Unbeatable Bathrooms Reviews

Name: Unbeatable Bathrooms
Rating: 4.06

4.1 Rating 599 Reviews

76 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01782 636245

Location:

61-63 High Street, Silverdale, Newcastle-Under-Lyme
ST5 6LY

Write Your review

Tell us how Unbeatable Bathrooms made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am aware there were problems getting delivery but after assurances still no sink 09/10/24”

Helpful Report

Posted 2 years ago

“Bought an expensive mixer tap from Unbeatable Bathrooms, but it has developed a fault. I've been trying to contact them now for the past 3 weeks by phones calls (where I've left messages), using their online chat, where it leads you nowhere, and have emailed them, to which they've never bothered to reply.”

Helpful Report

Posted 2 years ago

“Item is yet to be dispatched - very outside the expected delivery times. No response to email or calls. Seems like a scam and now I just have to try to get my money back.”

Helpful Report

Posted 2 years ago

“PLEASE DO NOT ORDER from this website. They will not send you the goods, and you will be left trying to recover your hard-earned money. They do not answer the telephone or reply to emails. It's all very dodgy.”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer service. They haven’t sent my order, and are now ignoring emails, online chat and phone calls. I’ll be asking my bank to organise a refund because I don’t think my order will ever be fulfilled. Sadly I’d suggest not ordering from this company.”

Helpful Report

Posted 2 years ago

“I would not recommend this company. Placed an order and paid 10 days ago. Still not shipped, no updates, no response to emails, no response from calls or voicemail.”

Helpful Report

Posted 2 years ago

“Unfortunately I did not have a good experience. My item didn't arrive when expected. I managed one phone call when I was told it had been out of stock, but that the warehouse was shipping out that day. This clearly was not true, because the item still didn't arrive. I emailed, whatsapp'd, tried calling (even when I was on holiday!). Eventually I received the same item via Amazon, but with no notification from UB. I can only assume it was from them. Had the item been high value I would have been extremely worried. But I had many weeks to come to terms with the prospect of losing a small amount of money. Still not good, though.”

Helpful Report

Posted 2 years ago

“Paid for shower tray 3 weeks ago but has still not arrived, no communication, have tried to contact via phone, email and webchat to no avail. Not sure if they have gone bust or just shocking customer service!? Had to raise a claim via bank but could take months to get my money back. AVOID AT ALL COSTS!”

Helpful Report

Posted 2 years ago

“Absolutely useless. Steer clear of these, the website is a scam. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Tried to contact with the customer support however no-one answered to the calls neither to emails.”

Helpful Report

Posted 2 years ago

“Very poor customer service “none existent” Contact the company by email and phone call regarding my order, no reply. After six weeks of ordering screws, suddenly my order turned up and packaging still sealed as I had to re-purchase elsewhere. I do not recommend doing business with this company.”

Helpful Report

Posted 2 years ago

“I have not received it”

Helpful Report

Posted 2 years ago

“Please be informed that, up to the present moment, I have not received any stock regarding my order. Please answer me when will my basin to be delivered.”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID! Order placed. Parts supposedly being delivered from Germany. Wait over a month and nothing arrives. Spent a week, calling every day unable to speak to anyone. Eventually get through and parts are supposedly in warehouse and shipped immediately. Parts failed to arrive. Requested refund. Refund failed to arrive. Seriously, use a reputable company with acceptable customer service. Anyone other than Unbeatable Bathrooms!”

Helpful Report

Posted 2 years ago

“I have been trying to arrange a collection of an item to be returned or around a month now. Phone calls and voicemails go unanswered, and when I finally do get through to speak to someone, the advise they will call the pallet company to arrange a collection and call me back - but I never get a call back, and the items don't get collected. Emails also go unanswered. Customer service has been extremely poor in relation to arranging a collection and refund.”

Helpful Report

Posted 2 years ago

“I am awaiting a toilet seat almost a month from ordering. Don't reply to emails or messages. Very unhappy and I want a refund of £80 or will contact trading standards and card company.”

Helpful Report

Posted 2 years ago

“Since confirming my order they've gone silent. I've emailed, phoned, contacted on the website and used the live chat...no responses. It's been over two months. I'm not sure they're a real company. Best avoided. I will need to go through my credit card company for the refund.”

Helpful Report

Posted 2 years ago

“Promised timescale not met - delay in items being despatched and then delay in items arriving. I write this 17 days after order was confirmed and have still not received the items.”

Helpful Report

Posted 2 years ago

“Should have read the reviews!! Taken money, no order and no response when trying to contact. Now waiting for tile trim over 3 weeks Thankfully not a big expense ? All a scam”

Helpful Report

Posted 2 years ago

“My order has not been delivered”

Helpful Report

Posted 2 years ago

Unbeatable Bathrooms is rated 4.1 based on 599 reviews