Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.06

4.1 Rating 599 Reviews

76 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01782 636245

Location:

61-63 High Street, Silverdale, Newcastle-Under-Lyme
ST5 6LY

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a KEUCO Edition 400 basin mixer from Unbeatable Bathrooms in December 2021 for £340. The tap developed a serious fault while still within the manufacturer’s five-year warranty period, with water continuously leaking through the operating handle. I had no option but to purchase a replacement immediately to prevent further water loss and potential damage. I first contacted Unbeatable Bathrooms on 7 August 2026 to arrange a warranty claim. Since then, the experience has been extremely frustrating. On 21 August, Adam Smith, the director, replied promising to investigate that afternoon. Nothing happened. On 15 September, after further chasing, Adam again promised to investigate that day. Once again, nothing happened. I have sent numerous follow-up emails, including correspondence copied to other members of the business, but have still received no meaningful response or resolution. I have repeatedly explained that I still have the faulty tap and am perfectly happy to return it for inspection or repair. I am not asking for reimbursement for the replacement I purchased. I simply want the original faulty product dealt with under warranty. KEUCO has directed me back to the retailer, yet the retailer has failed to progress the matter despite repeated assurances. It has now been over two months since I first raised the issue, and I am no closer to a resolution. Selling expensive bathroom products is one thing, but providing proper after-sales service when something goes wrong is equally important. Based on my experience, I would be very reluctant to purchase from Unbeatable Bathrooms again. Customers should be aware of the difficulties they may face if they need warranty assistance.”

Helpful Report

Posted 1 week ago

“Shocking customer services bought grab rail off them called over 6 times to be told someone would call me back, sent emails non response, very dodgy set up,Never received the item.. Taking it up with my bank for refund.”

Helpful Report

Posted 3 weeks ago

“Paid for goods 8 weeks ago with a stated 3-5 days delivery period. So far nothing. I've contacted them numerous times by phone and email but no response.”

Helpful Report

Posted 1 month ago

“We've ordered tiles week ago, taken the payment but nothing has arrived, no dispatch email, sent 5 emails and tried to call but no reply. This company is a scam clearly.”

Helpful Report

Posted 2 months ago

“I ordered a shower tray three weeks ago and it hasn't arrived. I've called dozens of times and there is no answer. I got through to somebody yesterday and they said they'd call me back but they didn't. I am still waiting to find out where my shower tray is. PLEASE CALL ME!”

Helpful Report

Posted 2 months ago

“More than 3 weeks later, and I am yet to receive my order. Also no response to email or telephone calls!”

Helpful Report

Posted 2 months ago

“Completely dodgy company, ordered a fridge four weeks ago, no word since. No delivery dates not responses to our emails or phone calls.”

Helpful Report

Posted 2 months ago

“If I could zero stars I would. Placed an order on the 11/09/2025, chased by phone & e-mail several times and no repose. CAN'T GET HOLD OF ANYONE TO ASK FOR MY MONEY BACK. I understand things can be delayed but to have no communication & ignored e-mails is not great. My order no: 19886, please give my money back.”

Helpful Report

Posted 1 year ago

“Unfortunately having ordered, I was contacted 2 weeks later to be told what I had ordered was actually out of stock and had been erroneously showing as in stock on the website, however more stock was coming if I could wait a couple of weeks. After three and a half weeks I finally contacted via phone and had to leave a voicemail asking for the order to be cancelled. 2 hours later I was sent a dispatch note. I have now received a request to review the order - which never arrived. Beyond disappointed and unfortunately an all around negative experience. I am £200 lighter, online tracking interface shows the order still being prepared and now I have been asked to review for a product I haven’t received. Cannot recommend.”

Helpful Report

Posted 1 year ago

“AVOID Waiting two months for item, no refund offered do not respond to emails worst customers service I have ever encountered. DO NOT ORDER FROM THEM”

Helpful Report

Posted 1 year ago

“It's been two weeks and still not had my deliveries. Worst service. No reply to emails.. not picking phone calls.”

Helpful Report

Posted 1 year ago

“I placed an order, which didn't arrive. I rang to find out what the delay was, to be told they no longer stock the item so I wouldn't get it, but they'd process a refund. One week later I have no item and no refund, and nobody ever answers the telephone. Good luck using this company, terrible in my opinion.”

Helpful Report

Posted 1 year ago

“What a joke of a company! They don’t answer the phone, they don’t respond to voicemails and don’t respond to email. This company is so hard to get hold off once they have you money and now I don’t know what else to do. All I want is to get an update on my order that iv had no communication about! Do not order from these”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer care! I ordered a shower arm, which took over 2 weeks to arrive. The fitting was not strong enough, so I immediately sent an email asking to return it. 5 emails, constant instant messages and at least 12 phone calls (non of which were picked up or replied to) over 10 days and I just sent it back. This was a week ago and I still haven't heard anything..! I now have no arm and no refund. AVOID!”

Helpful Report

Posted 1 year ago

“Poor customer service. Ordered expensive product 8 days ago not had any delivery correspondence. Have emailed twice no response, rang left voicemail and been on the chat on website! No response! Feel like I’ve been scammed! Upset because this is a lot of money and their website stated 3-5 working days, I should had my product yesterday! It’s not even been acknowledged when track it!!!”

Helpful Report

Posted 1 year ago

“I want to return the items due to being the wrong size and no one is getting back to me! I sent 2 emails tried to call 3 days in a row and have been ignored with no money back!”

Helpful Report

Posted 1 year ago

“My item arrived completely destroyed due to very very poor packaging. No one is manning the phones and no one calls back if you leave your name and number. Defintely will not use this company again”

Helpful Report

Posted 1 year ago

“This firm took 10 days to tell me that they couldn't provide what I had ordered from their website. Emails and phone messages failed to provoke a response until I left one saying that unless I heard I would be consulting Trading Standards - then got a very quick phone call from Adam to explain that the unit I'd ordered was not made! He offered an alternative but after this experience I just asked for a refund which, after a delay, he said he had made into my paypal account but they couldn't trace it. Eventually I put it in the hands of paypal who dealt with it and got my money back. All in all hopeless service so couldn't recommend this firm on any level.”

Helpful Report

Posted 1 year ago

“I placed an order for a basin with a promised delivery of 2-5 days. Weeks later and I'm still waiting. Phone calls, voicemails and emails left unanswered. I'm going to have to try and claim through my bank for the money to be returned. Shocking service.”

Helpful Report

Posted 1 year ago

“I made an order 5 months ago, no communication not answering their phone. Not responding to emails. I had to claim it back through my bank. I can’t believe I trapped to it again. Searched on google, was a good price and good reviews and put another order, completely oblivious of previous order. I am trying to contact them no response. Today I searched my emails and found current transaction and previous transaction were same company!! I have to go through same process again.”

Helpful Report

Posted 2 years ago

Unbeatable Bathrooms is rated 4.1 based on 599 reviews