like a scam and now I just have to try to get my money back.”

Helpful Report

Posted 2 years ago

“We ordered and paid for a Geberit part in May 2024. Adam was extremely helpful in helping our selection of the product, but had to order the part in direct from Geberit. Unfortunately this took a while to arrive; and in the meantime we managed to source the part elsewhere. Again, Adam has been helpful and understanding, and arranged for a refund. Excellent communication throughout our exchanges.”

Helpful Report

Posted 2 years ago

“The part took a very long time to arrive and the shipping was a whopping 20 pounds for a very small piece of plastic. The part was extremely expensive for what it was but that may not be the fault of Unbeatable Bathrooms.”

Helpful Report

Posted 2 years ago

“PLEASE DO NOT ORDER from this website. They will not send you the goods, and you will be left trying to recover your hard-earned money. They do not answer the telephone or reply to emails. It's all very dodgy.”

Helpful Report

Posted 2 years ago

“Excellent service throughout. Would definitely buy from them again.”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service. They haven’t sent my order, and are now ignoring emails, online chat and phone calls. I’ll be asking my bank to organise a refund because I don’t think my order will ever be fulfilled. Sadly I’d suggest not ordering from this company.”

Helpful Report

Posted 2 years ago

“I would not recommend this company. Placed an order and paid 10 days ago. Still not shipped, no updates, no response to emails, no response from calls or voicemail.”

Helpful Report

Posted 2 years ago

“Unfortunately I did not have a good experience. My item didn't arrive when expected. I managed one phone call when I was told it had been out of stock, but that the warehouse was shipping out that day. This clearly was not true, because the item still didn't arrive. I emailed, whatsapp'd, tried calling (even when I was on holiday!). Eventually I received the same item via Amazon, but with no notification from UB. I can only assume it was from them. Had the item been high value I would have been extremely worried. But I had many weeks to come to terms with the prospect of losing a small amount of money. Still not good, though.”

Helpful Report

Posted 2 years ago

“Paid for shower tray 3 weeks ago but has still not arrived, no communication, have tried to contact via phone, email and webchat to no avail. Not sure if they have gone bust or just shocking customer service!? Had to raise a claim via bank but could take months to get my money back. AVOID AT ALL COSTS!”

Helpful Report

Posted 2 years ago

“Absolutely useless. Steer clear of these, the website is a scam. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Tried to contact with the customer support however no-one answered to the calls neither to emails.”

Helpful Report

Posted 2 years ago

“Great customer service and unbeatable prices. We procured through Unbeatable Bathrooms a specialist sink for our new kitchen, the process coudn't be smoother. Great communication with Alex and the team. Thank you very much to Alex Smith for his patience and dedication.”

Helpful Report

Posted 2 years ago

Unbeatable Bathrooms is rated 4.1 based on 599 reviews