Unbeatable Bathrooms Reviews

4.1 Rating 599 Reviews

76 %

of reviewers recommend Unbeatable Bathrooms

4.1

Based on 599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01782 636245

Location:

61-63 High Street, Silverdale, Newcastle-Under-Lyme
ST5 6LY

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Unbeatable Bathrooms 5 star review on 29th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a shower tray \ base - after a week, I rang them to ask for an update, I eventually got through to Adam, he couldn't have been more helpful. Unfortunately we needed the base in a hurry, after investigation Adam told us that ROCA weren't dispatching for weeks, we couldn't wait that long - Adam sorted us out a refund right there and then! THANK YOU ADAM! For us, personally the customer service was 5 Star and we really appreciate the quick refund - Kind Regards - Olivia.”

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Posted 1 year ago

“Great company at great prices with a super helpful attitude. All in all a rare experience.”

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Posted 1 year ago

“We ordered an Ideal Standard bathroom sink (to replace a damaged one) and had it delivered today, all in good order. It was very helpful to be able to track the driver - and therefore the approximate delivery time - and we're pleased to have it, purchased at a fair price. But...it hasn't been a smooth end to end process. We had to change the original delivery date to ensure we would be in and verbally agreed Monday this week. No sink, phone call/s to see what had happened, apparently they only deliver to our area on Tues and Thurs. So it will be Tuesday then. Yes. Well, actually no and the first we knew it would be today was the early text and email to say it was coming. OK these things happen, but what was disappointing for us was that I left three phone messages asking for someone to get back to me and tell me what was happening: no response. I also made several unanswered calls to the contact number during office hours. So, we are relieved to have our order, but cannot rate Unbeateable Bathrooms higher than 3.”

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Posted 1 year ago

“Unfortunately having ordered, I was contacted 2 weeks later to be told what I had ordered was actually out of stock and had been erroneously showing as in stock on the website, however more stock was coming if I could wait a couple of weeks. After three and a half weeks I finally contacted via phone and had to leave a voicemail asking for the order to be cancelled. 2 hours later I was sent a dispatch note. I have now received a request to review the order - which never arrived. Beyond disappointed and unfortunately an all around negative experience. I am £200 lighter, online tracking interface shows the order still being prepared and now I have been asked to review for a product I haven’t received. Cannot recommend.”

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Posted 1 year ago

“A first class service. Along with meaningful follow ups. I would certainly use them again.”

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Posted 1 year ago

“Delivered on time , would definitely recommend. Adam was very helpful and knowledgeable, unbeatable experience for me! Good luck for the future!!”

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Posted 1 year ago

“AVOID Waiting two months for item, no refund offered do not respond to emails worst customers service I have ever encountered. DO NOT ORDER FROM THEM”

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Posted 1 year ago

“It's been two weeks and still not had my deliveries. Worst service. No reply to emails.. not picking phone calls.”

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Posted 1 year ago

“I placed an order, which didn't arrive. I rang to find out what the delay was, to be told they no longer stock the item so I wouldn't get it, but they'd process a refund. One week later I have no item and no refund, and nobody ever answers the telephone. Good luck using this company, terrible in my opinion.”

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Posted 1 year ago

“What a joke of a company! They don’t answer the phone, they don’t respond to voicemails and don’t respond to email. This company is so hard to get hold off once they have you money and now I don’t know what else to do. All I want is to get an update on my order that iv had no communication about! Do not order from these”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Purchased as a direct replacement for faulty wash basin waste, fast delivery and a perfect fit, thank you !”

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Posted 1 year ago

“I have recently received my beautiful sink, delivered promptly by unbeatable bathrooms, I'm So pleased with it, my shopping experience with unbeatable bathrooms has been great. Customer service was excellent, I'd like to thank Adam who helped me find exactly what I was looking for at a very good price. I will defenatly be using unbeatable bathrooms again.”

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Posted 1 year ago

“I ordered a ceramic Clearwater sink , just like to thank Adam for all his help, the sink arrived today & I’m so pleased with it! Fantastic customer service & great price would definitely recommend unbeatable bathrooms”

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Posted 1 year ago

“Absolutely shocking customer care! I ordered a shower arm, which took over 2 weeks to arrive. The fitting was not strong enough, so I immediately sent an email asking to return it. 5 emails, constant instant messages and at least 12 phone calls (non of which were picked up or replied to) over 10 days and I just sent it back. This was a week ago and I still haven't heard anything..! I now have no arm and no refund. AVOID!”

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Posted 1 year ago

“Poor customer service. Ordered expensive product 8 days ago not had any delivery correspondence. Have emailed twice no response, rang left voicemail and been on the chat on website! No response! Feel like I’ve been scammed! Upset because this is a lot of money and their website stated 3-5 working days, I should had my product yesterday! It’s not even been acknowledged when track it!!!”

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Posted 1 year ago

“Supply issues got in the way of me getting my order but we got there in the end! It was frustrating at times but I had a couple of phone calls explaining the delay & stuck with it. I could see the product I wanted was not in stock anywhere, Adam from Unbeatable was true to his word & my goods arrived.”

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Posted 1 year ago

“A small wait for product but Adam kept me updated. Much appreciated”

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Posted 1 year ago

“I want to return the items due to being the wrong size and no one is getting back to me! I sent 2 emails tried to call 3 days in a row and have been ignored with no money back!”

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Posted 1 year ago

“so I placed an order for the wrong item (my fault) and did see some poor reviews online I contacted the company and got a call back directly from the MD who helped me source the exact item i needed and at a better price The feeling i get is this is quite a lean organisation, trying to keep costs down to keep prices down, but the personal service where i made the error was most appreciated, and i would definitely shop with this company again”

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Posted 1 year ago

Unbeatable Bathrooms is rated 4.1 based on 599 reviews