“Defective face mask reported two months ago. Two emails with photo ignored. Finally called and was told a replacement would be sent. Nada. Called again on April 23. Told would be sent and would arrive on April 27. Still waiting. Another call today got same response: A replacement will be sent. (Yeah, right.)”
“Under Armour=A bunch of thieves! No response when it comes to refunds. Finally when they do reply, they beat around the bush to try to get away with not needing to help by hoping that the customer will firget about it. Under Armour does not know the basic sales rule- Be nice and cortious to clients! Shame on you! Terrible service!”
“Customer service is horrible. You request to speak with a Supervisor and you either get Hung Up on or they tell you the supervisor is going to tell you the same thing i'm going too as if they with in the White House or something. Disappointing. Back to NIKE i go”
“While the sports shoes were comfortable, disappointingly both soles exhibited severe cracking - clearly poor quality material. I have twice contacted the company for comment but have not received any response. I can see why UA is incurring major losses and rapidly declining sales.”
“If I could give Under Armour negative Stars, I would. This company is amazing at the inability to deal with their client. Let me tell you a story about my experience. I purchased merchandise online form Under Armour. Items did not work out, so they were returned. I received an email from UA verifying they received the merchandise. Letting me know they will refund my money. Two weeks later no refund, so I follow up with them. 2 days later they charge my card again for the merchandise I returned, stating they did not receive my returned items. Now I have paid twice for items that have been returns. Every time I contact their customer service, I somehow get disconnected. So I have decided to dispute the charges through my credit card as UA is nonresponsive to calls or emails. Run, Run away from UA in a better shoe or product. Good luck to you. Do not become a Sucker Like Me!!!”
“I thought it was just me. Now after reading all these other reviews it most definitely one of many. I had great experience with Puma customer service. Even though I love UA products I am donating them I cannot support a company with dodgy business practices. The calls are routed overseas and the agents get paid peanuts and don't give a rat's behind about this company and their customers.”
“Under Armour became the worst business worldwide, rated as the worst Quality products , worst customer service ( they have no english speakers associates ) and the worst shipping policy ever .... UA, is an insult to the American business ( actually , i doubt if they have anything american in their business ).”
“Slowest postage in the world . Ordered a week ago and still processing order. When I asked for the phone number of the under armour store about an hour away to see if they had the product I ordered under armour said they don't have a phone..get with the times”
“This company sucks. They do not honor their orders and will cancel them if you buy something on sale. What kind of brand does this. I hope they go out of business for this shady practices.”
“Took 3 hours plus to generate an exchange, they won’t do a call tag, had to find someplace with a printer then then they sent the wrong tag, now their computers are jacked and have have to wait for a new tag and find another printer! Not user user friendly, customer service sucks!”
“if you want to order online from this company, dont waste your time. i ordered TWICE only for my order to be cancelled. love their products, but pointless to order from them if you cant enjoy their products if orders keep getting cancelled.”
“Customer service is the worst I have ever experienced in my life
They don’t know in how many days i get my shoes and from last 9 days i am waiting for the shoes and every time when i am asking they told me like they don’t know how many times they take and deliver my things to me.
And also close the live chat option for me in running chat... this king of insult done by the employee.”
“Very bad customer service not an American store at all. Under Armour sent me the wrong shoes 3 times. It’s been over a month and still have not done right. They will never let you talk to a manager or corporate. The call center is oversea and they don’t care about the customer. Not a good place to spend your money.”
“Because the company is in trouble with finance, they have now exported the majority of the calls to offshore. With this there is a language barrier, and them not understand what you are trying to tell them. Then when you ask for a US rep. You get placed on hold and never gotten back to.”
