“This company is a disgrace. They don’t care about their customers.
Repeatedly Failure to deliver and never give explanation. And then send emails asking me to review the product they never delivered.
Unbelievable !!!!!!
Might all stem from the CEO. Mr Kevin PLANK — enough said.”
“If you going to order stuff from Under Armour online and think you’ll get it with in 7 days or so. Sorry to inform you won’t. Apparently they moved wear house and their orders are delay. It’s going to be 2 weeks and I haven’t received my items. I’m so disappointed. I couldn’t believe a big company like that could be having issues with their order online.”
“Customer service shocking. Cancelled all the items I paid for but didn't have any problems keeping my money along with thousands of others for a few weeks!!!”
“2 Orders were paid for then a week later received an email cancelling the order with no explanation. 3 weeks later I have still not received the refund. Absolutely the worst experience with any company. Definitely Not recommended.”
“Made an order that Under Armour decided to cancel without any explanation as to why.
Then proceeded to hold my money in their account for over 3 weeks.
Lost a customer for life.”
“Shockingly poor, avoid! Placed an order on 19th May and money was taken from my account. Order was cancelled by Under Armour on 22nd May and I still don't have my money back. Have emailed customer services but they ignored me. The phone number listed on the Under Armour website doesn't work. Not sure why they are getting away with this.”
“Appalling service! Placed an order online 12 days ago. They promptly took the money immediately and sent an order confirmation via email. I then heard nothing further so sent them an email to check when the order would be sent, only to get an automated email to say the order was not processed and I was to be refunded in 5 working days. Since then - no goods, no correspondence and no refund! Needless to say I will not be ordering from them again and am raising a dispute with my credit card company.”
“Disgraceful customer service! Placed 3 online orders - Under Armour took the money out of my account within 24 hours. In theory that meant they accepted my order and had started shipping. But no. TWO WEEKS later I chased up my orders and got a rude, impersonal email back saying I'd returned the items for two of my order and they were refunding me! I'm STILL waiting on the 3rd order. They had my money for TWO WEEKS and it took me to contact them to chase this up. The email reply I had didn't even address me by name and they lied about me returning the items. NEVER buy from their website. BE WARNED! It's more hassle than you need. WORST customer service I have ever experienced! *** AVOID *** AVOID *** AVOID ***”
“Disgraceful customer service! Placed 3 online orders - Under Armour took the money out of my account within 24 hours. In theory that meant they accepted my order and had started shipping. But no. TWO WEEKS later I chased up my orders and got a rude, impersonal email back saying I'd returned the items for two of my order and they were refunding me! I'm STILL waiting on the 3rd order. They had my money for TWO WEEKS and it took me to contact them to chase this up. The email reply I had didn't even address me by name and they lied about me returning the items. NEVER buy from their website. BE WARNED! It's more hassle than you need. WORST customer service I have ever experienced! *** AVOID *** AVOID *** AVOID ***”
“Cancelled order without reason and took over a week to issue a refund for something they cancelled and never sent out. Then was advised it would take another four days to credit my account. Strange dealings for such a large, and, what I thought was, a reputable company. Personally, I would not bother ordering with them again.”
“Despicable business lure you in with good deals on ok products take your money then don’t refund it when cancelled and hang up on you after 35mins on hold”
“I will simply vote with my wallet.
I will never spend another penny with this company.
Not because the May 2019 sale debacle, but they simply cannot be bothered to copy and paste a generic apology to their customers.
Remember, when you wear their clothing you are advertising for them and you have paid them for that privileged!
If you spend a penny, make it with a company that gives something back to their loyal customers.
Viva La Donnay!”
“Took my money, then 4 days later cancelled my order with no reason.
I have half my money back but they are not emailing, or answering their phones.
Trading standards are investigating them and advice is to lodge a claim with your bank to get your money back.”
“Ordered from them. Received confirmation from them. Order was the cancelled but refund seems to be "delayed".
Why does the lawn not give greater protection to customers when they are dealt with in such a manner. No apology.
Never again. Caveat emptor.”
