Under Armour Reviews

Name: Under Armour
Rating: 1.75

1.8 Rating 309 Reviews

17 %

of reviewers recommend Under Armour

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Metrics

1.8

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service shocking. Cancelled all the items I paid for but didn't have any problems keeping my money along with thousands of others for a few weeks!!!”

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Posted 6 years ago

“2 Orders were paid for then a week later received an email cancelling the order with no explanation. 3 weeks later I have still not received the refund. Absolutely the worst experience with any company. Definitely Not recommended.”

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Posted 6 years ago

“Made an order that Under Armour decided to cancel without any explanation as to why. Then proceeded to hold my money in their account for over 3 weeks. Lost a customer for life.”

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Posted 6 years ago

“Shockingly poor, avoid! Placed an order on 19th May and money was taken from my account. Order was cancelled by Under Armour on 22nd May and I still don't have my money back. Have emailed customer services but they ignored me. The phone number listed on the Under Armour website doesn't work. Not sure why they are getting away with this.”

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Posted 6 years ago

“Appalling service! Placed an order online 12 days ago. They promptly took the money immediately and sent an order confirmation via email. I then heard nothing further so sent them an email to check when the order would be sent, only to get an automated email to say the order was not processed and I was to be refunded in 5 working days. Since then - no goods, no correspondence and no refund! Needless to say I will not be ordering from them again and am raising a dispute with my credit card company.”

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Posted 6 years ago

“Would never buy from again. Fake sale, no refund 10 days later.”

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Posted 6 years ago

“Disgraceful customer service! Placed 3 online orders - Under Armour took the money out of my account within 24 hours. In theory that meant they accepted my order and had started shipping. But no. TWO WEEKS later I chased up my orders and got a rude, impersonal email back saying I'd returned the items for two of my order and they were refunding me! I'm STILL waiting on the 3rd order. They had my money for TWO WEEKS and it took me to contact them to chase this up. The email reply I had didn't even address me by name and they lied about me returning the items. NEVER buy from their website. BE WARNED! It's more hassle than you need. WORST customer service I have ever experienced! *** AVOID *** AVOID *** AVOID ***”

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Posted 6 years ago

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Posted 6 years ago

“Under Armour is a disgusting company, taking money for goods and then cancelling your order and holding back the refund for days. Scum bags.”

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Posted 6 years ago

“Cancelled order without reason and took over a week to issue a refund for something they cancelled and never sent out. Then was advised it would take another four days to credit my account. Strange dealings for such a large, and, what I thought was, a reputable company. Personally, I would not bother ordering with them again.”

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Posted 6 years ago

“Despicable business lure you in with good deals on ok products take your money then don’t refund it when cancelled and hang up on you after 35mins on hold”

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Posted 6 years ago

“Take money cancel orders then don't refund not a good company to buy from”

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Posted 6 years ago

“I will simply vote with my wallet. I will never spend another penny with this company. Not because the May 2019 sale debacle, but they simply cannot be bothered to copy and paste a generic apology to their customers. Remember, when you wear their clothing you are advertising for them and you have paid them for that privileged! If you spend a penny, make it with a company that gives something back to their loyal customers. Viva La Donnay!”

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Posted 6 years ago

“Took my money, then 4 days later cancelled my order with no reason. I have half my money back but they are not emailing, or answering their phones. Trading standards are investigating them and advice is to lodge a claim with your bank to get your money back.”

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Posted 6 years ago

“Cancelled my order so left with no goods and no money, over a week gone by and nothing!”

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Posted 6 years ago

“Ordered from them. Received confirmation from them. Order was the cancelled but refund seems to be "delayed". Why does the lawn not give greater protection to customers when they are dealt with in such a manner. No apology. Never again. Caveat emptor.”

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Posted 6 years ago

“Took my money for an order.. Didn't send goods but won't refund either.. Scam company AVOID”

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Posted 6 years ago

“Order canceled and no refund 5 days later. An absolute joke of a company. Don't buy directly from these jokers who dont understand e/commerce.”

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Posted 6 years ago

“Nothing received. I didn't even get an cancellation email.”

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Posted 6 years ago

“Made an order on their website, payment went through & I received a confirmation email. 2 days later I get an email to say it's been declined without any reason & I will have to wait 5 days for a refund back to my account, despite my items still being in stock. No explanation, nothing. Reading the reviews I'm not the only one who's had a bad experience. Less than satisfactory customer service but a customer less to please (or not as the case maybe) as I won't be retuning & will purchase my children's training clothes from an alternative brand/company in future.”

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Posted 6 years ago

Under Armour is rated 1.8 based on 309 reviews